Big problem - CVT

[Janner Oyibo]

So I have a big problem My 2009 model Murano AWD S has decided to die on me. The mechanic is telling me that the transmission is shot at only 55,000 miles. It would have been covered by Nissan warranty had it been in the US but I am in Republic of Congo. Local dealer doesn't want to know as it was a personal import from the US. What is worse is part is not available here.

I'm trying to source a transmission from the US but am confused on part number. I looked on Nissan Parts | Online Nissan OEM Parts and Accessories using VIN and it shows part number needed is 0C0-1XE0B but has been replaced by 0C0-1XE1C but when I do a search for this second part number results show up as unknown. Any suggestions ?

I am also looking at ways to get it shipped here - any one got any ideas on reliable shippers to do this ?

[nitely]

Email them to clarify which part number is the correct one.

I assume you have tried talking to Nissan Congo...

Unfortunately, CVT replacement is very expensive $6k for replacement over here. Add shipping...you might be better off getting a new car. Maybel labor is less over there but still....

Did you say the MO was imported there from the USA? If that is the case maybe you can try calling Nissan USA 800 number CVT extended warranty dept. and find out if they can cover your expense since the car was made over here. They do reimburse owners even if the repair was done outside-not nissan dealer. Technically they should cover it since it was made here. You may have grounds for remimbursement. Wait, first ask nissan USA CVT dept if they will reimburse you for the repairs of your cvt. Give your vin # and they will verify it. Once they confirm your eligibility, tell them you shipped the car to Africa where it wil be fixed. See what they say after. Good luck.

[njjoe]

Originally Posted by nitely

They do reimburse owners even if the repair was done outside-not nissan dealer.

The reimbursement part of the program was discontinued on 07/31/10.

-njjoe

[njjoe]

JO-

If you are a member of the US military or an employee of the US government the warranty would still apply.

Assuming the above does not apply, I suggest contacting Nissan Africa Regional Office at nissanafrica@nissan.co.za or Tel: +27 12 529 6676. They may be able to assist you in the identity, sale and installation of the CVT.

Out of curiosity, do you have the lone Murano in your region or are there many others?

Best of luck.

-njjoe

[Janner Oyibo]

Originally Posted by njjoe

JO-

If you are a member of the US military or an employee of the US government the warranty would still apply.

Assuming the above does not apply, I suggest contacting Nissan Africa Regional Office at nissanafrica@nissan.co.za or Tel: +27 12 529 6676. They may be able to assist you in the identity, sale and installation of the CVT.

Out of curiosity, do you have the lone Murano in your region or are there many others?

Best of luck.

-njjoe

Not a US government employee or soldier....

Don't know if Nissan South Africa would be of any use as the vehicle was originally registered in the States but I can always give them a try.

There are a few 1st generation Muranos here but just two 2nd generartion ones. Mostly all of them imported second hand from the US.

I sourced a brand new CVT in the States for $2.4K , I figure transport would cost about $1K. Labor costs are cheap here - just trying to find a way of getting it here as most US suppliers will only deliver to the States. I'm a Brit so do not have anyone in US to help me out.

Thanks for the advice anyway......

[njjoe]

Originally Posted by Janner Oyibo

Don't know if Nissan South Africa would be of any use as the vehicle was originally registered in the States but I can always give them a try.

My thoughts were that they would be able to assist in the purchase and shipment of the replacement CVT to a regional dealer.

-njjoe

[Warhammer]

I'm thinking this is more simple than it's being made. It's a Nissan vehicle that is still under the powertrain warranty right?

Nissan is Nissan is Nissan wherever you go in the world. If you have a Nissan vehicle purchased in the US, moved it to another country, and it fails under any warranty, Nissan should fix it regardless. I don't remember reading anything in the warranty paperwork that states the vehicle has to remain in the country it was purchased in.

I'm thinking going with the Nissan Africa Regional Office as Njjoe suggested is the best way to go. The local dealership there should be able to get you the correct part and install it under warranty. The time frame of getting the part may not be desirable but at least your MO will get fixed.

If you were to purchase the parts yourself and install would Nissan pay you the bottom line of the bill?

[nitely]

Originally Posted by njjoe

The reimbursement part of the program was discontinued on 07/31/10.

-njjoe

Good to know...was not aware of that.

Come to think of it he is still within the regular powertrain warranty and should definitely try to get a free replacement for this expensive repair. And the only way to make this happen is via Nissan Africa--Congo or any nissan dealer close to you who is qualified/able to do such repairs. But first contact nissan USA to confirm eligibility. And then explain the situation. Get both involved and communicating with each other to help you out. By right you should get a free replacement.

[njjoe]

Originally Posted by Warhammer

I'm thinking this is more simple than it's being made. It's a Nissan vehicle that is still under the powertrain warranty right?

Nissan is Nissan is Nissan wherever you go in the world. If you have a Nissan vehicle purchased in the US, moved it to another country, and it fails under any warranty, Nissan should fix it regardless. I don't remember reading anything in the warranty paperwork that states the vehicle has to remain in the country it was purchased in.

If you look at your warranty, under the APPLICABILITY section, you will see that the new car warranty is void if the vehicle is registered outside of the US, it's territories, or Canada.



-njjoe

[Melodymurano]

So, I have the same problems, as I mentioned late last year with my 2003 Nissan Murano. I never heard of CVT problems until I purchased it. So If I have a problems with the transmission here in Nigeria, will that spell the end of the car as I hear nobody can fix a CVT and warantee does not transfer when the car is registered in a non USA country? Can a mechanic try to change it to regular transmission?

[njjoe]

Originally Posted by Melodymurano

So, I have the same problems, as I mentioned late last year with my 2003 Nissan Murano. I never heard of CVT problems until I purchased it. So If I have a problems with the transmission here in Nigeria, will that spell the end of the car as I hear nobody can fix a CVT and warantee does not transfer when the car is registered in a non USA country? Can a mechanic try to change it to regular transmission?

Years ago it was relatively easy to retrofit engines and transmissions. Hot-rodders did it all the time. Unfortunately, nowadays the powertrain is electronically-interlinked and swapping an OEM trany with a non-spec replacement is not always possible.

Even though your CVT is not covered by the North American extended warranty you should still be able to get the CVT serviced/replaced at a regional dealership. A review of the Alliance Autos Nigeria Limited website shows the Murano (with V6 and CVT) is sold and serviced in your region.

-njjoe

[Melodymurano]

Originally Posted by njjoe

Years ago it was relatively easy to retrofit engines and transmissions. Hot-rodders did it all the time. Unfortunately, nowadays the powertrain is electronically-interlinked and swapping an OEM trany with a non-spec replacement is not always possible.

Even though your CVT is not covered by the North American extended warranty you should still be able to get the CVT serviced/replaced at a regional dealership. A review of the Alliance Autos Nigeria Limited website shows the Murano (with V6 and CVT) is sold and serviced in your region.

-njjoe

Superb information to know, wow. Finally light..Thanks. I will ask them if they can fix a car under warantee or if there will be payment.

[nitely]

Originally Posted by njjoe

If you look at your warranty, under the APPLICABILITY section, you will see that the new car warranty is void if the vehicle is registered outside of the US, it's territories, or Canada.



-njjoe

Thanks again to njjoe doing the due diligence straightening everything up.

Its just hard to swallow paying for the very expensive CVT replacement knowing somewhere it is well covered under warranty.

[Warhammer]

Man....I stand corrected.

Good luck with the repair. What a big bill to swallow!

[mallthus]

It might also be worthwhile researching the cost of shipping the entire car to the US for repair. I know it sounds insane, but sometimes it's cheaper to ship a whole vehicle than a 300 lb part.

To the US dealer and Nissan USA it's just another Murano CVT when it's pulled into a service bay.


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