| nina17 |
Has anyone had this problem?: every 4-5 times when I turn on the car (I have a 2005), the "I Agree" screen does not come on and I cannot use the navigation. It goes directly to the "Trip" screen. I have to turn off the car and turn it back on again just so I can use my navigation.
Please help. Even my Nissan Dealer don't want to help me, they're useless!
Thanks a bunch!
Nina. |
|
|
| Lightninrod |
Sorry but I can't help you Nina but this will 'bump' your post back to the top.
Dan |
|
|
| DMordarski |
| maybe a update purchase of the software and DVD. Perhaps the nav disc you have is scratched. |
|
|
| nina17 |
| I did ask my Dealer about the software and they assured me that it wasn't the problem... too bad... that would have been easy... |
|
|
| njjoe |
nina17-
Is this a new problem or have you had this since the MO was new?
Are you still covered by the Basic Warranty? If so, I would make sure this problem has been thoroughly documented by the dealer.
I would be worried that one day the NAV may not reset when you restart your MO.
-njjoe |
|
|
| nina17 |
| I had this problem for about 1-1.5 years. I started going to my dealer about it about 6-8 months ago. It's all documented but I believe that they don't really care. I have less than 2K miles until the end of my lease and I think they are trying to stiff me. |
|
|
| njjoe |
quote:
Originally posted by nina17
I have less than 2K miles until the end of my lease and I think they are trying to stiff me.
That is not surprising for two reasons - 1) Nissan is not known for their customer support, and 2) the NAV system is a third-party product not designed nor maintained by Nissan.
Your dealer knows they can just keep putting you off and the problem (the NAV and you) will disappear in two months.
Customer service at it's best!!:21:
Try calling:
Nissan Consumer Affairs
P.O. Box 685003
Franklin TN 37068-5003
(800) NISSAN-1 (or 800-647-7261)
Give them an earful.
-njjoe |
|
|
| rtking |
quote:
Originally posted by nina17
I had this problem for about 1-1.5 years. I started going to my dealer about it about 6-8 months ago. It's all documented but I believe that they don't really care. I have less than 2K miles until the end of my lease and I think they are trying to stiff me.
Nina, go see Peter Gohil at Douglas Nissan in Huntington Beach. He's been excellent IMO, and he's the only person I bring my Murano to for service. Give him a call and see if he can help you out. |
|
|
| nina17 |
Follow up to njjoe's idea:
I called the number you gave me. They told me that I need to take the car in to a dealer and read off a fail code. Nothing new here. I tried to do this with one dealer and they couldn't see the fail code on the computer. I have to go to another dealer to try to get them to read the fail code AGAIN!
Basically, Nissan Affairs was quite useless, thanks for the help, though... but at least I have my own documented file with Nissan itself. That's a good thing!
I was actually planning on buying this car when the lease was up but now I can't... too bad.
BTW, I have a correction on my previous post: my lease is over next February, but the warranty is over in 2 months. |
|
|
| nina17 |
Hey, all.
The dealer decided to finally (try) and fix my navigation issue.
They replaced the Navigation Control Unit and said that if that doesn't work (so far it has, but it's only been 1 day), they will do one more thing. They will replace the screen itself, but they think that this will work.
I really hope it does!
In order for this to happen, I had to get really mad at my service guy, which sucked... but sometimes you need brute force to get the ball rolling, right? :-) |
|
|
| zebelkhan |
quote:
Originally posted by nina17
In order for this to happen, I had to get really mad at my service guy, which sucked... but sometimes you need brute force to get the ball rolling, right?
Good for you! |
|
|
|
