2012 MO Dual Headrest DVD Sets - Dealer Installation Experience

[masishadow]

Dropped our 2012 MO off at the dealership yesterday to get the dual DVD headrest set and DLR's that they ordered for us installed. Came back today to pick up the car. DLR's looked great, happy I ordered 'em even though they were expensive.

DVD headrests...looked in and something was wrong. The headrests were not the ones pictured on Nissan's website. The headrests were not color-matched to my leather. The headrests had the "Advent" branding on them.

Called over our salesperson and his response was...."Wtf? how did this get past the service guys, didn't they see the colors don't even match?" Seems our parts guy had ordered an aftermarket brand and charged us the OEM retail price. Were told by management to come back on Monday. I said no can do since we're going to Chicago (6 hours away) for all of July. Manager said to hold onto em for the month and they'll see if they can get us the correct ones when we get back, but to go ahead and pay for them today. I said there's no chance of that happening, just take the DVD headrests out and put our factory headrests back in, which is what ended up happening. They said that the parts guy who ordered the parts for us would eat the labor costs out of his check.

I've since called a dealership in Chicago who has the Nissan OEM (correct) headrests on order for us.

A nice headache to drive 2 hours to the dealership for (local dealership is known for being HORRIBLE.)

[Johnnir3volutio]

I bet that they thought they would of gotten away.

[Blinky19]

They were trying to pull a fast one on you. Good thing you noticed. They should have compensated you in some way. The DRLs are the best thing I had installed. Like you said, they're expensive but they look awesome!

2009 LE Blue w/tan
Nav
Nissan LED DRLs
Stainless Bumper
Weathertechs
Hoen Fogs
Sickspeed Horns

[Johnnir3volutio]

by any chance, are these it?
2009-2012 NISSAN MURANO HEADREST MONITOR ENTERTAINMENT SYSTEM IN GREAT CONDITION | eBay

[Chigger]

The OEM dual h/r dvds are made by Invision. They probably got them for $300-600 bucks and charged you ~1500 bucks for them. Sketchy dealership!

[Chigger]

Originally Posted by Johnnir3volutio

by any chance, are these it?
2009-2012 NISSAN MURANO HEADREST MONITOR ENTERTAINMENT SYSTEM IN GREAT CONDITION | eBay

Nice but not OEMs. Too bad they don't come in black.

[Johnnir3volutio]

I have a set of OEM and was just wondering if those were the pair they sold him because thatll be funny for them to ebay em.

[Chigger]

Originally Posted by Johnnir3volutio

I have a set of OEM and was just wondering if those were the pair they sold him because thatll be funny for them to ebay em.

Fahrenheit is a good name but I like the OEM headrest with the "hump". I missed an auction on Ebay for a black OEM set for $900 bucks!

I am tempted by the cheap ones on Ebay ~200-400 bucks but not sure about the quality and how well the leather color will match.

[Mnbowhunter77]

Hey all ... New to the forums... and saw this post

I have been looking at getting a set of 9in Autotains (black) from OnFair ... they show the install with beige interior... i have the black in my 09 LE... What are your thoughts on these vs. the OEM versions??

thanks