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**Corin** · 08-06-2007, 01:40 PM

Insist on them watching YOU repro the problem, and try it several times with the service manager there watching you. Of course, Murphy will probably come into play, but it's worth a shot.

The service techs usually only try ONCE to repro something. They'd much rather say "no repro" and do no work rather than have decent customer service. So you have to make them watch you do it. Then, if it happens, you can make them document that they saw the problem, so if they don't fix it the first time it shouldn't be a "could not reproduce" problem.

Have I mentioned before that I hate Nissan service departments?

08-06-2007, 01:40 PM	#15 (permalink)
Corin Moderator Join Date: Mar 2004 Location: Seattle Area Posts: 2,241	Insist on them watching YOU repro the problem, and try it several times with the service manager there watching you. Of course, Murphy will probably come into play, but it's worth a shot. The service techs usually only try ONCE to repro something. They'd much rather say "no repro" and do no work rather than have decent customer service. So you have to make them watch you do it. Then, if it happens, you can make them document that they saw the problem, so if they don't fix it the first time it shouldn't be a "could not reproduce" problem. Have I mentioned before that I hate Nissan service departments? __________________ ~ Corin ---------------------------------------- 2005 MO SL AWD, Platinum w/ Charcoal Cloth, Sunroof Pkg, Tow Pkg, StonGard, Stainless "Z" Grill, air horns, ipod magic box, Garmin c320, Carseat 2008 Zap Xebra Electric Car (with many upgrades) 2011 Nissan Leaf (100% electric, 100% awesome! Got it 4/1/2011)