| Muracca |
Has anyone filed a Lemon Law complaint on their Murano yet?
I just filed one for mine due to 21 days in the shop over the past 6 months with no resolve for my long list of problems.
Just want to hear if anyone has gotten results....Nissan is not going to help.:confused: |
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| Kris |
| very interesting. Keep us informed. I wish you luck! |
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| Eric L. |
| What problems did you bring your vehicle in for? |
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| Muracca |
1. Loss of power steering at low RPM's (happens quite frequently)
Almost has caused several accidents.
2. The brakes are MUSH. The pedal goes all the way to the floor with only slight pressure. A panic stop would put a hole through the floor.
3. Loud rattle coming from underneath front end of the car (sounds like the wheels are going to fall off).
4. CONSTANT LOUD Window rattles - Front
5. CONSTANT LOUD Tapping sounds in the front doors from every bump
6. CONSTANT LOUD Tapping/Rattle noises coming from the back seat area from EVERY bump or slightest imperfection in the road....or from the flexing of the body (around turns)
7. Loud THUD noise coming from the tailgate area over any size bump.
8. Transmission SURGES when approaching a stop. Car lunges forward.
9. Front seats VIBRATE while driving
10. creaking noises from the front seats
11. tapping noises from the ceiling area and the floor area
12. 21 Days in the service bay and more than 3 attempts to fix the rattles.....it never works. The last stint was 18 days long, and when I got it back, the rattles were even stronger! Plus, they did something to the doors that made the stereo sound like a muffled cheap piece of garbage.
13. EVERYONE who has ever been in my car has said, ":What the H*ll is wrong with this car?!!! Isn't it brand new?"
14. I couldn't even trade it in for something else....the appraiser would reject it.
15. 6 letters to Nissan, 1 month of phone calls to consumer affairs, and 1 (yet to be returned) call to the executive offices of NMAC.
16. PURE FRUSTRATION....For $30K........this is unacceptable!
there's more.....but that's enough for now. |
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| Muracca |
I forgot:
I was told that the brake problem is "NORMAL".
Hmmmm.......I've never had that problem on any of the other 4 BRAND NEW Nissan cars that I have bought....or ANY other car I have ever driven.
They won't acknowledge that there is any issue with the power steering loss.....even though it happens on a daily basis in my Murano. Plus, even Consumer Reports and others have seen the problem....and expressed SERIOUS concerns about it in their reviews.
Am I angry? Yes! |
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| XOC |
| Are rattles considered when you try to invoke the lemon law, or are only mechanical problems deemed worthy of consideration? |
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| Eric L. |
quote:
Originally posted by XOC
Are rattles considered when you try to invoke the lemon law, or are only mechanical problems deemed worthy of consideration?
The lemon law varies by state, but it usually specifies a certain number of days the car is in a dealership shop over a certain time period. If the problem cannot be resolved past a certain time, it may qualify for the lemon law. However, since interior rattles won't "strand" a car in the shop for any extended period of time, I doubt it can be used in the lemon law.
Muracca - were your problems detected after you purchased your Murano, or were they already present during your test drive? I am curious to find out whether some Murano owners were so excited to buy the car, they might not have given the car the complete going over before purchasing it. I had some minor problems with the interior trim as well, but I pointed these out before purchasing the vehicle, and got it in writing from the dealership that they would repair it to my satisfaction (else i would fill out there dealership survey to be completely satisfied). It took about a month, but the dealership fixed everything I pointed out to them. |
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| Muracca |
Eric,
No, the rattles were not present during my 65 mile test drive. If they were, I'm sure I would not have purchased it.
The rattle issue has stranded my car in the shop for a total of 21 days in 6 months......a few more and it's official.
The rattles are a CONSTANT source of frustration. It's to the point where I won't allow anyone in the car.....it's too embarassing! That's what is fueling my anger, but the loss of power steering and the mushy brake pedal are starting to scare the h*ll out of me. It keeps on happening!
Along with filing the Lemon Law complaint, I've filed several complaints with the NHTSA (www.nhtsa.com) and a phone call into the executive office of Nissan N.A. The Nissan Consumer Affairs department was not able to help.
It's far from over........ |
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| Matrixnyc |
have you taken a look at this site?
http://cartalk.cars.com/Got-A-Car/L...on_georgia.html
There might be some useful info for your case.
BTW, from some experience, you will have better luck trying to work it out with the dealer than using the lemon laws. There are so many loop holes for the car companies and dealers, that you end up with little or nothing resolved.
Good Luck with it. |
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| liquidiq |
muracca:
i'm in florida and tomorrow is my first arbitration meeting through bbbautoline to request nissan to repurchase my POS murano. in florida, if your car is in the shop for 30 days or more within a certain time period (18 months i believe) then it is a lemon, no questions asked. there was one murano so far lemon-lawed in florida - it was in the shop for more than 30 days waiting for parts to fix the cvt slipping out of gear.
my murano is a piece of junk. been that way since i took delivery. i'm embarrased about my purchase and vow it will never happen again. nissan "customer service" is a joke and i will never again purchase a new/used nissan or infiniti as long as i live. i started a website, mymuranosucks.com, to get the word out. i haven't put too much effort into it yet as i plan to use it as a bargaining chip.
hopefully my meeting will go well and i can get rid of this piece of crap and get on with my life. right now i'm collecting posts to present as evidence in that very meeting. i've heard enough "can't duplicate problem" to last a lifetime. |
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| Muracca |
I love your review on e0pinions!!! I just wish you would have wrote it before I bought this POS car back in May. It would have saved me a lot of trouble.
Please keep us updated or send me a private message with your progress.
I personally will NEVER buy another Nissan product again. |
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| Matrixnyc |
liquidiq, do you think you will have a problem with you case, because you bought a Murano that was used with 700+ miles on it?
I know it shouldn't make a differance, but why did you buy a new car with 700+ miles on it already. You have no idea what the previous driver did with the vehicle. |
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| hfelknor |
Liquidiq
do you think it will hurt your case since Nissan North America now knows that you abused the CVT by putting it in drive while going backwards, Sometimes while going fast?
Or at least that's what you said in THe Hesitation thread.
Homer |
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| Doombringer |
A scathing review of the MO by liquidiq on Epinions. I had to weigh in with my own thoughts in a comment for his 'review'.
Won't link it. Surf to Epinions for it.
Oh, a perfect world it would be if every vehicle, every year, everywhere were perfect in every way for every day of its life... a perfect world indeed.
:rolleyes: |
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| Eric L. |
quote:
Originally posted by Matrixnyc
liquidiq, do you think you will have a problem with you case, because you bought a Murano that was used with 700+ miles on it?
I know it shouldn't make a differance, but why did you buy a new car with 700+ miles on it already. You have no idea what the previous driver did with the vehicle.
That was exactly what I thought after reading the epinions post. Esp with the warped brake rotors - 700 mystery miles on the car, why would a new car have so many? If it was used, there is a reason why it was traded in at only 700 miles! If it was a dealer demo, you know they probably beat on it, so problems will arise. That may help to explain the rattles. It is true that the dealer should not refuse to address the problem, but if they have tried every factory approved method to fix it already (via the TSBs), then what more can you ask the dealer to do? It is unfortunate your Murano is plagued with problems, but you do have a unique circumstance with 700 miles on the clock when you bought the car.
As for the alternator problem, I try to tell it again and again over here - there was an alternator recall on the Maxima a few years ago, and it stemmed from a defect in the alternator that Nissan refused to acknowledge when my Maxima alternator died before the recall existed. So, it is not surprising that alternator problems continue - if you did an NHTSA complaints search on all Nissan VQ equipped vehicles, you would have found ample evidence for defective alternators across the board. I do not believe the alternator problem alone is grounds for the lemon law. Usually the lemon law applies to a car that is in the shop for a certain number of days because it is disabled and does not run. For example, if the CVT died and it took over 30 days, then thats lemon law territory. But if you crapped out the CVT by shifting into D while you were still rolling backwards you are just asking for trouble - its a good thing there is software protection to prevent the transmission from being damaged by that practice. |
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| Doombringer |
That's something I thought about. I cannot see a lemon law applying to squeaks or rattles. Sure, it's in-shop time, and it is annoying and a sign of poor fit/finish/workmanship, but it is not a mechanical or safety problem preventing the use of the vehicle (or making use unsafe).
And as for abusing the CVT... well... :eek:
Seriously, I get dumbfounded when I hear of people hot-rodding their Murano/FX/BMW/etc. Maybe *I'm* the wrong one here, but these vehicles are precision engineered and designed to work optimally WITHOUT user input. These are NOT muscle-cars that you can do a neutral drop in. The engineers who design these vehicles do not make them for peel-outs or power slides... and if you perform these maneuvers, or attempt to, and your vehicle breaks.. well.. DUH.
I remember a preview DVD I received for the Infiniti M45. Nice car. They had a pro driver race two muscle-cars. It was a pretty cool little movie (and display of the M45's power), but what I remember most is how they had to disable the M45's "VDC" to allow for a power slide (or something like that... he basically slid the back end of the car around to turn around on the spot), because otherwise the vehicle would not allow it. They tried it, and it would just not slide until they manually turned off the system.
Whenever I hear someone with a MO trying to pull some fancy manuever that worked in their last 1987 manual Mustang, I think back to that video and realize how foolish that person is. |
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| Eric L. |
quote:
Originally posted by Doombringer
That's something I thought about. I cannot see a lemon law applying to squeaks or rattles. Sure, it's in-shop time, and it is annoying and a sign of poor fit/finish/workmanship, but it is not a mechanical or safety problem preventing the use of the vehicle (or making use unsafe).
And as for abusing the CVT... well... :eek:
Seriously, I get dumbfounded when I hear of people hot-rodding their Murano/FX/BMW/etc. Maybe *I'm* the wrong one here, but these vehicles are precision engineered and designed to work optimally WITHOUT user input. These are NOT muscle-cars that you can do a neutral drop in. The engineers who design these vehicles do not make them for peel-outs or power slides... and if you perform these maneuvers, or attempt to, and your vehicle breaks.. well.. DUH.
I remember a preview DVD I received for the Infiniti M45. Nice car. They had a pro driver race two muscle-cars. It was a pretty cool little movie (and display of the M45's power), but what I remember most is how they had to disable the M45's "VDC" to allow for a power slide (or something like that... he basically slid the back end of the car around to turn around on the spot), because otherwise the vehicle would not allow it. They tried it, and it would just not slide until they manually turned off the system.
Whenever I hear someone with a MO trying to pull some fancy manuever that worked in their last 1987 manual Mustang, I think back to that video and realize how foolish that person is.
I've seen the M45 video as well, its very cool. I could not agree with you more about how silly it seems to me when people talk about how they drive the Murano like a sports car. Why would you even want to slide the tail of the Murano out on turns? And with an unproven $6000 transmission, is brake torquing such a good idea (or even accelerating from L, for that matter)?
If you want a sports car, get a sports car. If you want a fun to drive SUV, then the Murano is the ticket, but its not a car to do crazy stuff in.
Treat your car well, and it will treat you well. Abuse it, then be prepared for breakdowns, but don't blame the car. I sympathize with people who have had quality issues with the Murano, but I would not go so far as to declare it to be a terrible car and to have it recalled or bought back by Nissan. |
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| esemes |
as a rule of thumb, the Lemon Law applies to 'safety related ' issues mostly...
say you were to bring the car back three seperate times, each for the brakes not working.....
this is possibly a lemon law issue
if ALL MO's have a rattle or squeak, the concensus is that it is NOT a lemon, but rather an expected design (flaw?), since all (or a majority) behave the same way......
to go up against any dispute settlement board is a very long shot, but best of luck if you do.... (they pay alot of money to corporate attorneys to find any and every reason to negate your claims...
but, if you have a genuine safety concern, which is repeated NOT repaired by the dealer, then you stand a chance.... |
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| hfelknor |
It may vary slightly from state to state.
The Florida legislature modified our law in 1998.
Here, basically is the Florida Lemon law.
You have to be able to answer YES to all 6 questions to qualify.
Note that "safety" is but one parameter. It does not have to be "safety related" at all. Although should it go to arbitartion, I should hope that Safety Related would carry some weight with the Arbiter.
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Did you purchase or lease your vehicle NEW in the State of Florida? Yes No
Does your vehicle have a defect or condition that substantially impairs the use, value or safety of the vehicle? Yes No
a) Have you taken the vehicle to the dealership or an authorized service agent at least 3 times for the SAME substantial defect or condition? Yes No
-OR-
b) Has the vehicle been out of service for at least 15 cumulative calendar days due to one or more substantial defects or conditions? Yes No
(NOTE: If you answered yes to 3b, keep in mind that you must have at least 30 days out of service before requesting arbitration.)
Have you mailed by registered or express mail, return receipt requested, to the manufacturer of your vehicle (not dealer) the Motor Vehicle Defect Notification (MVDN) form which is located in your Lemon Law Handbook provided at the time of purchase? Yes No
Have you had a final repair attempt/inspection after the manufacturer received the MVDN? Yes No
Do you have work orders to verify the repairs to your vehicle? Yes No
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If you answered YES to the six questions above, you could qualify for protection under the Lemon Law, please call 1-800-321-5366 or (850) 410-3788 to receive a Request for Arbitration package.
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As you can see, certain things absolutely do not qualify in defining a lemon.
Rattles for instance will probably not "substantially impairs the use, value or safety of the vehicle".
Or at least if you believe that "reasonabale men can come to reasonable agreement" then rattles are not covered.
But OTOH, this is a law written by attorneys for attorneys. So, no one can state without reserve, exactly what "substantial" means.
Homer |
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| Matrixnyc |
If that is the law in Florida, all the dealer will say is that he bought the Murano used with 700+ miles on the Vehicle.
I tried myself to get a car repurchased under New York Lemon law, and basically you have to have a car that is worthless before you will be even considered to get anything from them.
Its not an easy thing. I know people say, i am protected by the lemon law, but i really think it is all an illusion to help protect the dealer and car companies.
Your best bet is to take it to a dealership that is near the one you bought it from, explain the situation and problems you are having with the Mo. let them know the other dealers were not able to fix it. They will love the chance to take business away from a competitor. That was the only way I got anything fixed with my older car.
Yelling and screaming will not get you anywhere, and you have to have realistic expectations. If you hear a noise, or rattle, realize that every car on the road has them. You cant bring it to a dealer each time you hit a pot hole and expect them to buy back you vehicle under lemon law.
Treat you Murano well and it will do the same for you. |
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| Doombringer |
Or, try to get your dealer to buy it back. liquidIQ stated his dealer offered him $26k to buy it back, $8k less than he paid for it. That's a bit of a rip but sometimes your best bet.
Or, sell it privately. You run the chance you'll get someone who will not buy it after hearing one rattle or feeling one shimmy, or someone who did their research and knows about YOUR Murano (since liquidIQ has stuff all over the net about it), but you may be able to make most of your money back. |
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| Muracca |
Sure, it's really easy to sell a car that rattles like a baby's toy every time you hit a bump or any slight imperfection in the road. Plus, if it's cold.....multiply the rattles be 10X. Sure....it's really easy!
I think you guys are missing the point. The car is flawed. I know you don't want to face that issue, but it's NOT ACCEPTABLE for rattles and squeeks to mbe a NORMAL condition of the car........especially if the car retails for over $30K. We didn't buy a Hyundai.....we bought a $30K "near-luxury" crossover SUV.
If the brakes can be worn out by being a demo on a dealers lot (usually driven by the sales manager.....who would have a vested interest in preserving the car) for 700 measly miles......well.....that's a problem!
Sure, there is no such thing as a perfect vehicle, but this is pretty far from even normal.
I met someone at the gas station the other day. He asked me, "Hey, how do you like that Murano....I was thinking of getting one." Guess what, he's not thinking of getting one anymore!
Liquidiq is not the only one to have problems......there are a lot of us. I used to not even question the quality of Nissan......now, I will do my best to steer people away from this car and maybe even the whole company. If you don't understand why, go test drive the new Maxima. They completely ruined that great car.
for those of you that say I have a bad attitude, think first about the money I spent on this piece of crap that I now own.....then ask yourself if I deserve to be angry. |
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| hfelknor |
You may deserve to be angry.
But not at us.
And you have the right, when asked, to give your true opinion of the car.
And you have the right to be wrong too.
The 350z is considered a fine automobile by most experts and owners alike.
And In case you don't realize it and are not playing dumb, the first 50 times you hit the brakes determine how they work for the life of the components.
It is very probable that the rotors were warped after the possible 100 test drives, especially the early ones jamming the brakes, instead of seating the brakes.
I can warp the brakes on virtually any new car.
That's part of the many reasons there is a Break in period on a new car and part of the reason that Demos are heavily discounted.
Liquids whole problem may trace back to a dealer who sold a demo as a new car. And while Demos are technically new, having never been registered, they are usually sold as such, and discounted.
You had a problem, you are dealing with it as an adult.
You are doing what you should be doing.
You have been given respect here.
Liquidiq has a problem with his car.
He normally would have been given respect if he played by the rules and did as you are doing.
But he is going over the line.
He is going to put up a Website and pound on Nissan and the Murano.
He is going to try like hell to adversely affect my resale because that will hurt Nissan, and F---- me.
And he HAS admitted to abusing the car.
I have had no bone to pick with you..............Until now.
This forum, like all car forums serves partially to allow people to vent about their car problems and hopefully find some help. Even if that help IS to direct them to the arbiter in their state, etc.
But it does NOT exist so that the very, very few who pursue Lemon Laws can band together.
The car has been out for 1 full year +/
There have been in excess of 50,000 sold.
This forum has been here since 02.
AFAIK you two are the only ones pursuing the Lemon law.
That would make the percentage of Lemons something like
.00004%
Now what does that mean?
It means that I am sorry if you guys got a lemon. And I will advise or whatever I can do for you. I will run down TSBs, relate personal experiences, etc.
But it doesn't mean that you can use the forum as a soapbox to try and convince people that you and liquid are right and 49,998
owners are wrong/
IF you have bothered to read the rest of this board, you will find that my Murano and I have a love hate relationship and I have talked openly about moving on.
But I would NEVER try to convince others to do so.
And I have NO intention of making rattles and poor service into a "lemon" when I don't believe it myself.
So, you let Liquidiq do his own thing and you do your own thing and most here will support you in your quest to find some kind of justice.
But, band together with Liquidiq to further some agenda, and I for one will, after placing you on ignore, petition the moderators to ban you.
Now, I don't want that to happen. Censorship is NOT the way for us to go.
But on the other hand, nissanmurano.org was not established to be The Voice against Nissan.
Anything happening in your case BTW?
Homer |
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| Eric L. |
| Well stated, Homer. :29: |
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| Muracca |
Homer,
Well said.
When I started this thread, my intention was to find others that were having the same problems and to see if anyone has taken action. From the looks of it, there are others.
I'm not interested in fighting Nissan or bashing them, and I appoligize to this board if I have offended anyone.
I'm just frustrated.....VERY frustrated. I'm going through something I wouldn't wish on my worst enemy and I was mearly trying to see if I was the only one. I have no intention of starting a vendeta against Nissan......I'm just frustrated......venting helps ease the pain.
Respectfully,
Muracca |
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| rugiles |
| Well said Homer. ;) |
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| Doombringer |
| Nicely done, Homer. |
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| MARCO |
Yikes! I have been reading this forum for about two weeks and have gleaned much appreciated info ( IE Sat radio source, Door Rattle, Radar detector wiring...) I am sorry to say this thread has bummed me out.
Sure, cars in their first and second years have minor problems. These do sound more than minor but the vehement reactions are somewhat unexpected.
I have purchased the Murano to replace my Ford Explorer (110k miles) which I am handing down to my son. I purchased the Ford as a "program vehicle" with 4k miles on it. At the time I was nervous and also purchased an extended warranty. It has served me well but I did need that extended warranty. ( door locks, ball joints, transfer case, brakes )
I have also purchased Nissan's Ext. Warranty for the Murano. I just turned 1k miles and the only problem so far is the door/ window tapping noise.
I really hope these guys are in the minority.
I feel real bad about your troubles and wish you guys the best |
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| hfelknor |
So far only ONE Murano has been bought back under Floridas Lemon Law.
So don't buy
Vehicle Identification Number (VIN): JN8AZ08W33W202811
as a used car! :)
BTW 50 Ford Explorers have been bought back too.
Homer |
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| dalascby |
quote:
Originally posted by Muracca
Homer,
Well said.
When I started this thread, my intention was to find others that were having the same problems and to see if anyone has taken action. From the looks of it, there are others.
I'm not interested in fighting Nissan or bashing them, and I appoligize to this board if I have offended anyone.
I'm just frustrated.....VERY frustrated. I'm going through something I wouldn't wish on my worst enemy and I was mearly trying to see if I was the only one. I have no intention of starting a vendeta against Nissan......I'm just frustrated......venting helps ease the pain.
Respectfully,
Muracca
Muracca, don't feel bad, you have a right to be very angry and frustrated...I too am very frustrated and somewhat angry at this rattle situation. I too am "considering" attempting to enact the lemon law here in VA (very similar/almost identical to Fla.'s). Homer, although I agree with nearly everything that he says, has to consider that what may not be a lemon to him may be a lemon to someone else. I LOVE the Murano, however the constant rattles and ticks get on my nerves like some form of torture, not to mention how embarrassing they are (a brand new, expensive vehicle sounding like that!)
Furthermore, If I am unable to resell it at a fair price...or not all...because, although perfect in every other way, it sounds like a ten year old tin can.....well I consider that a candidate for being a lemon.
In fact, I have already contacted one of the attorneys that co-authored the VA lemon law and he thinks that I may have a case.....if I chose to go that route....I still havent' decided....my dealership has done everything to try to help me (applying every TSB they can find for this problem) and it does sound a lot better than it did before....so I'm still on the fence.
And as far as battling or having a vendetta against Nissan,....well as far as I'm concerned, this problem is prevalent enough to be considered a "known design flaw in workmanship"...and Nissan knows it!.....after all they have at least 3 TSBs out for this problem so they know whats going on! So, if you feel that your vehicle is a lemon then go for it...battle Nissan and battle them hard!! (NNA..not the dealership, they didn't build the car) However, battle them one-on-one, don't "try them in the press"... so to speak...by bashing Nissan and the Murano in public forums...because this MAY, as homer points out, affect the value
of Muranos for ALL MO owners if the general public starts to believe that all MOs are lemons.
My bottom line....I LOVE the Murano....I think it is one of best vehicles on the road...HOWEVER...I believe (IMHO) that the rattle issue can possibly have a significant effect on the value of the vehicle, therefore my personal opinion is that it is a candidate for the lemon law. So Muracca, if you want to try the lemon law...I say go for it...let us know how it goes...after all, worst case scenario....you have to keep your MO...that ain't bad! |
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| Snowride |
quote:
If the brakes can be worn out by being a demo on a dealers lot (usually driven by the sales manager.....who would have a vested interest in preserving the car) for 700 measly miles......well.....that's a problem!
I have always looked at a demo as being the car which a potential customer will try. On my first run with the Nissan salesman, he said "I want to show you how efficient the brakes are on this model, I will accelerate to 40mph and will stand on the brakes, are you ok with this" He did, and yes I was impressed but could'nt help but think about the poor guy who was eventually going to purchase this car. When I was behind the wheel at a different dealer the saleman said. "No need to take it easy, open her up and see what it's got, try the different tranny setting and give the tiptronic a whirl" It was also brought to my attention that the tiptronic is smart and will change gears automatically when it hits redline, gave it a shot. Both these cars were 04 models with a few hundred miles.
When purchasing my new 02 Acura, I returned to the dealership with my wife and asked to go for a test drive with her, he threw me the keys to the demo and said "have fun but be back within the hour." I could have done anything I wanted to this vehicle.
Bottom line is, personally I would not buy a demo because it has undeniably been abused and has gone through, god knows what. Cars are designed to go to limits for saftey reasons but when done on a regular basis, something is bound to get screwed up. Some of the abuse these cars go through in a few hundred miles , is something your own car will never see in a lifetime. |
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| Kris |
Snowride,
could not agree more.......I would never buy a demonstrator......you mentioned all the reason why.......... |
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| tigger |
Doombringer and Eric L.: You find me a Nissan engineer who wouldn't be smiling from ear to ear to see his baby power-braked and launched from 0-60 over and over or put into an evasive maneuver at highway speeds or have the brakes slammed on to avoid an accident at 70 MPH and watch it perform flawlessly again and again. Nissan, Porsche, BMW or whoever, does not charge what they charge or engineer what they put in their engines or suspensions so the cars can be driven at moped-like speeds or to break down should someone mis-cue and drop the tranny in D before he came to a complete stop. They are designed to be DRIVEN! I drive my MO as it's moniker implies: sportily. If I thought for a minute that this was a cream puff car designed for little old ladies who would ruin it by occasionally shifting from R to D over 2MPH I can guarantee I never would have bought it.
And frankly all the posts implying that this vehicle is not sporty or for the performance minded missed the point. Or did you not go to Nissan's site before buying? It's a car-chassis from a sports-sedan with the same engine from another sports sedan and the company's flagship sports car. It has the benefit of SUV space, clearance and traction options with the performance and handling of a sports sedan...read: crossover. Performance and adventure are everywhere on Nissan's site.
To repeat myself from other posts: to imply that a $6000 transmission specifically engineered to handle the increased horsepower available in this engine(long a short-coming of CVT's) and costing more than a 'vintage' car built on 20+ year old technology cannot handle a little 'abuse' which is in reality everyday driving is ridiculous. Putting the car in D from reverse while moving is overcome by the nature of the drives function: friction. It's not abuse, it's expected. Do you really think Nissan would get away with a piece of machinery that cannot take up some slack by 'abnormal' driving? Would you expect the wheels to fall off while swerving to avoid a child running into the street? A fallen tree in a roadway? The brakes failing because you needed to slam them on when leaving the dealer lot with your new car? Why can't I down shift it and use 'engine braking' as Nissan calls it? They TELL you you can do that. I constantly find people who have NEVER put their car in anything other than D. What the heck do you think they put the other gear ranges in for? The cars have the mechanical equivalent of clutches in them and can tolerate the same manner of driving as manuals when properly used, ie. shifting, up and down. You think Porsche mates a Tiptronic to a motor over 300hp and doesn't expect you to use the gas pedal?
Granted you shouldn't drop it in 1 or L at 80MPH but I don't think liquidiq was doing that. What was the other post where the guy said he never took the tranny out of gear in a manual but held the clutch in always and said he couldn't understand why anyone would put an automatic in neutral while sitting at a light. Hullo...holding the clutch down is NOT GOOD. It wears the throwout bearings and IS NOT proper use of the clutch, ask any mechanic. Not to mention the danger of slipping a foot off the clutch and having it lurch forward. Putting an auto in N or park at a light so you can keep the vehicle from moving should your foot come off the brake is NORMAL. In fact you must put the tranny in a MO in park so you can adjust your seat or pedals. Would you expect that the transmission fail because you do this but hit the gas early? Or would you expect that because you made four quick stops before the car had 3000 miles on it that the rotors would warp and make the car unsafe?
If that was the case I wouldn't buy a car until the dealer put on 3000 miles of use by letting an 80-year old drive it around the parking lot. Sorry that's sarcasm but my point is that these are not Chinese-made $30 R/C cars. It's $35,000 of high end electronics and mechanical hardware and if someone didn't design it to last, shame on me for buying it... I mean is it or isn't designed to last beyond the 100k Nissan claims is your first tune up interval?
The lemon laws are by no means easy to navigate nor is it easy prevail against the industry. Against all the odds, even one vehicle turned in is one too many in my opinion however. You would be hard pressed to discover all the people who have issues unless you subpoenaed every dealership service department and state agency and Nissan themselves...
Short of driving this car as a stunt vehicle in a movie or towing 15k lbs or at 100MPH in L(ow) I think this vehicle better handle everyday driving along with the occasional panic-stop, swerve, and big bump and do it in the style(quietly) of a $35k car and do it for the 100k+ miles it's designed for. I bought my Saab sedans because they took stock production cars and drove them for over 62,000 miles at speeds averaging over 132MPH with no stops except for tires, oil changes, and gas. Would you do that normally? No, but would you feel better knowing the model car you were buying could be pushed to those limits and still keep going? I certainly did, and bought three, two of which I put over 200K on personally. Don't tell me that an engineer didn't think he could design that in, and don't tell me he wasn't smiling like a lotto winner when that last car pulled in still purring.
We should expect more for our money when we spend what we do for the technological advances, not less. If not I'm going back to classic cars.
Muracca can point out all the MO's shortcomings all he wants and he can do it publicly! Why not? What other incentive would Nissan have for fixing the issues and improving quality? You think American cars would be what they are today unless people like my parents had bought an import as a second car because the quality was better? The American automakers wised up and now compete with and often beat the foreign automakers at their own game.
"Hush up and don't hurt the resale value for other MO owners" Are you a lemming or what? I have a cliff-side property to show you. Go ahead and protect your investment and let the next 50,000 owners get screwed, yeah, that'll work, we'll all be on the equivalent of the Titanic together. I point out what I like about the vehicle and feel free to tell the problems too then let them decide when they test drive it. Homer says he does the same but would 'never' talk anyone out of buying one. What does putting up negatives(in any context) do? Convince them to buy?
Homer; you mention banning Muracca or liquidiq because they might affect your resale value and that this site does not exist(even in this Lemon Law thread) so that the few with Lemon Law cases can 'band together'. Wow, that's poor. You should get off your soapbox and quit trying to speak for me as one of the other 49,998 in saying I can't have the same frame of mind as someone with a common denominator, a problem vehicle, and discuss it somewhere designed for what? Discussion.
Feel free to ban me however as I disagree with you and should my MO not pass muster with the issues the dealer has before him regarding braking, transmission, and suspension, I'll 'band together' with others pursuing Lemon Law cases...here or elsewhere...and share my experiences with them hopefully in helping them get out from under the vehicle whether they be the 'very few' or the 'many more' you cannot possibly know about...
Merry Christmas to the rest of you and good luck to Muracca, liquidiq, and others in resolving their issues with Nissan. |
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| Muracca |
The more I think about it, the less I care if I offended someone with my 100% true account of my experience with my murano. I appreciate this forum, and I think most of you agree that it wouldn't be very useful if it was all "wine & Roses".....you've got to take the good AND the bad together. Otherwise, this might as well be a Nissan sponsored board.
You can't tell me that only "ONE" murano has had problems that qualify for the "LEMON" status. If so, why are there 1,147 views of this thread? I think there are a lot of fellow "unhappy" murano owners out there....and this forum helps bring them together.
I care about the resale value of MY murano.....not anyone elses. Guess what? I have no resale value on my murano.....I took it to an Acura dealer to trade it in on a new Acura MDX and the salesman came back with, "I'm sorry, I can't make you an offer on your trade......it seems to have some major problems with rattles and the braking system". YES....that really did happen!
I guess you might have the ability to ban me from this board because of my un-lucky position, but if you do.....yu should be ashamed of yourself!
Liquidiq won his battle with his lemon....my battle has finally started. Very soon, I will be able to share my experiences and I think you'll find that it will help a lot of people.
This car was the most expensive car I've ever purchased, and it has been the most HORRIBLE experience ever. Will I share my experience and opinion....HELL YES!!!!
I mean do disrepect to any of the members on this board, but this is what this board is for.....sharing experiences. |
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| Eric L. |
Muracca - the brake problem, if it is that noticeable is definitely grounds for the lemon law if it cannot be resolved in the time specified under your state's lemon law. Did your dealership note the brake problem and try to repair it? Did you compare the feel of your brakes to another Murano on the lot? A substantial difference would call for a warranty repair.
It is unfortunate that the Murano rattles - no one will contest that. My Murano rattles, and yes its annoying. But its not so annoying that I would want to get rid of the car. I have taken it to dealer for that issue, and yes, I agree that most Nissan dealerships are incompetent, since they seem to never find the problem, unless you ride in the car with them and specifically point it out (and even with that, they often fail to resolve the issue). The inability for the dealership to repair a common non safety related problem with the vehicle, I think, would be a stretch for the lemon law.
The purpose of my dealer visit was to get the steering bolt TSB performed and a correction to the wheel alignment. That was done to my request, as its easy to see that the steering wheel is not centered. However, with the car rattling like your teeth on a cold day, the tech wrote "unable to duplicate problem." I was disappointed, but not surprised. Again, the rattles are annoying, but definitely not tantamount to a buyback. |
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| Smittyjf |
Since I have been reading alot of problems lately, I'm gonn tell my story of a poor quality control issue on both Nissan and the dealership.
I purchased my Murano off the showroom floor on a Wednesday afternoon about 2 months ago. That's when all my troubles started.
The SUV was driven from Virginia (397 miles on the OD) Probabally on a dealer trade.
This is where I find the quality control issue.
Both Rotors were warped (either from the facotry or from the person driving it back)
Here is the first days I owned the vehicle.
I got up for work the next day after I purchased it and the battery was dead (Probabally form sitting on the showroom floor and opening the doors and playing the radio), Ok I can understand and accept that. I jumped started and drove in to work (25 highway miles each way).
After going down the road, I felt a pull to the left a little at lower speeds and a shimmy in the steering wheel during braking.
I got on the highway and got up to 55mph, There was a bad vibration in the steering wheel, the SUV pulled badly to the left and The steering wheel shimmied 3 inches either way when you applied the brakes.
I took it in that day and they Said my rotors needed to be replaced, they reballanced my wheels and realighned the front end.
To make a long story short, it still pulled to the left when I picked it up.
Two weeks later it went in for the rotors and they realighned it again.
I picked it up and everything but the pulling to the left was fixed.
I was busy for the next few weeks , but I called for another alighnment and they got me in last wednesday.
By this time, I have had enough of driving this vehicle and the constant pulling off the road.
I pick it up for the third time and they say again "It drives Straight as an arrow"
I took it up the highway for a test ride and it drove straight!, Until I step on the gas.
WOW, I figured out why it drove straight when they tested it, they were coasting when they let go of the wheel.
I drove back to the dealership and told the Service Mgr and he says "Oh yea, That's Torque Steer" "The Altima almost makes a 90 degree turn when you do that". I told him that's not acceptable and torque steer dosen't react like that.
Well nothing he could do for that, He says. Now i'm pi**ed.
I walked out through the showroom and saw my Sales Person, She asked how everything was going (not knowing of my problems). I asked her if I could satisfy my curiosity and take another Murano for a ride. No problem, she said and we got in the same model and went up the highway. What do you know, that one drove straight until you stepped on the gas, but it pulled to the RIGHT!
So I go home ready to pursue Pennslyvania Lemon law and I start thinking about swapping the front tires.
So I swapped the front tires and Walla!, it pulls opposite to the RIGHT.
Now i'm getting more mad because they should have tried something more the 3rd time it was in than just checking the alighnment.
Well it gets better. I now swap the front to the rear and it dosent pull at all now. So I guess they need to train their Service Managers better to try new things if the problem still exists after 3 trips.
I called the next day and told them of my experiment and that it worked and I wanted 2 new tires to fix it. He told me to drive it for a few weeks and they should wear in right.
Absoloutly NOT I told him and then they said they could only replace both if they were both bad.
I didn't think I was being unreasonable seeing all the trouble I went through with a NEW 35,000 vehicle.
I think I'm gonna have a sit down with the General Manager after the holidays and sort this out.
Good thing I held back on filling out my Survey!
Smitty |
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| Muracca |
Eric,
C'mon....you can't honestly tell me that it's acceptable for a brand new $30K + car to rattle like a baby's toy!
The dealer told me the brakes are "normal". I had a friend drive my car to see if it was "just me". After he asked what the deal was with all the rattles, he expressed his concern about the brakes. I believe his words were, "damn, this thing has pretty sh**ty brakes!"
Take a look at the long list of issues I have with my lemon.
Anything that effects the resonable resale value of the vehicle applies to the lemon law. Especially when it has been allegedly fixed 3 times along with a whole slew of other issues ....21 FULL Days in the service bay (not visits....full "dude, where's my car?" days in the shop).
Ask yourself this question: If you went to test drive a new or used murano and it rattled like a baby's toy held by a hyperactive child.....WOULD YOU BUY THAT CAR? I'm guessing the answer would be "NO".
There will be much more to report soon.....once it's all over...I will share the details. |
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| jpburk |
Geez....such anger, and so close to Christmas! Bah humbug! :rolleyes:
I think it's safe to say that few, if any, people on this forum doubt that SOME Muranos have had some serious problems. What I don't appreciate is when those who have had problems generalize their experiences to ALL Muranos. Liquidiq has done just that, especially with his very inappropriate comments on Epinions. Had he simply expressed his experience, no one could take issue with him. Since he claims that ALL MURANOS are defective just because his seems to be, I now take whatever he has to say with a grain of salt. Quite frankly, if I were Nissan, I'd be demanding a retraction of the Epinions posting and a removal of his website. Everyone has the right to express his/her opinion. No one has the right to slander a person or a product.
The internet...and message boards like this one...are ripe for overstatements, unsubstantiated claims, and incredible leaps of logic. Just look a couple of posts back. Muracca claims that the fact that there have been 1147 view of this thread means that "there are a lot of fellow 'unhappy' murano owners out there." What a crock! The only thing that the number of views means is that a specific number of people have read the message....nothing more. By that (il)logic, you could claim that 2429 people have now installed satellite radio in their Muranos because 2429 people have viewed the satellite installation thread.
Should folks be banned because they're unhappy with their Muranos and want to tell others about their experience? Absolutely not! People posting about their experiences, both good and bad, help everyone. But we have to exercise responsibility when we post. Otherwise, this forum will stop being helpful, and that would be a real shame.
Jeff |
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| Muracca |
Jeff,
I'm not angry at anyone on this board. I'm just trying to convey my experience with my particular murano. I have not slander against anyone on this board or Nissan.....I sincerly hope you don't think I have.
My point about the views on this thread are not that 1,147 muranos are having problems. It just seems stange that a lot of people are looking at this thread....nothing more.
This thread was about using the lemon law....and sharing the experience. It's turned into a "he said....she said" bicker fest. This was NOT my intention when I started the thread.
Since this thread has been active, I have received several private e-mail messages from others that are asking me for advice for their situation. |
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| Eric L. |
Muracca - I agree that it is not acceptable for a car to rattle badly, but I also agree that rattles should not be grounds for the lemon law. That was all I was saying. I do sympathize with your issues though, since I do believe the rattles, vibration issue is a very common one.
Smittyjf - good job trying to diagnose your own problem, such as swapping the wheels. You should bring this up with the Nissan dealer and if they fail to fix the problem, call the 800 number on the back of your owners manual and ask to speak with a Nissan regional rep. I think your issue has more to do with an incompetent dealership service staff unwilling to accept the low rate of payment Nissan gives them for warranty repairs than it does a persistent issue with the vehicle itself. It would appear that replacing your wheels or tires might fix the problem. |
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| jpburk |
quote:
Originally posted by Muracca
I'm not angry at anyone on this board. I'm just trying to convey my experience with my particular murano. I have not slander against anyone on this board or Nissan.....I sincerly hope you don't think I have.
I didn't think you were angry at anyone on this board, Muracca, and my comments about slander were specifically regarding Liquidiq's website and comments on Epinions, not about anything you have written. I only mentioned your comment about the number of views for this thread because I thought you were making a conclusion that really wasn't logical. The number of views, in and of itself, indicates at best interest in a topic. That interest could be because others are having the same problems or are thinking about invoking the Lemon Law in their state ..... OR ...... it could be that people are curious about the topic even though they haven't had any problems ..... OR ..... it could be that some people just read every new message just because it's a new message, regardless of whether they're personally interested in the topic or not. I'm in the latter two categories. I haven't had any significant problems with my Murano, but I'm interested in what problems others are running into, and I read every new post whether I'm personally interested in the topic or not. So, I guess I don't see it as strange, necessarily, that there are so many views of this thread, and I don't think there's much, if any, correlation between number of views and problems with the Murano. Just my take on things........
Jeff |
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| GMTURBO43 |
I just read this post today for the first time because I was wondering how many things could be wrong that a post had to go on for 3 pages.
I love my Nissan.
I love my dealership. |
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| dalascby |
quote:
Originally posted by Eric L.
Muracca - I agree that it is not acceptable for a car to rattle badly, but I also agree that rattles should not be grounds for the lemon law.
Wrong...(IMHO)....Rattles can affect the value of the vehicle...which clearly makes it grounds for the lemon law ("anything" that affects the safety, performance or "value" of the vehicle is grounds for invoking the lemon law.) Again, one of the attorneys here in VA. that co-authored the VA lemon law agrees that the rattles may make for a good case. |
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| Eric L. |
quote:
Originally posted by dalascby
Wrong...(IMHO)....Rattles can affect the value of the vehicle...which clearly makes it grounds for the lemon law ("anything" that affects the safety, performance or "value" of the vehicle is grounds for invoking the lemon law.) Again, one of the attorneys here in VA. that co-authored the VA lemon law agrees that the rattles may make for a good case.
A rattle that the dealership acknowledges exists but refuses to fix is grounds for legal action. However, Nissan has numerous TSBs out for rattles, and it is clear from the posts above that the dealer is making an effort to repair the problem. In such a case, unless the car is in the shop for a whole month to fix one rattle, I do not think it should be repurchased under the lemon law. Before consulting the lemon law, I had suggested contacting a Factory Regional Rep through the 800 Nissan number.
This forum is not a place to generalize about how the Murano is defective. It is a place to write about specific problems, and to seek advice about how to fix those problems. For example, Esemes posted some great pictures about his ideas on the rattling doors/windows. That is what this forum is for. I do not see how complaining to other Murano drivers about the lemon law is going to fix a persistent rattle. That is just my opinion on this matter. |
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| dalascby |
quote:
Originally posted by Eric L.
A rattle that the dealership acknowledges exists but refuses to fix is grounds for legal action. However, Nissan has numerous TSBs out for rattles, and it is clear from the posts above that the dealer is making an effort to repair the problem. In such a case, unless the car is in the shop for a whole month to fix one rattle, I do not think it should be repurchased under the lemon law. Before consulting the lemon law, I had suggested contacting a Factory Regional Rep through the 800 Nissan number.
This forum is not a place to generalize about how the Murano is defective. It is a place to write about specific problems, and to seek advice about how to fix those problems. For example, Esemes posted some great pictures about his ideas on the rattling doors/windows. That is what this forum is for. I do not see how complaining to other Murano drivers about the lemon law is going to fix a persistent rattle. That is just my opinion on this matter.
Are you suggesting that legitimate questions about the application of the lemon law with respect to the Murano's problems is somehow off limits here??? ....surely thats not what you are saying....is it???? |
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| Muracca |
[QUOTE]Originally posted by Eric L.
[B]
A rattle that the dealership acknowledges exists but refuses to fix is grounds for legal action. However, Nissan has numerous TSBs out for rattles, and it is clear from the posts above that the dealer is making an effort to repair the problem. In such a case, unless the car is in the shop for a whole month to fix one rattle, I do not think it should be repurchased under the lemon law. Before consulting the lemon law, I had suggested contacting a Factory Regional Rep through the 800 Nissan number.
The dealership has acknowledged the rattle(S), and has attempted to fix them more than 3 times for a total of 21 full days in the service bay. But, the rattles are only ONE of the many problems I am having (see my original postings).
I have been in contact with Nissan (both in written form and on the phone) for more than 3 months now regarding the long list of problems that my car has. A factory rep is coming to look at it, and it will be resolved soon. Then, I will oficially remove myself from the board....because I will no longer own a murano.
As I mentioned all along....I hope NONE of you have to go through what I have been going through. I started this thread to see if anyone had any advice.....not to fight about what is good and bad about the murano. I just wanted to share my experience....it helps me cope. If this can all be of use to someone else if they should have the same problems....then it's all good.
Remember, I've had 5 Nissan vehicles.....and I've absolutely LOVED 4 of them....it's the 5th one I have a problem with. |
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| Eric L. |
quote:
Originally posted by dalascby
Are you suggesting that legitimate questions about the application of the lemon law with respect to the Murano's problems is somehow off limits here??? ....surely thats not what you are saying....is it????
What I am saying is that complaining about the lemon law isn't going to make the dealer repurchase your vehicle. Its ok to post a report about your problems and then go thru whatever legal avenue you wish to take to resolve the problem (whether it be a visit to dealer, a call to Nissan NA, or getting the lemon law into action). That is what I am saying. I am merely trying to suggest a plan of action which will get results. Please don't twist my words into something that implies an attack or vindicitiveness on my part.
Muracca - I hope the Nissan rep resolves your issue and all goes well. I do agree that the dealership may have performed the repairs incompetently and that may be the source of your frustrations. Good luck whichever route you take. |
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| Timothy22 |
| Hi - I'm new to this board - I bought a new 2004 Murano - in Nov. 2003 - at first we loved it then "it" happened. We were driving along at 65mph when it seems to me to "come out of gear" We went from 65 to 20 to 0 in a matter of seconds. 6 times this has happened - each time dealer says they can't fix until they capture more computer codes when this happens. They did replace the transmission Control Module but it happened again. This is a very dangerous siutation and we are afraid to drive the car! We are considering lemon law - we a life long nissan owners but this is crazy! I notice Liquidiq you mentioned about a report of a Murano slipping out of gear and was in for repairs for 30 days or something then lemon law - can you tell me more? Nissan has no idea they say what is wrong - today they are checking the power to the ABS and the power to the transmission and also some "grounding" things. I don't believe this will help. I don't know what the problem is and we are not sure what to do. I think I bought an expensive lemon! Any suggestions? Timothy22. |
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| Muracca |
I would suggest you do a Google search for "(Your State) Lemon Law". Read every bit of the law and get ready to fight.
You can spend the next three months trying to get your dealershjip to fix it, or you can start the whole process now. Follow it to the letter.....and don't give up. |
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| XOC |
| Muracca, I am interested in hearing how your case is resolved. I still love my MO, but it is interesting to hear how the law is applied. Good luck to you and to Timothy22. |
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| Aeroflyte |
I filed my lawsuit today. I bought my Murano in April 2003 off of the showroom floor. It had 53 miles on the OD. I was trading in my Pathfinder which had 153K miles on it which I had bought at this same dealership.
After 2500 miles the cable that interlocks the fuel door failed and I was unable to re-fuel the car until the dealer got the cable replaced.
At about 8500 miles the front brake rotors warped and were machined under warranty. This occurred again at 18K miles and at 24K miles. Three times total. no explanation. My PF had the same rotors on it for 150K miles. 80% of my driving is highway.
Finally the CVT is making a growling noise under load and is most pronounce accellerating from a stop. I have been told that this is to be "expected" and will not be repaired under warranty. Completely unacceptable for a car that costs $37K.
Should have bought a BMW.
In any event, I would be very interested to know if anyone else has a growling drive train noise. It was definitely not there new.
For the what it's worth department, I don't beat the car, maintain it properly and am not posting to upset anyone. I am truly in need of information that will help me in my lemon law lawsuit.
e-mail me at aeroflyte@yahoo.com.
Happy New Year
John |
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| bob1 |
You have more problems with this car than the rest of the chat group combined! A rattle (one) here or there or a bulb that failed to work is a minor inconvenience that most new owners may have to deal with. Your car is suspect in my book, a real lemon that maybe somehow was sold and returned due to all this stuff. Oh, I forgot that would be illegal to resell it to someone but they scammed you somehow.
There is no way 700 miles add up.
Where did you buy this reject. I feel really bad for you.
Maybe you need a lawyer?
Bob. |
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| Timothy22 |
Hi all - just wanted to update my murano problem. After 5 days in for service - they concluded the problem was a bad "ground wire" - $4 part if you can believe it! They drove the car for a couple of days with no problems so we picked it up today. Let's just hope that's all it was - time will soon tell us if we have finally solved this problem!
Can't believe such a small part could cause so many (dangerous) problems! Timothy22 |
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| liquidiq |
i came back to this post to update you on my situation and noticed a few comments.
first of all, the vehicle was new. regardless of the 700 miles on it, it was represented as a new vehicle, untitled, and therefore is eligible under new car lemon law legislation. secondly, i don't believe any of the issues are related to the 700 "mystery miles". plenty of people post similar problems on the fresh alloy forums, and ones i've never had. many complain of the poor quality and utter lack of customer service.
next, the rotors were warped by nissan technicians. i had no problems until i took it in to have the alternator replaced and the tires checked out for vibration (3 of 4 were out of balance). as with most techs, they do fast and sloppy work, and used air tools to tighten the lug nuts. this resulted in improper torqueing of the lugs and warped the rotors. they disagree, saying the rotors are too meaty to be affected. read the manual, you use a torque wrench in a star pattern and don't tighten each one to the final torque but in stages.
regarding the alternator issue, if this has happened before, they should have learned by now. apparently not. i understand mistakes happen and bad parts get made but it just added to the debacle of my murano.
as far as changing gears from revers to forward or vice versa, this was done at very low speeds, like 2 mph. fast would be 5 mph. i'm not an idiot. the cvt's crapping out don't need my help, they do it on their own.
my murano pulled to the right. the techs said it was "the crown of the road". that was a load of crap. it was in the shop for that and other things constantly. their refusal to acknowledge the problem and attempt to repair it cost them $34,000 - my lemon law suit was successful, and nissan is cutting me a check this week.
my nissan murano was the most expensive and yet poorest quality vehicle i have yet owned. i lived in hell for 6 months and fought nissan and my local dealership (ferman nissan in tampa, fl) trying to get issues resolved with little success. i post to these boards to warn others and inform. i know some of you feel very strongly about your vehicles and wish to lash out at someone being vocal about problems with the same vehicle, and try to find fault elsewhere other than the vehicle. i am not quick to judge nor ignorant about automobiles. i do not abuse them. the problems i have and describe are real, and to my credit i identified these problems and was able to duplicate them for my lemon law case, where nissan technicians could not.
for those of you who have muranos and love them, good for you. i am not one of those people. i had a horrible experience with ferman dealerships and nissan vehicles, and nissan/infiniti and ferman have lost a customer for life. and forums like these are just the place to tell other people about those experiences.
so in summary, yes, i took advantage of the lemon law and my nissan murano is being repurchased.
good luck all, i have a new (used) honda s2000 for almost half what i paid for the murano. |
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| Muracca |
My Murano is being repurchased also by Nissan. My nightmare is over!
Goodbye board....and good luck to the rest of you. |
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| gremlin |
Hello,
I am in the process myself.....my issues are "door locks" the car locks itself when and where it wants, running or not, keys in or keys out! I have had it in the shop 7 times now and have to open a claim with nissan N.A. just to give me alternate transportation! It still is not fixed and they claimed to have brought out the head engineers and have determined that I yes I am unknowingly locking the doors upon exiting the car. Mind you I am not the only driver and I have had AAA come 3 times to gas stations to get my car open! I have contacted the BBB and they basically have told I do not have a case! Reason being, the dealership puts on their paperwork "customer claims" and will not acknowledge the problems exist. therefor it will be difficult to go through them. I have hired a lawyer to see if he can help me out of the 3 year lease. I have had the car for 6 months and have to go in every 400 miles because my service engine light comes on and once again tell me it is me not tightening down the gas cap. I am extremely dissapointed in Nissan and will never purchase another!
Good Luck! |
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| milgrad |
| I love my MO to death, but can't stand the damn window rattle...I also have a rattle under the glove box....My MO has been in the shop 9 times and is going in next week for the 10th time....I had my attorney send paper work with Nissan North America to see if they will buy it back....I am not sure how that will go...The dealer has been very nice every time I take it in and are giving me a rental car each time. It is just a huge inconvenience to take it in time after time....Nissan Consumer Affairs is stating the best they can do for me is $300.00 worth of service credits...That is nice, but not nearly enough for the amount of times I have had to take it in. It has been out of service for 16 days.... |
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| zoo_b |
Well after reading this whole thread, I feel really sorry for all of you that have bought troublesome MOs.
However, there has got to be many relaible MOs out there. It is unfortunate that it's happening with your MO but I think it happens with all cars, and your troublesome MOs are just a small percentage. My MO is going fine at 1000kms on the odometer, without rattles...and I am keeping my fingers crossed.
And just in case anything happens to our Canadian MOs, what recourse do we have, as there's no lemon law here in Canada? |
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| Tyler_Canada |
| They're called warranty enforcement laws, or something like that. |
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| Boobaba |
The one thing I learned in life is that there is no perfect car. Nothing is perfect. I agree with both tigger and homer on some issues.
Homer, I agree with your concerns about a few unhappy Mo owners going on a "bashing" spree on public forums thereby negating any real resale value for the Murano. Tigger, yes these are not cheap cars that couldn't handle the rigorousness of less say a few aggressive drivers. I paid 30k-plus for this vehicle and I shouldn't expect it to fall apart on me the minute I accidently drop it in gear from neutral or warp the rotors because some fool was too busy yacking away on his cell phone and missed the stop sign. The point is, all cars have some form of problems (ALL CARS) new or as they get old and build up wear and tear. Just look at our sister forums, the hondapilot/acuramdx.org and you'll see countless gripes about electrical, mechanical or ergonomic issues. For the ones that have had problems with there Mo's, do what you can to rectify it. If it means giving up the car, so be it!
Giving up the car is a not an issue with everyone who owns the Murano. this forum is self evident that we are willing to put up with rattles and poor windshield washers, but giving up the car?? Out of the question for many others.......many others. I second that motion. I also 2nd the motion NOT to silence those who feel that they have no choice but to find another car and voice there experience and opinion. This forum is for everyone to read, absorb and share information. For those who are looking to buy a Mo, read the good AND the bad. For the purpose of making an EDUCATED decision this forum must be tolerant for those whose opinions and views that may differ from the rest. For those looking to purchase this car, remember that the majority rules and you'll find alot more happy Mo owners than unhappy ones. There IS no perfect car,
but the bottom line is you have to be satisfied and happy with any vehicle one buys. I particularly love this fine work of engineering that Nissan put together. Could Nissan have done somethings on the Mo better, absolutely. Could Dealers and mechanics learn to listen, fix problems and treat the customers with alot more courtesy and professionalism, absolutely. But I'm content, satisfied and very happy with this unique automobile and the dealer who help make my experience a good one. I know the smile on my face when driving this car might be someone else's grimace but again, I'm satisfied with the fact that I made a very good buy. :2:
'04 SL AWD ONYX-BLACK/CHARCOAL LEATHER INTERIOR
PREMIUM/TOURING PACKAGE
MAGNA BRA, STAINLESS STEEL NERF BARS |
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| Kris |
Boobaba
very good post. I second your opinion.
Let's keep this board on a professional level! |
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| bob1 |
Agree with Kris. Boobaba a very fine post.
Maybe one day we will start a Poll on how well you like your MO.
I waited about 1000 miles before submitting an owner review at Edmunds. It still has not been added to their list but it's a great place to see how the general populace is rating the MO or any other auto. Last look, 470 reviews for the 03-MO at a rating 9.2 and 82 reviews for the 04-MO at a 9.3 rating. That tells me the MAJORITY are happy with their purchase.
Some numbers from Edmunds.
2004-Murano/ Reviews 82 rating 9.3
2004 Highlander/Reviews 61 rating 9.2
2004 Explorer/ Reviews 90 rating 8.8
2004 Jeep G-Cherke/Rvws 157 rtg 8.7
2004 Lexus GX 470 /Rvws 32 rtg 9.0
I did not seek out any cars to make any others look better or worse. The above selection after the Murano were random cars that were somewhat in the same category.
When the perfect car is invented I guess we will see a 10.0 score.
Bob1 |
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