Universal City Nissan (Los Angeles) - Nissan Murano

powerglide · 01-04-2007, 05:29 PM

Bought my Mu here.
Its the biggest Nissan dealer in the US and probably the world.

I used their internet sales dept and we agreed on a deal. Set the price on an exact vehichle (VIN) that I wanted. I agreed to buy it sight unseen. It was a weekday and a long drive so i wanted everything ready when I arrived so we went over everything.

Around 5 the saleswoman called me and asked ARE YOU SURE YOU"RE COMING AT 7PM?? I said ofcourse. She even said that THE CAR HAS BEN MOVED FROM STORGAE AND DETAILED AND NOW SITTING HERE IN SHOWROOM WAITING FOR YOU SO DON"T BE LATE.

I got there 6:45. The saleswoman was not there. I asked and was told she leaves at 6 everyday. And she's gone.

No one knew of my deal. So I showed the manager my email with all the details of price/Vin/Pickup time etc. Mianager assigned me a new salesman. He took off on an errand while I waited for 30 minutes. I got pissed and spoke to manager again. Gpt me different sales guy.

Turns out, my car is is still in storage in a far away location. 10PM, the salesguy and me go driving on the freeway looking for the storage lot. After searching through 100;s of cars we find mine. Its wrapped in plastic and totaly dirty.....(THEY TOLD ME IT WAS CLEAN AND SITTING IN SHOWROOM!)

It took another 2 hours for them to clean the car and process the paper work.

FINALLY, the car wasn;t cleaned well at all. Pieces of sticker and glue everywhere.

AND they lost my spare key AND the metal plate containing the encoder for the keyless remote.

4 emails and multiple calls later, they have not responsded to my request for my valet key and the chip.

WORST NEW CAR PURCHASE EXPERIENCE EVER!!!!

...the dealerships are sapping all the joy of owning a new car...it makes my stomach turn.....I rarely ever buy new cars and I was looking forward to my delivery and even dreamed of it....the way they bothced the most important day for my Mu and I has seriuosly tarnished my whole experience with this car....

Don't go there either....

GripperDon · 01-04-2007, 06:22 PM

powerglide · 01-04-2007, 07:32 PM

....can you imagine!?

LOL

ekaxel · 01-04-2007, 07:39 PM

I just get a funny feeling that it really won't matter what dealer powerglide goes to.....

powerglide · 01-04-2007, 07:40 PM

Quote:

Originally posted by ekaxel
I just get a funny feeling that it really won't matter what dealer powerglide goes to.....

you mean they all suck or am I being a little whiny g1rl?

rtking · 01-05-2007, 12:13 AM

I've never had a good experience there. My brother has completely sworn-off Nissan products because of their shoddy service department as well. They collected $2000 to fix the AC on my brother's 1995 Maxima and when it was finished, it was STILL blowing hot air. They claimed there was nothing wrong and they were *ALL* like that. My brother took his Maxima to an independent mechanic who told my brother that almost nothing was changed on the AC system. After $350 with the independent mechanic, the AC worked great. After that, my brother REALLY encouraged me to stay away from Nissan.

My brother's friend bought a Nissan from the Nissan dealer in Glendale. That dealership is owned by the same owner as Universal Nissan. They had to go to court to get the deal unwound because the used car they bought had been a previous rental and wrecked, but the sales team neglected to tell my brother's friend that even after asking if the car had been involved in any collisions.

Having said that, I can say that probably the BEST Nissan service I ever receved was from Douglas Nissan in Huntington Beach. Stephen (service manager) is great. Don't know about their sales side, but I'll bet it's a lot better than Universal Nissans. Due to Douglas Nissan's service department, I have zero regrets owning a Nissan.

Bob

**njjoe** · 01-05-2007, 10:37 AM

powerglide-

While not typical, your experience is not uncommon. The Nissan sales and support teams are very poor, not just in L.A. or California, but in all of North America. It truly is a rare find to locate a Nissan dealership that is consistently fair, honest, and trust-worthy.

If I were you I would have loved to have gone to the dealership the next day and stood over the saleswoman who initially set-up the deal and asked why she lied to me. I would make her explain to me in front of the Sales Manager why she blatantly lied several times and what she was going to do to make it right.

Having a new car is nice feeling, but buying one from a Nissan dealer certainly is not.

-njjoe

01-04-2007, 05:29 PM	#1 (permalink)
powerglide Member Join Date: Nov 2006 Location: Manhattan Beach, California Posts: 90	Universal City Nissan (Los Angeles) Bought my Mu here. Its the biggest Nissan dealer in the US and probably the world. I used their internet sales dept and we agreed on a deal. Set the price on an exact vehichle (VIN) that I wanted. I agreed to buy it sight unseen. It was a weekday and a long drive so i wanted everything ready when I arrived so we went over everything. Around 5 the saleswoman called me and asked ARE YOU SURE YOU"RE COMING AT 7PM?? I said ofcourse. She even said that THE CAR HAS BEN MOVED FROM STORGAE AND DETAILED AND NOW SITTING HERE IN SHOWROOM WAITING FOR YOU SO DON"T BE LATE. I got there 6:45. The saleswoman was not there. I asked and was told she leaves at 6 everyday. And she's gone. No one knew of my deal. So I showed the manager my email with all the details of price/Vin/Pickup time etc. Mianager assigned me a new salesman. He took off on an errand while I waited for 30 minutes. I got pissed and spoke to manager again. Gpt me different sales guy. Turns out, my car is is still in storage in a far away location. 10PM, the salesguy and me go driving on the freeway looking for the storage lot. After searching through 100;s of cars we find mine. Its wrapped in plastic and totaly dirty.....(THEY TOLD ME IT WAS CLEAN AND SITTING IN SHOWROOM!) It took another 2 hours for them to clean the car and process the paper work. FINALLY, the car wasn;t cleaned well at all. Pieces of sticker and glue everywhere. AND they lost my spare key AND the metal plate containing the encoder for the keyless remote. 4 emails and multiple calls later, they have not responsded to my request for my valet key and the chip. WORST NEW CAR PURCHASE EXPERIENCE EVER!!!! ...the dealerships are sapping all the joy of owning a new car...it makes my stomach turn.....I rarely ever buy new cars and I was looking forward to my delivery and even dreamed of it....the way they bothced the most important day for my Mu and I has seriuosly tarnished my whole experience with this car.... Don't go there either....

01-04-2007, 06:22 PM	#2 (permalink)
GripperDon Mr. 3 K, 3/3/5. 5K,10/5/7 Join Date: Sep 2004 Location: PB5-926 Posts: 5,077	These Guys must all go to the same school in Afganastan __________________ Previous Owner of, The Mod Mo, 05, SL, FWD, Platinum, Charcoal Leather, Touring, Technology Pkgs., TPMS etc. Chrome Wheels, Roof Rack Bbars. Cargo Protector. Extended Warranty, X-Tire, AutoMate. Leatherique treated leather. Diamond Window Tint, Tires 3 step balanced. Stainless Steel Laser Cut Grill. Glass VIN etch, Debadged. Silver Painted Calipers. 1300F Ceramic painted Muffler. B-Quite Supreme, sound matting. External Sound ndercoated. White Led Parking Lights. Led Front Door Entrance Lights. Yellow Ion Fogs. Silver-Amber Front Turn Signals. Hella 100 Watt @ 5000K Driving Lights. SAT receiver–Delphi XM Roady2 Hidden Antenna install. Fan cooled Inverter AC to Xbox. MTX 200 watt auto on Amp deciated power to Bose Sub Woofer. PAC-Niss dual aux in for Sat and X Box audio. Generator Labs NoNag modded Rear Camera. “NAV Box" W/Modded X Box X2 Chip. DVD’s, MP3 & JPEG pics ,160 gig HD / Wireless Lynksis 802.11G Ethernet link. Runs Xbox Media Center. rear Bumper Protector. Selectable Horns: OEM MO/WoLo air. Tinted Tails-Bright bulbs. Tweeters tilted + 19uf mod. Lower Grill Stone Shield. Front Floor Amber Courtesy Lights. Chrome over Stainless Rocker Bars. Wireless LED Turn Signal Mirrors. Top mounted Led Stop Light modded with The backoff.

01-04-2007, 07:39 PM	#4 (permalink)
ekaxel Super Senior Member Join Date: Jan 2004 Location: Portland, OR Posts: 2,164	I just get a funny feeling that it really won't matter what dealer powerglide goes to..... __________________ '03 SL everything but OEM Nav Magellan Roadmate 1700 7" in dash Valentine One Black grille DrawTite 2" hitch & homemade harness Excalibur 1620 alarm Magnetbra Full spare tire Roof rails with crossbars Aluminum fuel tank shield Optima Red Top battery HID fogs/DRL 3 new door lock assemblies 235/65R17 Dean Wintercat snows Backup camera Parking sensor (IR) system GROM IPOD/USB/AUX audio interface with Bluetooth New CVT 1/12

01-05-2007, 12:13 AM	#6 (permalink)
rtking Registered User Join Date: Aug 2003 Posts: 400	I've never had a good experience there. My brother has completely sworn-off Nissan products because of their shoddy service department as well. They collected $2000 to fix the AC on my brother's 1995 Maxima and when it was finished, it was STILL blowing hot air. They claimed there was nothing wrong and they were ALL like that. My brother took his Maxima to an independent mechanic who told my brother that almost nothing was changed on the AC system. After $350 with the independent mechanic, the AC worked great. After that, my brother REALLY encouraged me to stay away from Nissan. My brother's friend bought a Nissan from the Nissan dealer in Glendale. That dealership is owned by the same owner as Universal Nissan. They had to go to court to get the deal unwound because the used car they bought had been a previous rental and wrecked, but the sales team neglected to tell my brother's friend that even after asking if the car had been involved in any collisions. Having said that, I can say that probably the BEST Nissan service I ever receved was from Douglas Nissan in Huntington Beach. Stephen (service manager) is great. Don't know about their sales side, but I'll bet it's a lot better than Universal Nissans. Due to Douglas Nissan's service department, I have zero regrets owning a Nissan. Bob __________________ '11 Volkswagen Touareg VR6 Sport '08 Altima Hybrid w/Convenience Package '09 Yamaha Tmax (blue) '84 Mustang SVO Traded: '04 MO SL AWD, Midnight Blue/Cafe Latte - all options incl. NAV, DVD, Tow, XM, Chrome Wheels, AV Electronics TV & backup camera, Michelin Latitude Tour HP tires (stock size) Totalled (but gave its life to save mine): 2003 Murano SE AWD, Glacier Pearl, Caffe Latte - All Options exc. tow pkg

01-05-2007, 10:37 AM	#7 (permalink)
njjoe Super Moderator Join Date: Jul 2005 Location: Jersey Shore (not THAT Jersey Shore, the real one) Posts: 11,737	powerglide- While not typical, your experience is not uncommon. The Nissan sales and support teams are very poor, not just in L.A. or California, but in all of North America. It truly is a rare find to locate a Nissan dealership that is consistently fair, honest, and trust-worthy. If I were you I would have loved to have gone to the dealership the next day and stood over the saleswoman who initially set-up the deal and asked why she lied to me. I would make her explain to me in front of the Sales Manager why she blatantly lied several times and what she was going to do to make it right. Having a new car is nice feeling, but buying one from a Nissan dealer certainly is not. -njjoe __________________ 2005 SL AWD, Platinum -OEM HID conversion & HID fogs -OEM iPod interface -Upgraded (non-Bose) speakers - Pioneer TS-A1702C & TS-G1643R -Muth signal mirrors -Valley Industries hitch and wiring harness -Aluminum fuel tank shields

01-04-2007, 07:32 PM	#3 (permalink)
powerglide Member Join Date: Nov 2006 Location: Manhattan Beach, California Posts: 90	....can you imagine!? LOL

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