Got an SES, ~ 62,000 miles and I have my fingers crossed - Page 2 - Nissan Murano

Mr3Putt · 12-30-2012, 10:56 AM

Not surprised a Nissan service adviser is trying to screw a customer!

Bogus CVT warranty is the reason I'm driving a CX-9 now.

Bugmenot · 12-30-2012, 12:42 PM

Quote:

Originally Posted by Mr3Putt

Not surprised a Nissan service adviser is trying to screw a customer!

Bogus CVT warranty is the reason I'm driving a CX-9 now.

That's why people like njjoe are here

This dealership I'm going to right now is known to be unscrupulous, but was the only dealership that was open and closest to me.

Pilgrim · 12-30-2012, 02:42 PM

Coolant flush is irrelevant to the problem you cite. NOT justified by that problem. You might be ready for a coolant flush, but you can also do it yourself. It has nothing at all to do with the transmission.

CVT fluid should ONLY be changed if they do the factory-approved analysis of CVT fluid and that analysis determines that there is a problem with the fluid. DO NOT pay for a fluid change unless the analysis is done and confirms a problem (it won't). There are a few threads here which discuss the factory test for CVT fluid wear.

The only other reason for a CVT fluid change would be if there is contamination from some other fluid, and that's extremely unlikely.

Bugmenot · 12-31-2012, 08:21 PM

I don't disagree with you, Pilgrim.

I agreed to do the the transmission and coolant flush because the service guy said that it may cause the transmission problem. If they ultimately have to replace the CVT, I am assuming that transmission and coolant flush is going to be covered. I think they're going to pull something shady here.

I called Nissan this morning. They told me to follow up with them over the next couple of days.

Anything else I can do for the time being?

Pilgrim · 01-01-2013, 12:36 AM

Hmmmm...don't think so. See what the results are.

**njjoe** · 01-01-2013, 11:14 AM

Has the dealer had a chance to interrogate your MO with the Consult-II tool? If so, did he share the results with you?

-njjoe

Bugmenot · 01-02-2013, 01:44 AM

Quote:

Originally Posted by njjoe

Has the dealer had a chance to interrogate your MO with the Consult-II tool? If so, did he share the results with you?

-njjoe

Nope. I didn't ask.

Bugmenot · 01-04-2013, 05:16 AM

Nissan responded to my call the other day and they told me to wait until the dealer further clarifies the problem. I am concerned that they will not push the dealer to replace the CVT and the cost of the transmission and coolant flush (which the dealer claimed to may have cause the CVT problem) under warranty.

**njjoe** · 01-04-2013, 08:40 AM

B-

I would figure now that your dealer knows they are being watched over by the Consumer Affairs group they will be less likely to pull a fast one.

-njjoe

Bugmenot · 01-05-2013, 02:09 AM

So...

I ended paying for for the transmission flush and coolant service. I mentioned how this should be covered by the warranty, but I didn't really push. I can tell that the service guy was being dishonest with me; he didn't really look me in the eye, but I decided not to bother.

I notice that they did double-bill me for the transmission fluid and I will call Nissan Assist on Monday.

**njjoe** · 01-05-2013, 08:00 AM

Out of curiosity, what did the dealer charge for the coolant and CVT fluid change?

-njjoe

Bugmenot · 01-06-2013, 01:11 AM

Cooling system service is $150. Trannmission service is $178

12-30-2012, 10:56 AM	#16 (permalink)
Mr3Putt Super Senior Member Join Date: Oct 2003 Location: Pittsburgh, PA Posts: 1,592	Not surprised a Nissan service adviser is trying to screw a customer! Bogus CVT warranty is the reason I'm driving a CX-9 now. __________________ Former owner of ~~~~> Black O3 SE AWD

12-30-2012, 02:42 PM	#18 (permalink)
Pilgrim Registered User Join Date: Dec 2009 Location: Fort Collins, CO Posts: 3,241	Coolant flush is irrelevant to the problem you cite. NOT justified by that problem. You might be ready for a coolant flush, but you can also do it yourself. It has nothing at all to do with the transmission. CVT fluid should ONLY be changed if they do the factory-approved analysis of CVT fluid and that analysis determines that there is a problem with the fluid. DO NOT pay for a fluid change unless the analysis is done and confirms a problem (it won't). There are a few threads here which discuss the factory test for CVT fluid wear. The only other reason for a CVT fluid change would be if there is contamination from some other fluid, and that's extremely unlikely. __________________ 2007 Murano 2009 BMW 328xi 1983 280ZX Turbo

12-31-2012, 08:21 PM	#19 (permalink)
Bugmenot Registered User Join Date: Nov 2010 Posts: 17	I don't disagree with you, Pilgrim. I agreed to do the the transmission and coolant flush because the service guy said that it may cause the transmission problem. If they ultimately have to replace the CVT, I am assuming that transmission and coolant flush is going to be covered. I think they're going to pull something shady here. I called Nissan this morning. They told me to follow up with them over the next couple of days. Anything else I can do for the time being? __________________ nissan 4x4

01-01-2013, 12:36 AM	#20 (permalink)
Pilgrim Registered User Join Date: Dec 2009 Location: Fort Collins, CO Posts: 3,241	Hmmmm...don't think so. See what the results are. __________________ 2007 Murano 2009 BMW 328xi 1983 280ZX Turbo

01-01-2013, 11:14 AM	#21 (permalink)
njjoe Super Moderator Join Date: Jul 2005 Location: Jersey Shore (not THAT Jersey Shore, the real one) Posts: 12,468	Has the dealer had a chance to interrogate your MO with the Consult-II tool? If so, did he share the results with you? -njjoe __________________ 2005 SL AWD, Platinum -OEM HID conversion & HID fogs -OEM iPod interface -Upgraded (non-Bose) speakers - Pioneer TS-A1702C & TS-G1643R -Muth signal mirrors -Valley Industries hitch and wiring harness -Aluminum fuel tank shields

01-04-2013, 05:16 AM	#23 (permalink)
Bugmenot Registered User Join Date: Nov 2010 Posts: 17	Nissan responded to my call the other day and they told me to wait until the dealer further clarifies the problem. I am concerned that they will not push the dealer to replace the CVT and the cost of the transmission and coolant flush (which the dealer claimed to may have cause the CVT problem) under warranty. __________________ nissan 4x4

01-04-2013, 08:40 AM	#24 (permalink)
njjoe Super Moderator Join Date: Jul 2005 Location: Jersey Shore (not THAT Jersey Shore, the real one) Posts: 12,468	B- I would figure now that your dealer knows they are being watched over by the Consumer Affairs group they will be less likely to pull a fast one. -njjoe __________________ 2005 SL AWD, Platinum -OEM HID conversion & HID fogs -OEM iPod interface -Upgraded (non-Bose) speakers - Pioneer TS-A1702C & TS-G1643R -Muth signal mirrors -Valley Industries hitch and wiring harness -Aluminum fuel tank shields

01-05-2013, 02:09 AM	#25 (permalink)
Bugmenot Registered User Join Date: Nov 2010 Posts: 17	So... I ended paying for for the transmission flush and coolant service. I mentioned how this should be covered by the warranty, but I didn't really push. I can tell that the service guy was being dishonest with me; he didn't really look me in the eye, but I decided not to bother. I notice that they did double-bill me for the transmission fluid and I will call Nissan Assist on Monday. __________________ nissan 4x4

01-05-2013, 08:00 AM	#26 (permalink)
njjoe Super Moderator Join Date: Jul 2005 Location: Jersey Shore (not THAT Jersey Shore, the real one) Posts: 12,468	Out of curiosity, what did the dealer charge for the coolant and CVT fluid change? -njjoe __________________ 2005 SL AWD, Platinum -OEM HID conversion & HID fogs -OEM iPod interface -Upgraded (non-Bose) speakers - Pioneer TS-A1702C & TS-G1643R -Muth signal mirrors -Valley Industries hitch and wiring harness -Aluminum fuel tank shields

01-06-2013, 01:11 AM	#27 (permalink)
Bugmenot Registered User Join Date: Nov 2010 Posts: 17	Cooling system service is $150. Trannmission service is $178 __________________ nissan 4x4

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