Seat Track replacement - Page 3 - Nissan Murano Forum
View Poll Results: Was your Seat track replaced
Does your Murano have a loose or rocking drivers seat ? 43 50.59%
Have you attempted to have dealer repair the problem ? 24 28.24%
Has the problem be solved after taking to the dealer ? 22 25.88%
Have you needed more than one track instaled to fix the problem ? 9 10.59%
My Murano's seat is fine! 28 32.94%
Multiple Choice Poll. Voters: 85. You may not vote on this poll

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post #31 of 52 Old 08-10-2007, 08:19 AM
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Angry Broken Drivers Seat

My 2005 Murano's driver seat broke the other day and now rocks side to side! I took it to a Nissan Dealer and they said there was no TSB on this problem and it was not under warranty! I was told by their Customer Service Rep that he's seen this problem on many Muranos! My Murano has 50,000 miles on it (All Highway) and is in excellent condition!

The dealer says the repair will cost $900.00, $600.00 for the part and $300.00 in labor!!

I called 1-800 NISSAN1, after they turned down the dealers request for a goodwill repair, and they now say that they, Nissan, will split the costs of the part, and none of the labor!

I then come upon this website and find that Nissan has been having problems with the drivers seat for years and they don't want to pay the full price of the repair, INCREDIBLE!!

At this point I have no choice but to get it repaired for the deal offered!

Any suggestions on who I should call to complain?

I'm not going to let this go!
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post #32 of 52 Old 08-10-2007, 09:32 AM
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Originally I was told that there was NO TSB for the seat problem and I discovered the following on the NHTSA website:

TSB# 05043
Date of Bulletin: Mar 29, 2007
Summary: DRIVERS SEAT NOISE AND/OR ROCKS BACK AND FORTH. *SC UPDATED 04-06-07. *KB

TSB# 05095
Date of Bulletin: Oct 15, 2003
Summary: DRIVER'S SEAT ROCKING/SQUEAKING. *TT

Nissan has been having this problem for over 4 years and still want me to pay for their defective workmanship?

At what point does this become a recall situation?

Does someone have to die first?:eek:
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post #33 of 52 Old 08-10-2007, 09:47 AM
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davemunyan-

It will never be escalated into a recall. Nissan has had this problem for several years and has so far avoided having it deemed a safety issue. Whether it is a design or manufacturing defect doesn't matter. Nissan has somehow kept it off the NHSTA radar screens.

I would be happy that Nissan offered the $300 parts discount. I would now go to the dealer and demand that they match Nissan's offer and swallow 50% of the labor. That, to me, would be acceptable.

Good luck.

-njjoe

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post #34 of 52 Old 08-10-2007, 10:38 AM
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Quote:
Originally posted by njjoe
davemunyan-

It will never be escalated into a recall. Nissan has had this problem for several years and has so far avoided having it deemed a safety issue. Whether it is a design or manufacturing defect doesn't matter. Nissan has somehow kept it off the NHSTA radar screens.

I would be happy that Nissan offered the $300 parts discount. I would now go to the dealer and demand that they match Nissan's offer and swallow 50% of the labor. That, to me, would be acceptable.

Good luck.

-njjoe
Thanks for the info! I have filed an official complaint with the NHTSA!

Quote:
I would be happy that Nissan offered the $300 parts discount. I would now go to the dealer and demand that they match Nissan's offer and swallow 50% of the labor. That, to me, would be acceptable.
I would agree if there wasn't a 4 year track record of problems with the seat!

I'm very disappointed with Nissan and their handling of this matter! Once fixed, I'm trading it in and it won't be for a Nissan product!
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post #35 of 52 Old 08-11-2007, 08:07 AM
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Upon picking up my Murano from the dealer I was greeted with a substancially reduced bill for the repairs to the seat!

The original quote to do the repair was $900.00, Nissan then agreed to split the costs of the part!

My final bill was for a little over $300.00!

I do appreciate the $600.00 discount for the repair, but they should have fixed the defect for free!

Looking now to trade the Murano in for a Honda!
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post #36 of 52 Old 08-12-2007, 06:42 AM
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davemunyan-

$300 for a $900 repair. That's not bad; not bad at all especially considering you are dealing with Nissan service personnel. I am shocked that they made such a concession. Good for you. Maybe other out-or-warranty owners who experience this problem can use this as a precedent.

-njjoe

2005 SL AWD, Platinum (Retired)
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-OEM HID conversion & HID fogs
-OEM iPod interface
-Upgraded (non-Bose) speakers - Pioneer TS-A1702C & TS-G1643R
-Muth signal mirrors
-Valley Industries hitch and wiring harness
-Aluminum fuel tank shields
-Air Helper Springs

Replaced with 2013 BMW x5d
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post #37 of 52 Old 08-12-2007, 08:14 AM
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Quote:
Originally posted by njjoe
davemunyan-

$300 for a $900 repair. That's not bad; not bad at all especially considering you are dealing with Nissan service personnel. I am shocked that they made such a concession. Good for you. Maybe other out-or-warranty owners who experience this problem can use this as a precedent.

-njjoe
I'm very pleased! I was not charged for labor at all, just half the costs of the part!
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post #38 of 52 Old 09-03-2007, 07:17 AM
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Ok...My 2005 Murano with about 47,000 mostly highway miles just started doing this as well, in the last month or so.

When I make a sharp turn, the seat shifts to the opposite side. Very disconcerting.

I need to take it in soon.

2005 SE FWD - Super Black
SE Touring Package (Caffe latte)
Premium Package, Dynamic Control Package, Sunroof Package, Chrome 18" Wheels, Navigation System

Add Ons: XBox Media Center under front passenger seat (300gb HDD, Xecuter 2.3b Pro mod chip, custom internal Opus DCX 120Watt-12V ATX power supply with Tribemods Apache v2.6 Plus ATX to XBox power supply adapter, auto power-on with ignition switch turned on), Rear Seat Headrest Monitors (Built-In to Headrests), NavBox, PAC AAI-NIS Audio Input Adapter, Infrared wireless headphones, Wireless G Network Adapter for XBox (upgraded 9dbi antenna), Wireless XBox Controllers (both receivers disassembled and installed inside XBox case), Navigation Input-While-Driving modification (DIY), Navigation 'Ok' modification from KPTechnologies.com.
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post #39 of 52 Old 09-03-2007, 08:17 AM
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Quote:
Originally posted by MCowher
Ok...My 2005 Murano with about 47,000 mostly highway miles just started doing this as well, in the last month or so.

When I make a sharp turn, the seat shifts to the opposite side. Very disconcerting.

I need to take it in soon.
Call Nissan @ 1800 nissan1 and ask for a "Goodwill repair"
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post #40 of 52 Old 09-03-2007, 01:29 PM
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Quote:
Originally posted by davemunyan


Call Nissan @ 1800 nissan1 and ask for a "Goodwill repair"
And then file a complaint at the NTHS website. From your description, this can compromise your safety while on the road.

Former owner of 2004 SL AWD
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post #41 of 52 Old 09-03-2007, 01:38 PM
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Originally posted by zebelkhan

And then file a complaint at the NTHS website. From your description, this can compromise your safety while on the road.
That's what I did!
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post #42 of 52 Old 01-11-2008, 11:58 AM
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UPDATE: I've managed to get Nissan to cover this repair 100% using a Good Will Repair. They are covering the cost of the parts and labor, and even a loaner rental car, so the cost to me will be $0 instead of $948.

Parts will be in some time next week, so I'll update you guys on how it goes.

2005 SE FWD - Super Black
SE Touring Package (Caffe latte)
Premium Package, Dynamic Control Package, Sunroof Package, Chrome 18" Wheels, Navigation System

Add Ons: XBox Media Center under front passenger seat (300gb HDD, Xecuter 2.3b Pro mod chip, custom internal Opus DCX 120Watt-12V ATX power supply with Tribemods Apache v2.6 Plus ATX to XBox power supply adapter, auto power-on with ignition switch turned on), Rear Seat Headrest Monitors (Built-In to Headrests), NavBox, PAC AAI-NIS Audio Input Adapter, Infrared wireless headphones, Wireless G Network Adapter for XBox (upgraded 9dbi antenna), Wireless XBox Controllers (both receivers disassembled and installed inside XBox case), Navigation Input-While-Driving modification (DIY), Navigation 'Ok' modification from KPTechnologies.com.
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post #43 of 52 Old 01-11-2008, 12:14 PM
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Quote:
Originally posted by MCowher
UPDATE: I've managed to get Nissan to cover this repair 100% using a Good Will Repair.
Wow! Your MO is 11,000 miles past the 36-month/36,0000-mile warranty yet your dealer granted a Good Will repair? Fantastic! You are one of the lucky few who has found themselves a dealer who cares about his customers.

Kudos to your dealer!

-njjoe

2005 SL AWD, Platinum (Retired)
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-Upgraded (non-Bose) speakers - Pioneer TS-A1702C & TS-G1643R
-Muth signal mirrors
-Valley Industries hitch and wiring harness
-Aluminum fuel tank shields
-Air Helper Springs

Replaced with 2013 BMW x5d
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post #44 of 52 Old 01-11-2008, 12:15 PM
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I had the seat rail repaired under warranty and also my lumbar support on the drivers seat was for lack of a better description, "not solid" - it would flip back and forth when accelerating and braking. This was the manual lumbar support - they replaced the internal seatback as well.

2003 Midnight Blue SE AWD w/VDC
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Yokohama Envigor (much improved over stock Goodyears)
Lots of squeaks and rattles.
R.I.P. 10/15/2015 CVT failure.
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post #45 of 52 Old 01-11-2008, 12:23 PM
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Actually, I'm at 58,000 miles now, so I'm 23,000 miles past warranty period. I've taken my vehicle into this dealer for ALL the schedule maintenances (except oil changes which I take to Jiffy Lube), so I think that helps.

Plus I directed the folks at Nissan corporate to this website when they opened my case, so maybe that helped.

East Charlotte Nissan rocks!

2005 SE FWD - Super Black
SE Touring Package (Caffe latte)
Premium Package, Dynamic Control Package, Sunroof Package, Chrome 18" Wheels, Navigation System

Add Ons: XBox Media Center under front passenger seat (300gb HDD, Xecuter 2.3b Pro mod chip, custom internal Opus DCX 120Watt-12V ATX power supply with Tribemods Apache v2.6 Plus ATX to XBox power supply adapter, auto power-on with ignition switch turned on), Rear Seat Headrest Monitors (Built-In to Headrests), NavBox, PAC AAI-NIS Audio Input Adapter, Infrared wireless headphones, Wireless G Network Adapter for XBox (upgraded 9dbi antenna), Wireless XBox Controllers (both receivers disassembled and installed inside XBox case), Navigation Input-While-Driving modification (DIY), Navigation 'Ok' modification from KPTechnologies.com.
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