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| View Poll Results: How satisfied are you with the service department at your Nissan dealership? | |||
| I am completely satisfied. No complaints at all. |
   
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7 | 25.93% |
| I am somewhat satisfied. They did a good job but could do better. |
  
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12 | 44.44% |
| I am somewhat unsatisfied. They did a poor job. |
  
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4 | 14.81% |
| I am very unsatisfied. Would not recommend this dealer to others. |
  
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4 | 14.81% |
| Voters: 27. You may not vote on this poll | |||
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06-06-2006, 03:53 PM
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#1 (permalink) |
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Super Moderator
 
Join Date: Jul 2005
Location: Jersey Shore (not THAT Jersey Shore, the real one)
Posts: 11,744
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Nissan Customer Service Poll
Since I have joined this wonderful forum I have noticed a common thread when reading about Nissan customer support. In more cases than not, members speak very unfavorably of Nissan's service and support. It is rare to hear someone speak highly of the service they received at the dealership. So I figure let's capture some data and see just how good (or bad) Nissan service is perceived to be.
-njjoe
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2005 SL AWD, Platinum -OEM HID conversion & HID fogs -OEM iPod interface -Upgraded (non-Bose) speakers - Pioneer TS-A1702C & TS-G1643R -Muth signal mirrors -Valley Industries hitch and wiring harness -Aluminum fuel tank shields |
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06-06-2006, 04:26 PM
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#2 (permalink) |
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Moderator
Join Date: Aug 2004
Location: Morgan Hill, Ca
Posts: 6,042
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I guess my vote goes to "somewhat satisfied" as I have not seen anything really bad that was unexpected......maybe because I don't expect much from them. Just once they forgot to use my syntetic oil, and another time they were rushing so did not "hear" what I wanted done, and another time...........
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2004 SL AWD - Super Black - Leather Package (Café latte) - Tow Package - Floor Mats - Splash Guards - Cargo Area Protector - Rear Bumper Protector - Front Window Tint - Dawn Color Matched Body Side Molding – Day Time Running Lights - PAC-NIS1 Aux Audio input - Pressure Pro TPMS and Anti Theft Sensor Locks - 7" Xenarc VGA Touchscreen - Compaq EVO e-PC 2.0 GHz Pentium 4 Carputer with 120GB HD, DSATX PSU / Shutdown Controller, Road Runner Front End, iGuidance 3.0 Navigation, DVD player, Internet access, XM satellite radio, Deluo GPS receiver, Linksys WiFi Antenna, TERK XM antenna - Tweeter 22uF CAP mod - Magnetbra - Custom Backup Camera - Aries Polished Stainless Steel Sidestep (nerf) Bars - Euro-Tech Nudge Bar - Homemade Lower Grill Cover - Auxiliary Projection Fog Lamps - Aluminum Fuel Tank Shields - Wade Window Deflectors - Nissan Sunroof Deflector - Scosche UBRH Bluetooth Hands-Free Car Kit |
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06-06-2006, 04:37 PM
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#3 (permalink) |
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Super Senior Member
 
Join Date: Aug 2003
Location: Southwest Florida
Posts: 3,281
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The problem is not that they did a poor job.
The problem is they did a poor job several different times. Also, for a japanese car (Supposedly invincible - that's what you aficinados told me when I was driving domestic....) the car was assembled poorly. They FORGOT to tighten the steering rack? And they used substandard parts and pieces. I'm on my THIRD CD player? Homer
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2001 Jaguar XJ8 Cruiser 2004 ThunderBird 2 passenger Runabout HAD The GOLD RUSH until Nov 6 2009 2003 Gold SLFWD with Premium, Sunroof, Latte Leather, Ultrashield Invisible Bra, Sunroof wind deflector, Aluminum Tank Guard, Chrome Wheels by Ion Alloy, Michelin 235/65-18 Cross Terrains, Garmin Nuvi 2008 Cadillac Gold Mist DTS LUX III - Gone! 2010 Mercedes Benz GLK 350 - Gone! "Didja ever notice that quiet people are not the only ones who don't say much?" |
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06-06-2006, 04:39 PM
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#4 (permalink) |
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Registered User
Join Date: Mar 2004
Location: Atlanta
Posts: 2,065
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Ditto
2 really sucked, dented my roof and zizzed 4 out of 5 lug nut holes with the impact wrench. The other time they left grease on my headliner. 3 were excellent, the last 3.
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2010 Titan Crewcab XE had an 07 S Brilliant Silver had an 04 SL Sheer Silver |
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06-06-2006, 04:45 PM
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#5 (permalink) |
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Registered User
Join Date: Mar 2004
Location: Calgary, Alberta
Posts: 842
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I feel fortunate that my dealership (Stadium Nissan) has given me outstanding service when it has been required.
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2003 Silver murano SL AWD Sunroof Sunroof deflector Roof rack cross bars Cloud rider lower grill Bug deflector 2011 VW Jetta TDI |
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06-06-2006, 04:54 PM
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#6 (permalink) |
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Registered User
Join Date: Mar 2004
Location: Atlanta
Posts: 2,065
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Homer, looks like ur gonna go DC again eh?
In 1.8 years when my lease is up, I'm gonna go Hyundai.  Read about it here.
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2010 Titan Crewcab XE had an 07 S Brilliant Silver had an 04 SL Sheer Silver |
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06-06-2006, 05:07 PM
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#7 (permalink) |
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Super Senior Member
Join Date: Aug 2003
Location: Southwest Florida
Posts: 3,281
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Don't know.
But I do know That I wouldn't let the propoganda around here keep me from going DC. But I will hold the MO until at least 2009. It has been flawless now for better than 2 years. I really like the car now. Still don't think Nissan is a very good car company. Hyundai builds some very good stuff. They built some real junk early on (1990 Sonata), but that is history now. Homer
__________________
2001 Jaguar XJ8 Cruiser 2004 ThunderBird 2 passenger Runabout HAD The GOLD RUSH until Nov 6 2009 2003 Gold SLFWD with Premium, Sunroof, Latte Leather, Ultrashield Invisible Bra, Sunroof wind deflector, Aluminum Tank Guard, Chrome Wheels by Ion Alloy, Michelin 235/65-18 Cross Terrains, Garmin Nuvi 2008 Cadillac Gold Mist DTS LUX III - Gone! 2010 Mercedes Benz GLK 350 - Gone! "Didja ever notice that quiet people are not the only ones who don't say much?" |
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