| Jim C |
I agree. I've seen enough of these recall notices to know that you did NOT get an official notice. The opening paragraph of an official notice would look something like this:
Dear Nissan Owner,
This notice is sent to you in accordance with the requirements
of the National Traffic and Motor Vehicle Safety Act. Nissan
North America, Inc. (“Nissan”) has determined that certain
Model Year 2003-2005 Murano vehicles contain a defect that
is potentially safety-related. Nissan therefore has initiated a
voluntary recall of these vehicles. Our records indicate that
your vehicle is included in this group.
A description of the problem would follow with a request to schedule an appointment with the dealer to have the specific part replaced. Reference would also be made in the letter to the National Highway Traffic Safety Administration along NHTSA contact number if you are not being provided the remedy offered free of charge.
So, what you got was a mere sales gimmic - and a low one at that. |
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| XOC |
quote:
Originally posted by Jim C
I agree. I've seen enough of these recall notices to know that you did NOT get an official notice. The opening paragraph of an official notice would look something like this:
Dear Nissan Owner,
This notice is sent to you in accordance with the requirements
of the National Traffic and Motor Vehicle Safety Act. Nissan
North America, Inc. (“Nissan”) has determined that certain
Model Year 2003-2005 Murano vehicles contain a defect that
is potentially safety-related. Nissan therefore has initiated a
voluntary recall of these vehicles. Our records indicate that
your vehicle is included in this group.
A description of the problem would follow with a request to schedule an appointment with the dealer to have the specific part replaced. Reference would also be made in the letter to the National Highway Traffic Safety Administration along NHTSA contact number if you are not being provided the remedy offered free of charge.
So, what you got was a mere sales gimmic - and a low one at that.
On the other hand, he is getting his alternator fixed now without having to wait for the official notice or for his alternator to die at some time far less convenient time. So it may be a sales gimmick, but he will be able to enjoy his Mo with greater peace of mind. :roadtrip: |
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| KSmurano |
XOC - I have to agree, it does seem to be working out in my favor.
And they say mirracles never happen. :) |
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| Kris |
| Now I ‘m jealous! I want same notice and same “treatment”…….:D |
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| mymo |
| Hi, This my first post. Sooo glad about the recall. Have been worried since I read about the problem on this site the same week I bought it. Love my murano and now with this recall love it even more. 2004 silver :2: :2: |
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| hfelknor |
I wanna know where that dealer is getting all of those alternators.
Do you suppose that one of the delays was getting 125,000 alternators and having a high percentage of them shipped to the dealers before the announcement?????
Nah.
That would not be like the Nissan that I know.
Homer |
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| Kris |
Homer,
world is dynamic, the only constant is change, we all change, so maybe Nissan did as well. Let's give them a chance....;) |
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| Richie |
quote:
Originally posted by Kris
Now I �m jealous! I want same notice and same �treatment���.:D
I went to my dealer (Peoria Nissan) yesterday AM (7/18) and made an appointment for 7/21 AM also. I understand the dealers were notified of the recall by E-mail last Thursday and probably have enough stock on hand to accommodate most customers.
Rich E ;) |
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| Jim C |
| I called my dealer too. (Brown's of Arlington, VA) Service guy was great and made an appointment for me to drop off the car tomorrow for the fix. No need for the notice/letter or anything else. In fact, he told me to come in sooner rather than later, because he thinks that they may run out of redesigned alternators before the next shipment arrives. Nice to know they are responding so quickly and willingly. |
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| KSmurano |
Homer - whats the difference now.
They've finally come clean & made the recall & they are in stock!
This isn't a perfect world.
Yes everyone agrees this was slow in coming but face it these type of issues are not a winning situation for any auto manufacturer and I'm sure some heads are going to roll on a $75 million bust (125k*$600) with some bad PR.
Its not like they could have come up with 125,000 alternators as a over night project.
I know if they would have made the recall notice "before" they were available or in the pipeline then there would have been MO owners upset that they weren't immediately available. |
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| KSmurano |
We're not alone.....
USA TODAY 7-18-05 article about the Murano
The government, meanwhile, opened defect investigations into two SUVs: the 2002 Jeep Grand Cherokee and the 2001 Acura MDX.
NHTSA said it was reviewing alleged problems with the fan in the Grand Cherokee's cooling system. Four owners reported that pieces of the broken fan blade cut through a plastic casing around the instrument.
The investigation involves about 132,000 Grand Cherokees with 4.0 liter engines, said DaimlerChrysler AG spokesman Max Gates. He said the company was cooperating with the agency and beginning its own investigation.
In the case of the MDX, NHTSA said it was looking into complaints of the coil spring breaking in the front suspension and coming into contact with a tire. A spokesman for American Honda Motor could not immediately comment on the case.
There have been no injuries or crashes from the alleged defects. |
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| chita1987usa |
Eric L. Thanks for the part number on the "new and improved" alternator. I'll check tonight if they did replace the hubby's MO with that part number. Then we will go from here if we need a second replacement.
Regarding that first recall notice " in bright orange". Yep that's not a recall from NNA. I have seen 10 recalls for the de-funct Jeep we once had it always starts .with ... well almost too formal... instead of just saying you've got a lemon jeep.
Thanks to all. I'm proud to be a part of this forum :2: :2: |
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| sascuderi1 |
Strange....
I called two dealers in NJ today and both said they have not received the updated (improved) alternators yet! So I would assume that they are still using the old defective ones!
Therefore, is it a good idea to ask the dealer to replace it now, or better to wait until we are sure the dealers all have the new alternators? |
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| bob1 |
Well guys, my numbers seemed to match the recall VIN #'s.
Great job by the ORG getting that info out to everyone.
Called the dealer today and have it set for alternator surgery tomorrow. Yes, the parts are there and waiting. I feel that I beat the rush due to the forums heads up on this matter. Got a head start and dropped it off tonight at the dealer. I will report back and give you a update after I pick up the MO. Man that garage looks empty when the MO is gone!
Bob1 |
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| donnakaty |
Thanks, Jim C!!!
My "new" alternator part ends with OR--not AR, so I guess I need to get the "new, improved" alternator when I get my notice from Nissan. Thanks so much!! I was afraid the number was not on my invoice, since I didn't pay too much attention to it when I had it replaced, but it WAS listed. When mine was replaced, the dealership didn't have any new alternators in stock (so I had to drive a rental for five days). The service manager said at the time that Nissan should make a recall, because he had already had to replace 7 (still, didn't have any in STOCK, of course). I just need to get it taken care of before it goes out of warrenty.
Donna |
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| hfelknor |
Sascuderi1, that was my point (For which I was given a few smacks).
The idea that we can all just run off to our dealer and get all 125,000 alternators is a juvenile pipe dream.
There is a plan.
And we would be well advised to follow that plan.
WHEN it is your turn.
When they have the new alternators in stock.
When they send you a letter.
That's when youu can expect the plan to work.
BTW, MY dealer has 2 alternators in stock. They are not the part numbers from the Recall notice.
They would be used to replace failed Alternators, not to satisfy the recall notice.
NO new alternators have shown up yet in SW Florida
Homer |
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| big_daddy_mpd |
Folks,
Given this VIN recall list:
2005 MY - AWD: JN8AZ08W*5W400011-404496
And my VIN:
JN8AZ08W65W412919
It appears my 05 MO has dodged the alternator bullet, however, doesn't this infer that Nissan knew about the problem...at least, as early as late 2004, in order to FIX it my vehicle? Hmmmmm?
So...now I'm concerned that I'm going to have the problem, and NOT be included in the recall. Why do I have mixed emotions here!
Regards,
Big |
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| sascuderi1 |
quote:
Originally posted by hfelknor
Sascuderi1, that was my point (For which I was given a few smacks).
The idea that we can all just run off to our dealer and get all 125,000 alternators is a juvenile pipe dream.
There is a plan.
And we would be well advised to follow that plan.
WHEN it is your turn.
When they have the new alternators in stock.
When they send you a letter.
That's when youu can expect the plan to work.
BTW, MY dealer has 2 alternators in stock. They are not the part numbers from the Recall notice.
They would be used to replace failed Alternators, not to satisfy the recall notice.
NO new alternators have shown up yet in SW Florida
Homer
Exactly...
How do you know that the dealer is using the new improved alternator, and not the old one to use up his stock, if the alternator is replace early? |
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| CopperKat |
| Don't you think the recall notices will go out first to those who own 2003 Murano's? |
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| Dave N |
quote:
Originally posted by CopperKat
Don't you think the recall notices will go out first to those who own 2003 Murano's?
No. There's a lot involved to prepping and sending out recall notices with regard to pulling together a mailing list of all registered owners, etc.... It will be a mass mailing and not a staggered mailing where '03s get their notices first, then '04s, ....
Dave N. |
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| CopperKat |
| Well, then I'll probably just wait a while after I receive my notice to get a replacement (since my alternator is just over three weeks old now). I don't want to be part of the mad frenzy. |
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| Johnny |
it is excellent work gathering all of this information ..
But since i've own my 2004 nissan murano SE AWD...
i've changed two alternators one about 6-8 months ago and the other just last thursday 14th of July 2005.
So if anyone is reading please take-care and have all murano's alternators checked. it really suck!:mad: :mad: :mad: |
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| zebelkhan |
quote:
Originally posted by big_daddy_mpd
...doesn't this infer that Nissan knew about the problem...at least, as early as late 2004, in order to FIX it my vehicle? Hmmmmm?...
Not necessarily. Most automakers use parts from different venders. More than likely not the same alternator has been installed in all Murano's hence only a range of VIN numbers have been recalled. |
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| hfelknor |
These are just my opinion folks.
Big - Yes, I think they knew about it and started putting in the "good" alternators.
BTW- I rather suspect that the Good alternators are the bad alternators...........modified.
Sounds like they could have put some "spacers" in there and stopped the coil movement.
Because of that I expect that all the new/"Old" alternators in a dealers stock will be returned for full credit after the Modified Alternators are generally available.
Right this very moment, if you have a failure (At least around Ft Myers, you will recv the new unmodified alternator from stock. That will get you on the road again.
You will also get a letter in the course of the recall.
They will "inspect" your car and your unmodified alternator will be replaced by the approved alternator.
Dave, I bet that it is a staggered approach.
I really think that Nissan is not going to buy 125,000 new alternators.
I think they're going to buy a few thousand, modify the returned core alternators, ship and install them, over and over again.
I'll bet that it takes a year to do the whole deal.
I have no opinion as who who gets called first.
Let's face it, it could be FIFO.
But it also could be alphabetical. :D
Or it could be by VIN, which would be the same as 2003's first, etc.
Of course most of this is just opinion.
Homer |
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| Eric L. |
quote:
Originally posted by big_daddy_mpd
Folks,
Given this VIN recall list:
2005 MY - AWD: JN8AZ08W*5W400011-404496
And my VIN:
JN8AZ08W65W412919
It appears my 05 MO has dodged the alternator bullet, however, doesn't this infer that Nissan knew about the problem...at least, as early as late 2004, in order to FIX it my vehicle? Hmmmmm?
So...now I'm concerned that I'm going to have the problem, and NOT be included in the recall. Why do I have mixed emotions here!
Regards,
Big
Its cheaper for Nissan to deny the problem and replace only those that fail, not do a mass recall. Its clear Nissan knew about this for a while now, but it took NHTSA action to get them to own up to the alternator issue.
If your VIN is not in range, count your blessings. I am not too excited about having the dealer take things apart to install a new alternator (again). |
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| Mike Brown |
Unless there is a problem with the alternator on your Mo, wait a few weeks after the recall is issued. Let the mechanics practice for awhile.
Mt. Air Mike
2004 Copper SL. |
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| Gonzo |
| I'm thinking I'll take my chances and wait months for the dust to settle. |
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| Stoker |
quote:
Originally posted by CopperKat
Don't you think the recall notices will go out first to those who own 2003 Murano's?
I would like to think that is what will happen, but then again that is too easy and presents no challenge. Therefore we will wait and see.:8: |
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| Jim C |
Guess I'm not as patient as you guys. I dropped my Murano off this morning after I confirmed with my dealer that they had redesigned parts in stock. I expect it'll be done this afternoon.
As far as why the 2005's are not involved, there was a redesign of part. Nissan (and any other manufacturer for that matter) generally does not announce redesigned parts, but instead merely supercede part numbers with newer numbers as parts are "improved." Doesn't necessary mean that the part was faulty or defective, just that an improvement has taken place. I'm betting that's what Nissan's position is/was.
As far as recalls, I'm sure Nissan will send out notices based on its database in one mass mailing. I'm also pretty confident that Nissan's supplier is going to be under the gun for ensuring adequate parts are available for Nissan to send to dealers. |
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| L8Shift |
quote:
Originally posted by zofsuvs
Eric, with the news now of a recall, I'd like to suggest the other alternator stickies be changed to regular "non-sticky" threads, and the focus given to this thread instead. Perhaps this should happen sooner than later to avoid an onslaught of duplicate or cross postings. What do you think?
The posts include my:
"Alternator Failure List" (zofsuvs)
"Your Vote Counts - Please Vote" (zofsuvs)
Stickies to also consider unsticking:
"Alternator Investigation Closed (Upgraded?)" (Richie)
"NHTSA investigation (updated) and test Murano needed" (Eric L.)
"Alternator failure poll" (Eric L.)
"Testing the Murano's Alternator" (Jaak)
I don't know about the "Brake & Battery Lights On Means Imminent Failure" thread, as it may be helpful as a warning until people are fully aware of the Recall thread. Thoughts? Thanks.
Can we keep/create a forum for Alernator failures not covered under this recall? I guess we are lucky to NOT be included in the recall, our Mo was put together after 2005 MY - AWD: JN8AZ08W*5W400011-404496? |
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| Eric L. |
quote:
Originally posted by L8Shift
Can we keep/create a forum for Alernator failures not covered under this recall? I guess we are lucky to NOT be included in the recall, our Mo was put together after 2005 MY - AWD: JN8AZ08W*5W400011-404496?
This is actually a good idea. I'm pretty busy right now to maintain a new alternator thread, but maybe zofsuvs would kindly volunteer to manage a new "non recall" alternator failure thread. The only problem I can think of is that most people don't check their VIN# (or even know where its located) so we might get many failure reports from owners whose vehicles are recalled, but have not received their notices yet. |
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| bob1 |
Guess I'm not as patient as you guys. I dropped my Murano off this morning after I confirmed with my dealer that they had redesigned parts in stock. I expect it'll be done this afternoon.
I'm with you Jim. Temps in the 90's may be pushing whatever life is left in that alternator.
Got mine done today and glad that is out of the way and off my mind. Nothing much to report. Dropped her off and picked her up.
It's over and replaced.
:)
Bob1 |
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| zofsuvs |
quote:
Originally posted by Eric L.
This is actually a good idea. I'm pretty busy right now to maintain a new alternator thread, but maybe zofsuvs would kindly volunteer to manage a new "non recall" alternator failure thread.
It would be a good cause, especially if we start getting many reports as we did with the original alternator failures. But 10 months of updating the last alternator failure list is enough for me for a while. Suggest we see how many such reports we get in and then maybe someone will volunteer to do a "not in the recall" failure list. |
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| zofsuvs |
quote:
Originally posted by Mike Brown
Unless there is a problem with the alternator on your Mo, wait a few weeks after the recall is issued. Let the mechanics practice for awhile.
Mt. Air Mike
2004 Copper SL.
How do you know if there is a problem with your alternator unless there is a PROBLEM with your alternator! The mechanics have probably already had a lot of practice replacing alternators, although they did change the method along the way.
Another hard decision is whether to wait to see if they make any further changes to the alternator design. My guess is, though, that they won't for quite a while, so a better alternator now is better than the best alternator too late. |
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| zofsuvs |
quote:
Originally posted by bob1
Guess I'm not as patient as you guys. I dropped my Murano off this morning after I confirmed with my dealer that they had redesigned parts in stock. I expect it'll be done this afternoon.
I'm with you Jim. Temps in the 90's may be pushing whatever life is left in that alternator.
Got mine done today and glad that is out of the way and off my mind. Nothing much to report. Dropped her off and picked her up.
It's over and replaced.
:)
Bob1
Good to hear. So apparently we don't need to get the official notice to get the work done under the recall. Maybe there will be a rush though on the available parts once words gets out! |
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| Jim C |
Well here's a weird one. I dropped my Murano off at the dealer this morning because the part number on my replaced alternator (failed in early June) was NOT the redesigned alternator part number identified in the dealer notice posted elsewhere on this board (i.e., 2310M-CN10AR). However, when I went to pick up the car in the afternoon, my service tech told me that my replaced alternator WAS the redesigned part. He put a full explanation in the paperwork along with the full part number. To wit, it states:
CUSTOMER STATES TO PERFORM RECALL
RECALL P52150
ALTERNATOR HAD BEEN REPLACED BEFORE RECALL. INSPECTED
ALTERNATOR AND CHECK NUMBER ON ALTERNATOR AND CHECKS
OUT TO BE LR1110-723ER.2311-CN100R
ALTERNATOR OK
HOURS: 0.20
So it seems like there is another redesigned part number as well as the one posted. Sorry if my earlier post caused confusion. I'm going to go with the fact that there must be two redesigned part numbers. The fact that I have it in writing should protect me if there is any question later about having had the recall performed.
BTW - the recall number "P52150" should help those wanting to get in earlier before the notices start coming. Hopefully, others have access to dealers who are willing to start right away (like mine) so as to avoid a sudden surge when the notices come out. At least with a recall number it will be harder for dealers to say "huh?" |
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| rjardine |
quote:
Originally posted by CopperKat
Don't you think the recall notices will go out first to those who own 2003 Murano's?
I would like to think so - seems logical to me given we theoretically have more miles on our MOs.
Dropped into my local servicing dealer (Heritage Nissan, Dartmouth, Nova Scotia with whom I am 110% satisfied) yesterday to see if they had received replacement alternators and thus maybe get a jump on the recall. No such luck in fact as of yesterday morning they had received no advice from Nissan Canada!!!
But I certainly wasn't the first customer to drop by, plus a couple of employees had heard of the recall on TV.
Any other Cdn forum members have anything to add? |
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| Stoker |
quote:
Originally posted by rjardine
I would like to think so - seems logical to me given we theoretically have more miles on our MOs.
Dropped into my local servicing dealer (Heritage Nissan, Dartmouth, Nova Scotia with whom I am 110% satisfied) yesterday to see if they had received replacement alternators and thus maybe get a jump on the recall. No such luck in fact as of yesterday morning they had received no advice from Nissan Canada!!!
But I certainly wasn't the first customer to drop by, plus a couple of employees had heard of the recall on TV.
Any other Cdn forum members have anything to add?
I talk to my dealer yesterday (Stadium Nissan) and they informed me that they had just received a fax from Nissan Canada, the mail out to effected owners would start on Aug 4th. They also informed me that they had a extra amount of the new alternators and more are on the way.
I told them that I was starting holidays and would be in the USA, wanted to know what I could do if the alternator acted up on holidays. They told me to call the Nissan help line and they would tow me to the nearst dealer for the repairs. He also said that because this was a total N.A. recall that Nissan would pick up the towing expence.
Hopefully I won't have problems while I am away. I take small comfort that I have had my alternator replaced once already, so will see what happens. |
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| SugarRushMurano |
Yeap, my alternator just failed today when i was driving the murano WITH THE VICE PRESIDENT of MY company. His Porsche is too small for picking up some plywoods at homedepot so he asked for my help. I guess, sure why not...it is time to have a discussion on my upcoming promotions anyway... i told my self, smiling.
Backing out from homedepot parking with scorching 96 fahrenheit outside here in MD, the baterry and brake light lights up! OMG, What the heck...talking about embarassments :D
My VP is riding with me and the alt fails....bad day!!!
I managed to drive straight to my regular nissan dealership, with the VP naturally. After putting my info into their database and signed the repair order, the dealer sent us both back to my office!
I have never feel so ashamed of nissan :rolleyes: I apologize profusely to my VP. He is a pretty cool guy, he said sh*t happens. His porsche have problems too.....
Anyhow, the service manager at the dealership showed me the letter Nissan faxed to them about the recall. It has the revised/new alt part number and eveything... no question asked. I need to leave the vehicle at the dealer though because it was near 4 pm and dealer close at 6 pm. I will keep you all updated in this matter <perhaps tomorrow>.....
Food for thought, if I dont get that promotion...can i sue NNA ? hehehehe
<just kidding> |
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| Eric L. |
quote:
Originally posted by SugarRushMurano
Yeap, my alternator just failed today when i was driving the murano with the vice president of the company. His porsche is too small for picking up some playwood at homedepot so he asked for my help. I guess, sure why not...It is time to have discussion on that upcoming promotion i told myself <smiling>
Backing out from homedepot parking, the baterry and brake light lights up right after I pulled out from Homedepot parking.
WTF...Talk about embarassments :D
My VP is riding with me and the alt fail....the wrong day!!!
Anyway, i managed to drive straight to my regular nissan dealership, with my company VP still in the car, and then the dealer send us back to my office...I have never feel so ashamed of nissan
:rolleyes:
Anyhow, the service manager at the dealership showed me the letter Nissan faxed to them about the recall. It has the revised/new alt part number and eveything... no question asked. I need to leave the vehicle at the dealer though because it was near 4 pm ....
I will keep you all updated in this matter <perhaps tomorrow>.....
This might be good. What kind of company VP wants their employee to have a more impressive (or in this case, more useful) car than themselves? The timely breakdown might be the Murano's way of getting you that bonus that you so clearly need "just to keep the car running." |
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| zebelkhan |
What a timing! Sorry about that. In a way that is a good thing because now the VP will remember you! :2:
What did you do with the plywood in your car?? I guess VP can wait....:2:
I don't know if you are out of warranty or not but if you are, at least you should be proud of yourself when you get the alternator as you were one of the big players in reminding people to file a complaint when their alternators faild. Now here comes your reward....:D |
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| Halo |
quote:
Originally posted by SugarRushMurano
he said sh*t happens. His porsche have problems too.....
OMG, talk about an understatement. :2: The MO is a Honda Accord compared to a 996. |
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| hfelknor |
"The MO is a Honda Accord compared to a 996."
That's true, performance wise too............:5:
Sugar I am sorry too hear that.
Let's hope that the VP IS a nice guy....
Homer |
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| ekaxel |
quote:
I don't know if you are out of warranty or not but if you are, at least you should be proud of yourself .....
I don't think warranties are in the picture on a recall. |
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| hfelknor |
Ek, I agree with you.
The only question I would have if I was out of warranty, is how long this new Alternator ws warranteed?
0 Miles?
Homer |
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| zebelkhan |
quote:
Originally posted by ekaxel
I don't think warranties are in the picture on a recall.
That is true now, but my point was if Sugar was out of warranty and there was no recall he would be out $$$$. So he should be proud of himself for helping the recall happen....:) |
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| SugarRushMurano |
quote:
Originally posted by zebelkhan
That is true now, but my point was if Sugar was out of warranty and there was no recall he would be out $$$$. So he should be proud of himself for helping the recall happen....:)
I am still in warranty! But i guess if the alt is being recalled by nissan, then it should be covered on any effected MOs, regardless they are still in warranty or not...Yeap, good to know that our campaign for murano's alternator failure is finally fruitfull :2:
That's why I am still able to smile and not grumpy.....;) |
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| Sgt_Beavis |
Wow, I had never seen the thread over at FreshAlloy. Fortunately my MO hasn't had any issues in 32K miles.
Good work on that thread. |
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| SugarRushMurano |
| they told me that alt is definetely need to be replaced. Due to the national recall, he needs to order my alternator and will be ocming in next Tuesday...That means, I will be with no murano for 5 days including weekends...:rolleyes: |
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| bob1 |
SugarRush,
Drag! I just caught back up to the thread and read your tale.
I mean, could it have decided to go at a better time than with the VP in the car?
That is what I feared with these temps. I did not want to wait even one more day.
Let SugarRush's tale of woe be the kick you need to get in there and get it done.
The majority of MO owners are not on the ORG and probably have no clue what is going on. There will be a dash to the Dealer as soon as those letters go out. Don't get stuck, get it done.....NOW!
Bob1 |
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| hfelknor |
Bummer.
You got caught in the transition.
Your dealer is not doing what he could for you. Maybe NNA told him not to....
But he COULD have put in one of the old alternators and given you the car back.(Even if he had to get an alternator from another dealer)
My dealer has 2 alternators in stock that he is holding for just such an emergency.
Anyway, make sure you tell the boss.
Not only is poor little SugarRush so poor that he has to buy a Nissan, but they don't even have enough parts in the country to fix their well known problems.
Pooor SugarRush.
We need to get that boy a big promotion. With a Big Porsche like raise!:2:
Homer |
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| zofsuvs |
quote:
Originally posted by SugarRushMurano
Yeap, my alternator just failed today when i was driving the murano WITH THE VICE PRESIDENT of MY company.
SugarRushMurano, you've done so much to promote the cause, I'd almost forgotten that you were not already on the list.
So if I may quote a line from the SugarRush man himself: "Don't forget to file a complaint with the NHTSA!" Well, probably not needed anymore, thanks in no small part to you and your efforts on this forum. Thanks for all you've done, and hope you have your new and improved Murano back on the road soon! :D :29: |
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| SugarRushMurano |
quote:
Originally posted by zofsuvs
SugarRushMurano, you've done so much to promote the cause, I'd almost forgotten that you were not already on the list.
So if I may quote a line from the SugarRush man himself: "Don't forget to file a complaint with the NHTSA!" Well, probably not needed anymore, thanks in no small part to you and your efforts on this forum. Thanks for all you've done, and hope you have your new and improved Murano back on the road soon! :D :29:
Thank you people...
I love this forum and really appreciate the solidarity that everyone shows to my poor MO :29:
As the matter of fact, I am not upset at all. It is somehow good to know that the alt failed when I was close to my home instead of when i am in a 2000 miles away roadtrip! For the mean time, i am just driving my miata ... ;) |
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| Jo's MO |
Make : NISSAN Model : MURANO Year : 2004
Manufacturer : NISSAN NORTH AMERICA, INC.
NHTSA CAMPAIGN ID Number : 05V319000 Recall Date : JUL 12, 2005
Component: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Potential Number Of Units Affected : 125466
Summary:
ON CERTAIN SPORT UTILITY VEHICLES, THERE IS A POSSIBILITY THAT A WIRE BREAKING INSIDE THE ALTERNATOR COULD STOP THE BATTERY FROM CHARGING.
Consequence:
IF THIS HAPPENS, THE CHARGER WARNING AND BRAKE WARNING LAMPS WILL IMMEDIATELY COME ON AND THE BATTERY WILL BEGIN TO DISCHARGE. AFTER A SHORT TIME, THE ENGINE WILL GO INTO A "FALL SAFE" CONDITION WHICH WILL LIMIT VEHICLE SPEED. THE ENGINE WILL STOP RUNNING WHICH COULD RESULT IN A CRASH.
Remedy:
DEALERS WILL INSPECT AND REPLACE THE ALTERNATOR WITH A NEW VERSION WHICH HAS BEEN MODIFIED TO PREVENT MOVEMENT OF THE COIL. THE RECALL IS EXPECTED TO BEGIN ON AUGUST 3, 2005. OWNERS SHOULD CONTACT NISSAN AT 1-800-647-7261.
Notes:
CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV. |
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| zofsuvs |
| Jaak, Eric ... did this thread get unstuck by accident? (Perhaps Richie's thread was the one meant to be unstuck instead?) |
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| Eric L. |
quote:
Originally posted by zofsuvs
Jaak, Eric ... did this thread get unstuck by accident? (Perhaps Richie's thread was the one meant to be unstuck instead?)
I didn't do it. But its a sticky once more. Thanks for letting me know. :) |
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| NatasG |
2005 MY - AWD: JN8AZ08W*5W400011-404496
Well looks like we just barely are included.
Build date: 9/04
VIN: JN8AZ08W*5W404457
Only 39 made after ours with the problem. Just our luck! |
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| kinkynaps |
:D Hats off to Nissan!!! Wtih Nissan
having "best ever" sales in April, May
and June I am very pleased to see the
response made on the Murano Altenator
problems. As the owner of an 04 Murano
and a previous owner of 1995 Maxima,
2000 Maxima, 2000 Pathfinder and 2001
Sentra SE, it validates my continued loyalty to Nissan/Infiniti to see the response made regarding the electrical
problems. Just a reminder to fellow members, remember the responses of
other auto makers who have tried to hide
lie and even potentially cause injury or
death to owners before making a costly
recall. AGAIN HATS OFF TO NISSAN |
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| Mo is Me |
| I dropped off my car at the dealer on Saturday after the warning lights came on. Fortunately it was only about 10 miles from my house. I'm picking it up tonight. I hope they put in the Alternator with the part number that was specified in the recall. When I called them last Tuesday they hadn't gotten the part in yet, but on Saturday they said they had one. Time will tell. |
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| GripperDon |
| My Vin cleared the list by only 50 cars. |
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| zebelkhan |
| Mine is going to be done on my next oil change....Next week? |
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| Eric L. |
quote:
Originally posted by zebelkhan
Mine is going to be done on my next oil change....Next week?
Dealer called me today to tell me alternators are in and I can take my car in anytime. This is really happening people! :D |
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| hfelknor |
Same here.
I called him last week and found that he didn't have any of the new alternators.
Imagine my surprise today when He called ME!
Set up for Thursday AM.
Homer
Kinkynaps, you should do a search and follow ALL the twists and turns in this case.
It wasn't quite as clearcut as you present.
H |
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| Kerrby |
My 2003 Murano alternator is being replaced at the dealership for the third time in less than a year. I wonder what my chances are for getting one of the new replacement alternators that are mentioned in the recall. I hope I don't have to wait for my letter. I wish I had known about this website a long time ago. I thought something was wrong when the alternator needed to be replaced the first time (9/04) and then 9 month later(6/23/04). But then when it happenned again 30 days later (7/23/05) I knew there was something wrong. So I started surfing on the net and found out there so many others in the same boat.
Thanks for everyone's help in getting something done!!!! |
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| Jim C |
quote:
Kinkynaps, you should do a search and follow ALL the twists and turns in this case.
Couldn't agree more. It was the pressure of the NHTSA investigation that really got Nissan to pony up. First the Preliminary Evaluation (PE), which had to be upgraded to an Engineering Analysis (EA) when the Agency was not satisfied with the initial explanation. Then the questionnaires to owners who complained (and there were a LOT!). Then the procurement and testing of a Murano by NHTSA at their Ohio facility to understand what was really going on. Sorry, but if Nissan really was going to make good for customers, they should have ponied up LONG before it got as far as it did. |
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| zebelkhan |
quote:
Originally posted by Kerrby
...So I started surfing on the net and found out there so many others in the same boat...
The boat turned out to be a tanker....:D |
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| Kerrby |
I just found this website last night. The more I read the more informed I am getting. But I have some questions I need answered before I deal with the dealer's service department (today).
Did they know there was a problem with the alternators in Sept.-04?
Did they know there was a problem June 23rd of this year when it was replaced for the second time?
Should I have had to pay for them putting in another bad alternator?
They said that I wouldn't have to pay for this one (the third replacement) because the alternator was still under warranty. Why wouldn't the second one be under warranty? And why didn't they use the corrected alternator in June?
I sure would like to get my $500.00 back for something that Nissan should be responsible for. |
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| Eric L. |
quote:
Originally posted by Kerrby
I just found this website last night. The more I read the more informed I am getting. But I have some questions I need answered before I deal with the dealer's service department (today).
Did they know there was a problem with the alternators in Sept.-04?
Did they know there was a problem June 23rd of this year when it was replaced for the second time?
Should I have had to pay for them putting in another bad alternator?
They said that I wouldn't have to pay for this one (the third replacement) because the alternator was still under warranty. Why wouldn't the second one be under warranty? And why didn't they use the corrected alternator in June?
I sure would like to get my $500.00 back for something that Nissan should be responsible for.
Surprisingly many dealers are behind the loop when it comes to updated information - often times we find out about updated parts on NissanMurano.org before the dealer does! So if the service advisor or tech doesn't check the latest announcements from Nissan, they might inadvertently put in the old part.
You should get reimbursed for your defective alternator through the recall. Ask your service advisor when you get your notice in the mail and take your car in. |
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| Kerrby |
I just got off the phone with the service manager. I was able to speak with authority (from all the info I have gathered here). He tried to tell me I shouldn't believe everything I read on the internet. I asked him to contact Nissan to verify the recall and the right part number for the alternator. He called back and told me that the previous two alternators were not the right ones and that the one they put in today was the right replacement. He also said that my Murano was indeed going to be getting a recall notce and that when I got the letter I could send the bill for the June replacement to Nissan and they would reimburse me.
Thanks again for the info! I wish I knew about this website sooner.
I am now going to see if we can correct that driver door locking problem. |
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| Mo is Me |
The good news, bad news - I went to pick up my car last night after they had it all day to replace the alternator. Good news - they used the alternator with the correct part number as a replacement. Bad news - my air conditioner was blowing hot air only! It was obvious they hadn't connected something back up. But the service department was closed so I left it there again!
Of course I found out this morning that they neglected to reconnect the compressor. So, since I can't pick up the Murano until this evening they are going to try to locate annoying creaks and ticks I've always had with the car. Like the constant ticking from behind the right rear passenger seat and the vibration of the radio unit when ever it is on. Maybe if I'm lucky they might actually fix one or both of them. And if so, aside from the window ticking which I refuse to deal with anymore, it will be a perfect vehicle again. |
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| zebelkhan |
quote:
Originally posted by Mo is Me
...they neglected to reconnect the compressor....they are going to try to locate annoying creaks and ticks I've always had with the car.....Maybe if I'm lucky they might actually fix one or both of them....
You think this maybe a bit wishfull thinking with this dealer? Have them note the fact that they forgot to reconnect the compressor on your receipt. If you had an open system and ran the compressor, you mayhave drawn in dirt that could be damaging long term.... |
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| bob1 |
I am now going to see if we can correct that driver door locking problem.
Kerrby, hello and welcome. We beat the door lock problem to death on some other thread some time ago.
This will be a surprise but due to the location of the Manuel lock button up next to the door handle, we the drivers inadvertently lock the door by accident by unknowingly pressing that button.
Just so you are clear, it is not the electric button on the arm rest, its the one up top by the door pull. Real easy to hit it when opening the door.
We have all done it more than you want to hear about. We all blamed the stupid car locking itself. Bad design on the 2003 and 2004 models that caused us to flip the switch without knowing.
I resorted to a hide a key magnet box on the frame with a door key only in the box. It won't start the car but after I lock my keys in at a gas station or something, it comes in handy.
Bob1 |
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| Mr3Putt |
quote:
Originally posted by bob1
[I resorted to a hide a key magnet box on the frame with a door key only in the box. It won't start the car but after I lock my keys in at a gas station or something, it comes in handy.
Bob1
After having to use AAA twice to get me in, I've decided to use the hide a key box with door key as well.
Question: Where's the best hiding spot?
OK, TWO Questions......
Does it rattle at all?
:confused: :confused: |
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| zebelkhan |
quote:
Originally posted by Mr3Putt
Question: Where's the best hiding spot?
Then tell me where you guys park your cars.....:2: :2: :2: |
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| bob1 |
Then tell me where you guys park your cars
Not going to help you as that key won't start the car. It's just a door copy as it has no chip in the key. If you lock your keys in the ignition this is some cheap insurance.
Even though I'm aware of the lock out problem, I locked myself out last week in the garage. No problem trusty key in magnet box. I just stuck it to the chassis below and I used the door seam to line up my spot so that I can locate it. First I had it way back behind the rear bumper near the exhaust. That was a pain as it was hard to reach and locate.
Believe me. This 3 dollar key in a box can save you a big headache!
No rattle at all. Well, some MO's have so many it will just blend in but I can't hear a thing or if you are concerned, throw some bubble wrap in there.
Bob1 |
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| ceejaynoles |
quote:
Originally posted by Kerrby
I just found this website last night. The more I read the more informed I am getting. But I have some questions I need answered before I deal with the dealer's service department (today).
Did they know there was a problem with the alternators in Sept.-04?
Did they know there was a problem June 23rd of this year when it was replaced for the second time?
Should I have had to pay for them putting in another bad alternator?
They said that I wouldn't have to pay for this one (the third replacement) because the alternator was still under warranty. Why wouldn't the second one be under warranty? And why didn't they use the corrected alternator in June?
I sure would like to get my $500.00 back for something that Nissan should be responsible for.
KERRBY:
See the following link on Safecar.gov for your rights concerning reimbursement for repairs done prior to a recall:
http://www.safercar.gov/pages/ODIFAQsRev2.htm#od11
I followed the procedures today and called Nissan Consumer Affairs. The CSR told me to fax a coy of the work order, my receipt, and proof of ownership (my insurance card which contains my vin). He also assigned a file number that I could refer to on follow-up inquiries. I was somewhat uncomfortable with just submitting a fax. I decided that I'm also sending my supporting documentation via FedEx or Postal Service so that I have a tracking number to confirm receipt of delivery.
My VIN is in the recall list, so I guess they'll inspect the replacement part (I now know that the replacement part is not the modified part). My repair was over $900 - $400 was labor and $80 for the battery. |
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| neo |
I had mine fail around 30k+ miles. I'm bringing mine in for a transmission flush and the dealer is going to be checking the new alternator I have against the recall to see if I already have the new one.
Also I asked about the CVT failure rate and they said they have not seen many at all. The dealer also said that you can get a "redone" one (was her term) trannies for about $3,500 instead of the normal $6k. |
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| Baumer00 |
Hi everyone,
I'm about to take delivery of a new 2005 Murano SL AWD in Toronto and I have been given the following VIN# JN8AZ08W15W421302, I was wondering if I will need to have the alternator replace, I do not understand how to read the VIN and would greatly appreciate the help.
The recall is on 2005 MY - AWD: JN8AZ08W*5W400011-404496
I'm looking forward to your responses and getting into my new murano.
Thanks |
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| Eric L. |
Well your VIN does not fall within the recall range, so it does not affect you.
quote:
Originally posted by Baumer00
Hi everyone,
I'm about to take delivery of a new 2005 Murano SL AWD in Toronto and I have been given the following VIN# JN8AZ08W15W421302, I was wondering if I will need to have the alternator replace, I do not understand how to read the VIN and would greatly appreciate the help.
The recall is on 2005 MY - AWD: JN8AZ08W*5W400011-404496
I'm looking forward to your responses and getting into my new murano.
Thanks
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| SugarRushMurano |
quote:
Originally posted by Baumer00
Hi everyone,
I'm about to take delivery of a new 2005 Murano SL AWD in Toronto and I have been given the following VIN# JN8AZ08W15W421302, I was wondering if I will need to have the alternator replace, I do not understand how to read the VIN and would greatly appreciate the help.
The recall is on 2005 MY - AWD: JN8AZ08W*5W400011-404496
I'm looking forward to your responses and getting into my new murano.
Thanks
Welcome to the forum...
In your case, what you need to see is the last 9 digit of your vin number.
Yours is: 15W421302
The recall for 2005 is between: *5W400011-404496
The '*" means 'ALL' (1 - 9)
Good news! your murano does not fall into the recall vin#
To be safe, bring it in to the dealership and have them confirm the alternator part number in your murano....:4: |
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| Eric L. |
quote:
Originally posted by SugarRushMurano
Welcome to the forum...
In your case, what you need to see is the last 9 digit of your vin number.
Yours is: 15W421302
The recall for 2005 is between: *5W400011-404496
The '*" means 'ALL' (1 - 9)
Good news! your murano does not fall into the recall vin#
To be safe, bring it in to the dealership and have them confirm the alternator part number in your murano....:4:
The dealer will likely just look up the VIN list, but best call before you take it in. You don't want to waste your time at the dealership just for them to look up your VIN number and tell you what you already know from here. |
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| Baumer00 |
| thanks to everyone for setting my mind at ease |
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| b0xdesigns |
quote:
Originally posted by Gonzo
Hey did you hear, they just updated the recall to cover the power steering pump too. Nissan is going to incorporate the two into one "Altsteeringator. " The only thing is you have to keep turning the wheel to maintain electrical output......
Are you serious?:confused: |
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| Eric L. |
quote:
Originally posted by b0xdesigns
Are you serious?:confused:
That was a joke. :p |
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| chita1987usa |
Both Mo's alternator got done yesterday. Hubby took the other MO for oil change last Saturday and asked the dealer if they started on the recall yet. They tried to give him the song and dance but armed with all the forum print-out (including the part number) they have no chance. They reluctantly scheduled both MO's yesterday (it took all day from 8:00 am to 6:00 before we can pick up our cars) the promised time is 4 hours max.
Again thanks to all the hardworking folks in this forum we are getting the leverage we need by being informed.:2: :2: |
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| hfelknor |
Well, The Gold Rush has it's new Alternator.
Correct PN. 2310M-CN10AR
New Antifreeze. 999MP-AF000P
New Gasket. 21481-18000
And new attitude.
It's like somebody (Maybe Ghosin who moved from Japan to US earlier this year$) cleaned house.
I arrived at 9 am for my 9:30 appointment.
Coffee and doughnuts were being served in the customer lounge.
The customer lounge had been remodeled. It is now done in softer pastel colors (More soothing?) with new furniture. And I mean furniture. (Last year they had folding chairs and cheap formica tables.)
There were two or three USA Today newspapers and CURRENT issues of Business week, Forbes and Time.
They told me it would take 2-3 hours.
They moved the Murano into the bay almost exactly at 9:30 and at 12:00 they told me it was ready. Not bad.
I collected the paperwork at the Cashiers (NC of course) and stepped out the door where they brought my chariot. The attendant was standing holding the door with my keys in her hand.
She had removed the temporary paper floormat and the Mirror hangtag. She was very pleasant as she wished me a good day and closed the door behind me.
I couldn't believe it.
Everybody was smiling and had a good attitude.
It was like I had bought a $35,000 car or something.
Before pulling out I checked everything I could think of.
Everything was good.
Except of course, the memory seats, pedals, and radio presets were all zeroed out. (Strangely all the remote controls worked. Good thing as I live in a gated community).
When the poll comes, I will give them all excellents.
Homer |
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| Gonzo |
Sounds great. Not to burst your bubble but I guess the dealer didn't get the new procedures on how to replace the alternator without removing the radiator.... oh well. Nothing wrong with new coolant.
Glad to hear it went well. |
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| SugarRushMurano |
after 4 days wait (parts being backordered and the dealership's service bays are all backed up!)
Anyway, i checked the work order. It explicitely says:
"ALTERNATOR HAS INTERNAL FAILURE. P5215.
REPLACED ALTERNATOR PER RECALL CAMPAIGN BULLETIN.
2310M - CN10AR ALT ASSY".
The service manager is literally pissed with the amount of work load this recall has been causing...The entire service bays are full of MOs. |
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| zofsuvs |
quote:
Originally posted by SugarRushMurano
The service manager is literally pissed with the amount of work load this recall has been causing...The entire service bays are full of MOs.
Anybody know how much the dealerships get for each alternator replacement? |
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| Mr3Putt |
You know....
Aside from this board, I would have no way of knowing that there was a recall on the alternator.
Has anyone received a notice from Nissan via the mail? |
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| SugarRushMurano |
quote:
Originally posted by Mr3Putt
You know....
Aside from this board, I would have no way of knowing that there was a recall on the alternator.
Has anyone received a notice from Nissan via the mail?
The official recall notice is suposed to be started on 8/1/2005.
So i think it will be at least next week until someone in this forum will get a recall letter from Nissan in their hand. I will try to scan and post one when i get it.
Good news is: when my alt was replaced this week (failure), Nissan dealers already have all the procedure/recall campaign manuals, the official notice and the revised alt part number list ready even before August 1st. |
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| dmako |
I'm waiting for my recall notice too.
Contacted my dealer, they have an alternator but won't put in for me untill I produce the letter. Even if my VIN falls into the recall group. |
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| Zooropa |
| Just got my recall letter! |
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| Zooropa |
Oh sorry, the letter wasn't for the Murano recall.
Someone's trying to recall the Governator. LOL my poor attempt at some Friday humor.:2: |
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| HTRK-1 |
| Just had the alternator recall done yesterday along with the squeaky brakes TSB. Everything is working perfectly and no more squeaky brakes. I checked under the hood and am happy to report no broken wire retainers or anything to indicate they had torn anything apart....They did a nice job. |
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| mordel |
Well, I packed my car to drive down to Washington, DC from MA with the wife and kids. Got in the car, started driving it, and the lights came on! :(
Dealer's Service department doesn't open until 7:30am tomorrow morning and all the rental centers are closed, so I guess I'm stuck until morning. I'm gonna call first thing and ask them to fix it. If they can't right then and there I'll request a loaner.
Hopefully I'll be satisfied. I've had this car for 2 years with no problems and the dealer has been great so far. Here's hoping they maintain that level of service. |
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| Jim04 |
| I went by dealer and they had 3 new alternators, parts guy showed one to me and part # matched up with whats being shown in this forum. Service writer refused to replace because they dont have part #s for recall from Nissan yet. I called NNA and they said I had to wait til I got the letter, but if I had any alternator problems to take it to the dealer and they would help me, I told then that is what I was trying to avoid. Oh well |
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| muranosl |
finally....
waiting for my letter from Nissan
thanks guys:7: :7: |
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| Jim C |
Hey all:
Found out that some of the replaced alternators installed into Muranos in for service are actually okay. They do not have the same part number as the recall alternators. Details and applicable part numbers are in this thread |
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