| UncaDanno |
I ordered the OEM Sirius tuner, prewire harness, and antenna from Grubbs on 12/21. I did this after talking to John to be sure that I could get 2nd day shipping. I was wanting to install the tuner while visiting my stepson in FL.
As of Christmas Eve, still no notice that it had shipped or tracking number. Calls to Grubbs got me John's voice mail. Sort of expected this since it was Christmas Eve. So I thought I'd wait til Monday to recheck.
So today's Monday. Still no shipping notice. Called Grubbs. The first person said it should have shipped last week. He'd check and get right back with me. Two hours later I called back. The gentleman I spone to said it should have already shipped and that Grubbs was in transition from UPS to DHL. He said he'd call me by noon.
At 2:30, still no word. So I called back. The gentleman I spoke to apologized for the confusion, stating again that the tuner should have shipped last week. I reminded him that I paid $32 extra in order to get the tuner in Florida Christmas Eve or today.
I told him it was looking like I'd have to change the shipping address or cancel the order since we're leaving to go back home later this week. He asked me if getting the tuner here Wednesday would work. I told him that Wednesday would be the latest acceptable and he assured me the package would be here (FL) Wednesday.
Well, I just got the shipping notice from DHL. Expected delivery is Thursday. So. of course, it's too late to cancel the order or change the shipping address. So I get to go back home Siriusless, pay some more to have it re-shipped, and wait until sometime next week to install the tuner myself.
Disappointing.... |
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| GripperDon |
| My opinion of shippers is: UPS , FedEx and no body else, DHL is terrible. Every time I used them it was: Damn, Hell and Lousy |
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| hfelknor |
I would just "repackage" your post about Grubbs and send it to Bill McKenzie.
He is the senior manager that reports to Eric Grubbs, President of Grubbs Nissan.
His email is
bmckenzie@grubbsauto.com
This sounds like a classic case of a bunch of monkeys trying to make love to a football. And DHL gets the knock? Hmmmnnnnn.
Homer |
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| GripperDon |
| Homer you have no Idea the Hell that DHL has caused me in my lifetime. I would NEVER pass on an opportunity to take those son@#$%^&*( down a peg. I mean I hate them!!!!!!!!!!:3: :3: :3: :3: and my hate list is so small as to not exist. |
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| gstyve01 |
| Check out this story on DHL....sure looks like an inside job to me! DHL Article |
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| UncaDanno |
I don't know where anybody got the idea I was knocking DHL.
Not my choice to go with DHL. That was Grubbs' choice.
On top of that, I don't think it was the carrier that waited the extra days to ship the order. The Grubbs site says that shipments go out in 24-48 hours. That's one to two business days. This took four business days to ship. Grubbs gave no explanation other than "It should have gone out before now."
My disappointment lies in trying to ensure that the package would be delivered Christmas Eve or today by ordering when I did and paying $32 extra for 2nd day air.
It doesn't even get shipped until the day that I needed it.
On top of that, it gets shipped GROUND. |
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| hfelknor |
Danno, nobody got the idea that you were knocking DHL.
But Grip sure was. Or hadn't you noticed?
If you don't appreciate my help, just tell me to stuff it and I will try not to get involved next time. I just thought you might be interested in who to really complain to to get the most leverage.
You are obviously not interested in my proffered help and that is fine.
Homer |
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| GripperDon |
| Hey Homer I always like your help. I guess I didn't hide my hurt re. DHL much did I? |
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| jaak |
quote:
Originally posted by hfelknor
I would just "repackage" your post about Grubbs and send it to Bill McKenzie.
He is the senior manager that reports to Eric Grubbs, President of Grubbs Nissan.
His email is
bmckenzie@grubbsauto.com
This sounds like a classic case of a bunch of monkeys trying to make love to a football. And DHL gets the knock? Hmmmnnnnn.
Homer
Sounds like a good idea to me. Every courier has it's issues and I've developed favourites and a stupid move list, as I try not to ding a company for one person's actions. Repeated stupid actions, I do have a real problem with.
In my experience, UPS is excellent and I think Grubbs is foolish to move from them, if my experience is valid.
I'm with Homer on this one, give them constructive feedback so they can make the right decision.
Don, I think DHL sucks too. But I also know how one driver can make a difference in your own neighbourhood. The UPS guy who comes is awesome. |
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| Kris |
Don, Homer, jaak - you all are right. Sometimes it pays to wait a day or so before "getting it out".
Anyway, so far I had good experience with UPS and FedEx. And not so good with DHL......... |
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| BordeauxMo |
| I'd make sure Grubbs gave you the $32 back, AND the money you paid to reship it to your other address. Period. |
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| UncaDanno |
Homer, thanks for the contact info for Mr McKenzie. I sent him an email last night, complete with copies of emails passed back and forth so far.
I also sent him a followup this morning to let him know that Grubbs also shipped to the wrong address: neither the billing nor the shipping address, but a combination of the two. They used the name and street address of the shipping address and the city and state of the billing address.
I called Grubbs as well this morning and reminded them that I had paid for 2nd day air and that, according to what I have seen so far, it was shipped ground. To a location 600 miles from the shipping address. |
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| Gonzo |
| I hope that someone thought of getting insurance on this package.... because its gonna need it... lots of it. :4: |
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| GripperDon |
| You noticed UPS was #1 on my list of great service. followed by FedX |
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| UncaDanno |
Happiness at last.
DHL called yesterday morning and said that the address they were trying to reach did not exist in that city. They had the name and street right, but the billing city and state. We told them the correct address and they said they'd get it to the right place. This was about 9:00 am.
I called Grubbs and got hold of John. I told him about the mis-ship. He said he'd get hold of DHL and get them to send it to the correct location. He put me on hold and came back and said it would be here (FL) by three this afternoon.
Last night I noticed that the DHL tracking said that the package was being sent back to the shipper and for me to call a toll-free number. Couldn't get through to the toll-free number so I called the number that DHL called me from in the morning.
Just so happens I was talking to the person who posted the tracking entry. She said that was done so they could forward it to FL without having to re-bill. She also said the package would be here by noon today.
It showed up about 11:00 am this morning. We started the install (with hidden antenna) just at noon and had the new tuner activated by 4:00 this afternoon.
Didn't have to dig out anything in the brake light housing. It was completely hollow. We just tucked the antenna into the hollow, secured it with some non-conducting speed tape and put some metallic speed tape on the access panel to act as a ground plane.
Now I get to drop by the dealer after I get back home and show the SM and the parts guy that the satellite install is very possible, regardless NNA's instructions to the contrary.
Thanks again to Homer for the contact info and to jaak and the sweaty guys for pioneering the install. |
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| Kris |
| Congratulations! Enjoy the radio!;) |
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| GripperDon |
I Love this ""Last night I noticed that the DHL tracking said that the package was being sent back to the shipper and for me to call a toll-free number. Couldn't get through to the toll-free number so I called the number that DHL called me from in the morning.""
I magine how you would be feeling if you were awaiting some hard to get medine for your injured daughter!! |
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| UncaDanno |
Got a call about an hour ago from Mark, the parts manager at Grubbs. Seems the emails I sent to Mr McKenzie (thanks again, Homer, for the contact) were sent to the owner and then to Mark.
He had a meeting this morning with the entire department to review their processes and to tell everyone that it is a good idea to tell someone that they'll call back, but they need to actually CALL BACK.
He also sent the transaction to refund the extra I paid for shipping. |
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| hfelknor |
Glad everything worked out.
I bought my first Datsun from Grubbs in 1982 I believe.
That was George Grubbs jr.
Good man.
I believe the current Grubbs, Eric, is George Jrs son.
Sounds like he is a chip off the old block.
Homer |
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| Kris |
| Mistakes do happen. What make the difference is how one deals with them. In this case it seems that the Grubbs raised to the occasion. Let’s give them thumbs up! |
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| GripperDon |
| I still only have a :3: for DHL |
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| Eric L. |
I agree that Fedex is top notch. However, their ground service is just like the other ground services from UPS (I call it UPoS) and DHL - they drop you package a few times, and make sure the box never arrives undamaged.
I have placed my faith more in the merchant packing the item well rather than the shipper, since I always get banged up boxes, but occasionally a very well packed box somewhat makes up for my dissatisfaction of the delivery service.
I have found that US Priority Mail, surpisingly, is the one I like most. They are almost always on time, and find some way to leave the package by the door or with a neighbor if I am not home. UPS usually arrives 2 minutes after I leave my home. :3: |
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| GripperDon |
| I have been lucky on damage my big problem with DHL is they have never delivered anything when they promised it and then they are arrogant about it. :3: |
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| mgthe3 |
My new barebones system (off ebay) came via Fedex. Yep, the old "sorry, you were not here so we will try again tomorrow" sticker was on my front door when I came home Wed. I called them and the defiant girl at Fedex said "NO, I could not go pick it up at their terminal". Grrrrrr.....
I then said that I had something else leave two days after theirs on UPS and I am holding it in my hand right now, and, with UPS I DID have the ability to go pick it up at their terminal. I informed her that this is why I will use UPS next time.
Big bidness, they seem to all get cocky when they are big.
:twak: |
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| GripperDon |
| I alway leave a type and siged sheet at the door stating "You are hereby authorized and directed to leave any and all package deliveries without my personal presence, a signed authorization with Date is at the bottom of this page" I then fill out my name, address and date and sign it. It workes down here. Good luck dealing with the biggies. |
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| TexInFla |
mgthe3, your experience with FedEx is the same experience I have with UPS. The FedEx guys always leave my packages, and I've even specified in their computer where to leave my packages when I'm not home. Both UPS and FedEx will allow me to go to their local terminal and pick up my package if they can't leave it for some reason (sometimes, the vendor insists on a witnessed signature that the delivery company can't override), but the UPS guys never return to home base until 7:00 PM or later, and the UPS office closes at 6:30. :3: The FedEx packages always make it back to their office before closing time.
Tex |
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| UncaDanno |
I live in the BOONIES. My driveway is about 3/4 mi. long. Very rural.
Here's how they stack up:
FedEx: They demand a signature. So they always leave the sticky on the door and come back the next day. If I needs it bad and I know it's coming FedEx, I have it shipped to my wife's office.
AirBorne: The Boss Lady just happened to be home both times they "delivered". The driver jumped out of the truck, package in hand, and ran toward the front porch.
Tossed the package the last twenty feet or so and drove through the yard to turn around.
Both times. Different drivers. The second went down the driveway so fast he slid into the field at a sharp turn.
DHL: Not delivered here yet. But when they delivered to the stepson's house they didn't ask for a signature, just scanned the packaged to record the delivery.
At a client's site, they came to the front door (locked), knocked once, put the sticky up and left. A guy at the client site saw this. He was running toward the door (it's glass) when the driver ended the initial knock and went for the sticky.
UPS: They seem to adhere to the 6-day delivery whether they need to or not. I have watched a package (via tracking) get to the depot about 25 miles from here and sit until the sixth day. I have also watched a package take a Cook's tour of the States and arrive on the sixth day. Once a package made two trips: from the sender to the depot on this end back to the sender's city (other end of the country) and back to the depot on this end, and still arrive on the sixth day.
It's the local UPS guy that is the star. The package is always on the back deck, usually leaned against the door. If it is a windy day, the doormat is draped across the box to keep it in place. If extremely windy, a wrought iron chair comes into play. If it is raining, or looks like rain, the package is in a plastic bag. If the driver doesn't have a bag big enough, the package goes in the shed in the back yard and a note (in a plastic bag) is left on the door. |
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| mgthe3 |
I had to go down to the local UPS terminal and verify it was me that said they could leave the packages, so they have from then on.
I called the 800 number on the "sorry" slip and the girl said "NO", I felt like I was in the Capital One commercial--"Marco, PolNO.....Our CE NO"....but it wasn't that funny. She said that the service it was shipped on didn't allow pickups, maybe that was it? |
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| GripperDon |
| BS and Pain all caused by modern lawyerism and the attitude of the general public who would be first to sue if something was lost. Life was better when there was less of us to clog up the system. :( |
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| hfelknor |
You girls sure have tough lives.
Homer |
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