| RK2112 |
Called Nissan headquarters to file my complaint and they would not do a thing for me so I just sent all of my repair orders to 1-800-MYLEMON. It's a law firm that handles lemon law cases. I have a 05 Murano SE (all options except rear entertainment) that has had issue after issue. I did purchase it new with 1,500 miles on it a sales rep was driving it:
1. Rotors needed cut at 2,000 miles.
2. Headlight needed replaced due to excessive moisture.
3. Armrest console lid fell off.
4. Coin holder broke
5. Plastic around "radio/climate control" fell off.
6. Heated seat switches broken. (They were also installed backwards from the factory, left & right were reversed).
7. Windows rattle. (unresolved)
8. Rear door gasket missing and striker misaligned.
9. Glove box rattle (unresolved)
10. No sound from right speakers, radio replaced.
11. Coolant overflow empty. (no leak found???)
12. Front bumper loose (replaced clips 3-times!)
13. Strange odor (after 3-times and the help from this forum they found a leaking transfer case). Still smell every once in a while after repair.
14. All lights came on: VDC. slip, awd, cvt and went into "limp mode" would not go over 20mph. could have caused a major accident. (this has happened twice within 3-weeks).
15. Plus the recall for the alternator, fuel shields, and seat belt anchors.
I only have 45,000 miles and take very good care of my vehicles. I have had every minor/major service done. Not sure what happened when they built this thing but I have been dealing with problems from the the first month I purchased this and I have had enough!:3: :3: :3: ***UPDATE 10/20/06*** Just heard from mylemon.com and Nissan has offered a settlement of $4500 for all the trouble I have had with my MO. The law firm feels that this is a good settlement considering the mechanical issues have been fixed (for now anyway). I called Nissan Consumer Affairs myself but they were unwilling to do anything for me. They were no help at all and basically could have cared less about the issues I was having. It is a shame that I had to get a third party involved. If they would have just helped me to begin with I might consider a Nissan in the future, but because of their no care attitude I will shop a different manufacturer for my next vehicle. So if any of you out there need that extra help with issues I would recommend giving them a call. |
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| njjoe |
RK2112-
You have 45,000 miles in a year and a half. That's well above average, so you are certainly getting your money's worth from the MO. It's just a shame it was not a better built unit.
Have you considered simply trading it in?
-njjoe |
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| RK2112 |
NJJOE,
It is mostly highway miles. I am in sales and put on about 36k a year. I would like to trade it by I owe almost exactly what it is worth. I traded in my VW GLI to purchase this and they gave me $12,000 for that. I feel Nissan should make this right after all it is a $38,000 vehicle. For me to trade it straight, a new car payment for a similar vehicle would run me about $780 month and I am only paying $510 now.
When I talked to Nissan Corporate said they at this time they are not willing to do anything for me. They actually told me to work something out with the dealer. They weren't any help at all and actually made my even more upset! |
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| enamurao |
look like you are beating the hell out of the MO,things dont last if you dont treat them right,I mean
for the list number 3,4,5,6 to happen you must have being treating the MO like crap. |
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| RK2112 |
enamurao,
I treat my vehicles very well. The coin holder and armrest broke a week after I had it (there was a tsb on the armrest). The plastic that fell off was the pieces behind the radio pod where the light that shines on the heated switches is. I was driving and they just fell off onto the floor. As far as the broken heated seat switches they were put in backwards to begin with. I will say this vehicle had 1,500 miles on it when I purchased it. It was driven by a dealership sales person, that could be were some of the abuse came in because it certainly wasn't me. Trust me if you saw all of the cars I have owned and how I take car of them you would have a different opinion. My VW had 65K on it at trade and they gave me the value for an excellent vehicle at the time. |
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| RK2112 |
| Well my case has been settled. Nissan has issued me a check for $4500 to cover all the issues that I have add with my MO. I assuming they felt this was a fair amount for the 22 times I had been in for repairs in the first year of ownership. So far since the last time in was in for repairs it has been running fine. So hopefully it will be able to make to 100,000 miles (my extended warranty time) and then I will end up trading it. |
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| njjoe |
RK2112-
Good news!! So I guess you can get blood from a rock.
My initial thoughts were that you did not stand a chance of getting compensation from Nissan. I am glad I was wrong.
I wonder what the total payment was. The lawyers at mylemon.com (The Pennsylvania and New Jersey Lemon Law Firm of David J. Gorberg & Associates) were paid directly from the settlement. They had to get something for their efforts.
-njjoe |
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| ekaxel |
| Some of those things look suspiciously like that car was in an accident and sloppily repaired?? |
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| RK2112 |
I did buy it with 1500 miles on it and I am starting to think that someone beat the daylights out of it before I purchased it. The dealership I bought it from traded for it, and they said they didn't know about the 1500 miles before the trade??? Ekaxel, I started to wonder the same thing about the possiblity of it being wrecked. I know in the future unless I get a fantastic deal, when I am buying a new car I will not take one with excessive miles already on it, you just never know who drove it and how it was driven. I actually just noticed that the front plastic shield under the front bumper is all cracked and I know I didn't do it! It looks like someone must have pulled up too far onto something and it was torn. I will be going in for service in a couple of days and will mention it to the dealer. I am sure with that they will want me to pay, we will see what thay say.
As for the lawyer's fees, Nissan had to pay them $1500 so all total it was $6000. |
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| RK2112 |
| Oh also two other things I noticed when I bought my MO was how low the exhaust hangs (only about 6" from the ground) and the name plate positioning on the rear hatch (haven't seen any other MO having then were they are). I know it sounds anal, but it just makes me wonder if something happen to it and it was fixed :confused: |
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| RK2112 |
| Here are the pics: |
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| tmnjmurano |
I'm glad to hear you got something out of Nissan. I guess you can consider the $4500.00 an additional discount off the original purchase price of the car.
Did you buy the car new? If so I think the selling dealer also has some responsibility here. Its hard to believe they'd do a dealer trade for a car with 1500 miles on it and not know anything about the miles. |
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| hfelknor |
The Murano emblem(s) on the hatch is definitely too low. Suspect body work, repaint, etc.
ekaxel is probably right.
Depending on what state you are in, selling a new car without disclosing damage is illegal.
Homer |
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| tmnjmurano |
| The "SE AWD" is too high. All lettering should be around the middle of the reverse lights. |
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| Eric L. |
Thats right - the emblems on the rear tend to line up with the middle of the reverse lights.
Sounds more and more like some of the defects were accident related. |
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| RK2112 |
quote:
Originally posted by tmnjmurano
I'm glad to hear you got something out of Nissan. I guess you can consider the $4500.00 an additional discount off the original purchase price of the car.
Did you buy the car new? If so I think the selling dealer also has some responsibility here. Its hard to believe they'd do a dealer trade for a car with 1500 miles on it and not know anything about the miles.
Yes, It was purchased new. Also what do you all think about how low the exhaust hangs?? |
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| Eric L. |
quote:
Originally posted by RK2112
Yes, It was purchased new. Also what do you all think about how low the exhaust hangs??
Without looking at my own MO, its hard to tell, but it does seem to hang low - quite possibly due to a previous rear collision pushing against the muffler. |
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| GripperDon |
| Be interresting if your lawyer says you have a second case, to cover you when you trade or sell in the car, Is the CARFAX clear? |
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| RK2112 |
quote:
Originally posted by GripperDon
Be interresting if your lawyer says you have a second case, to cover you when you trade or sell in the car, Is the CARFAX clear?
Just ran the carfax report.......no issues shown. |
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| njjoe |
quote:
Originally posted by RK2112
I never ran a carfax report. If the vehicle had damage when still in possesion of the dealer couldn't they cover that up and it wouldn't show on the report????
CARFAX has been proven, time and time again, to not be reliable. It's a nice concept, but there are way too many holes in the reporting process for it to be reliable.
If I had picked up my car and saw 1,500 miles on the clock I would want to know if it was a demo, loaner, buyback, etc. Your dealer had to know where the 1,500 miles came from. They may be stupid but they are not idiots.
-njjoe |
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| RK2112 |
quote:
Originally posted by njjoe
CARFAX has been proven, time and time again, to not be reliable. It's a nice concept, but there are way too many holes in the reporting process for it to be reliable.
If I had picked up my car and saw 1,500 miles on the clock I would want to know if it was a demo, loaner, buyback, etc. Your dealer had to know where the 1,500 miles came from. They may be stupid but they are not idiots.
-njjoe
I was told it was driven by the sales manager of the other dealership. If I didn't owe more than it's worth (because of the mileage I have on it) I would just trade it and get something else. |
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| GripperDon |
| But. If the car had been wrecked IF and you can reasonably show that with pictures. I would go to the Lawyer And see if he thinks a forced buyback is in the cards BEACUSE IMO this would be a fraud and the Dealership by not disclosing this could be in trouble big time. You might get a true new Mo out of this and some handy change for accessories. |
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| rtking |
| RK2112, instead of trying to guess at it, bring your car to a reputable body shop in the area. They should be able to tell you if repairs have been done on the vehicle. Any repair to a vehicle will leave some tell-tale signs. Usually the very high end shops try to do a nearly flawless and largely invisible job, but there's always something. It may be worth your while to pay someone to look over the car and, if they found that it's been repaired and are willing to testify to that fact, you can indeed sue your dealer for fraud. |
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| GripperDon |
quote:
Originally posted by rtking
RK2112, instead of trying to guess at it, bring your car to a reputable body shop in the area. They should be able to tell you if repairs have been done on the vehicle. Any repair to a vehicle will leave some tell-tale signs. Usually the very high end shops try to do a nearly flawless and largely invisible job, but there's always something. It may be worth your while to pay someone to look over the car and, if they found that it's been repaired and are willing to testify to that fact, you can indeed sue your dealer for fraud.
But pictures of original vs repaired along with testimony that the pictures are from your vehicle would be a good set of evidence. |
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| RK2112 |
quote:
Originally posted by rtking
RK2112, instead of trying to guess at it, bring your car to a reputable body shop in the area. They should be able to tell you if repairs have been done on the vehicle. Any repair to a vehicle will leave some tell-tale signs. Usually the very high end shops try to do a nearly flawless and largely invisible job, but there's always something. It may be worth your while to pay someone to look over the car and, if they found that it's been repaired and are willing to testify to that fact, you can indeed sue your dealer for fraud.
At this point I have 52,000 miles on it (I put on about 36,000-38,000 miles a year) so I will have it about another year and then I will trade it in. Since I drive it for work (I am in sales) I just don't have the time to deal with it. As long as it is running, and it is running very well right now, I think I just leave it go. Another reason would be that the majority of the problems I have had other people on this forum have had the same issues. I just had the luck of having all of the issues on my MO. |
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| njjoe |
RK2112-
It is obvious from the photos that your MO has had some body work done to it. The emblems are a dead giveaway. This is just a WAG, but I would bet your MO was rear-ended during those initial 1,500 miles. That would explain the muffler and some other issues.
There is obviously no CarFax history because the dealer would have used his own body shop and would have preferred to keep it all quiet to preserve the value of the car.
Your dealer's actions are both deceptive and illegal. He should not go unpunished.
You say you are too busy too pursue this, but if it can be proved that the dealer did not disclose the prior damage then you could end up with a brand-new MO. That is some good incentive to free up some time. I would contact the lemon-law firm and see if they want to tackle this. It is definitely worth the phone call.
-njjoe |
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| RK2112 |
| Here is another picture of the muffler. Another issue would be that if it was wrecked I would have to try and go after the dealership that my dealer got it from. |
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| tmnjmurano |
rk2112- The dealer who sold it to you represented it as a new car and has a fiduciary responsibility to you. I still don't think a dealer would accept a dealer trade in other than new condition (unless he knew about it and was compensated in some way).
IMO - just on principle, any new car dealer who would sell a 35-38k car in that condition (representing it as a new car) needs to be taught a lesson. |
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| njjoe |
quote:
Originally posted by RK2112
Here is another picture of the muffler. Another issue would be that if it was wrecked I would have to try and go after the dealership that my dealer got it from.
RK-
Your MO's muffler is definitely lower (and uglier) than normal, which supports my contention that your MO was rear-ended in a prior life.
Any reputable body-shop or garage should be able to take a look under the rear of your car and tell if repairs have been made to the body structure. My guess is that whoever repaired your MO left quite a bit of tell-tale signs, as evidenced by the incorrectly-positioned emblems on the rear hatch. They also did a very lousy job as evidenced by the missing rear door gasket and misaligned striker.
This whole situation just burns my @ss. We all know that many (most?) car dealers have questionable ethics. This is evidence of just how low some (most?) dealers will go to deceive the public in order to make a buck. (I wonder just how many water-damaged cars from the New Orleans area were reconditioned and sold as new?)
-njjoe |
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| RK2112 |
quote:
Originally posted by njjoe
RK-
Your MO's muffler is definitely lower (and uglier) than normal, which supports my contention that your MO was rear-ended in a prior life.
Any reputable body-shop or garage should be able to take a look under the rear of your car and tell if repairs have been made to the body structure. My guess is that whoever repaired your MO left quite a bit of tell-tale signs, as evidenced by the incorrectly-positioned emblems on the rear hatch.
-njjoe
njjoe, There is about 2" from the muffler to the heat shield on the vechicle. Depending on how it is parked you can see the whole muffler from the side even with light shining through on the top. I was even going over a set of railroad tracks (ones that sit up higher than the road and the muffler bottomed out. I will have to do some investigating regarding a body shop, I haven't had the need for one in a very very long time. |
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| RK2112 |
| Anybody know of a good, reputable body shop in the Pittsburgh, PA area??? I think I take everyone's advice and have my MO checked to see if it has been wrecked. |
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