| NeverBurnOut |
GB paused.
Warranty Guidelines: And as written on the Terms of Sale available directly on the site and shipped with every order, the lifetime warranty is limited by the lifetime of the company (rather than lifetime of the product which is used in some other place).
The warranty also has some exclusions like abuse, neglect, etc. That info is also available on the site in the Terms of Sale and an additional copy is included with any order shipment.
Thank you and take care everyone. |
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| Hudaman |
NeverBurnOut,
Most of the links you posted are dead.... |
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| NeverBurnOut |
Sorry about that, the links have been fixed!
Thanks for letting me know!
Regards,
Antonio |
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| nissanlove |
| will there ever be a 9007 bi-xenon kit for those people that don't want to loose their highbeam function when converting to hid?? how is the glare is a regular reflector tpe housing? do you guys have some sort of coating or sheild on one side of the bulb to prevent glare from happening ? |
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| xconcepts |
| so still with these you lose high beams correct? Even though I don't use it to much I would like to have it. Any chance on building a bi-system? |
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| JTKSDB |
| Got anything for those of us who have the base models without HIDs? I would like a brighter bulbs for my regular headlights. |
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| Gonzo |
quote:
Originally posted by JTKSDB
Got anything for those of us who have the base models without HIDs? I would like a brighter bulbs for my regular headlights.
The only solution is to rewire and use higher wattage bulbs, of course you may melt the plastic housing.... take a look in my gallery at my comparisions from different bulbs. |
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| Kris |
Interesting.
just one question - what does "warranty for life" mean?
Life of the kit?
Life of the vehicle?
Life of the driver? Owner? What if ownership changes? |
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| Nathan @ NBO |
Good questions guys, keep em comin'.
nissanlove---As far as releasing a BiXenon (hi/low) 9007 bulb, there is a possibility but only if the demand becomes apparent. You're not going to want high beams after installing out kits :D Mind you there will be glare because of the nature of the headlight housing but it isn't bad (similar to the Escalade) . There is also no coating on the 9007 bulbs.
xconcepts --You will lose highbeams but trust me, you will love the output of these lights!
JTKSDB --Sorry, we only offer HID bulbs and kits, why not check out the 9007 HID Kit ? Standard halogen bulbs, such as the Silverstars, don't offer much improvement over your regular bulbs, but they do cost substantially more. And as Gonzo put it, if you ever choose to put in the higher wattage colored bulbs, you run the risk of damaging your harness.
Kris --The kits are warranted for the life of the units themselves.
Any more question? Feel free to ask!
Cheers!
Nathan |
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| Kris |
Nathan,
I looked at your site and the KITs look good. I may consider upgrade of the fogs on the FX later in summer…
However, it is still puzzling me what does “lifetime warranty” mean? I guess this is more a philosophical question.....let’s assume the bulb failed, that means it “finished its life”. So the warrant expired. Even if it happened in a few days after installation. Or it means “as long as I own the vehicle”, or “as long as vehicle is drivable”….hm…still confused… |
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| SIM |
| I admit that I would probably go for it if there was a low-high beam conversion kit for the 9007 but I also heard so many horror stories about bad lighting patterns that I'm a little scared too. And what color would be the brightest? On the picture, 6000K looks like it is more natural but I may be wrong. |
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| Kris |
quote:
Originally posted by SIM
And what color would be the brightest? On the picture, 6000K looks like it is more natural but I may be wrong.
Based on my experience and knowledge would not go any higher than 4,300k |
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| nissanlove |
yes, anything over 4,300K and you start leaving the natural "sunlight white" spectrum and move into a more blue(6,000k) and then purple(8,000K) color output with which you start to loose light output itself for looks.
i was wondering if there will be any 3,000K or lower kits to get that euro yellow fog light or headlight look. |
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| Eric L. |
quote:
Originally posted by Kris
Nathan,
I looked at your site and the KITs look good. I may consider upgrade of the fogs on the FX later in summer…
However, it is still puzzling me what does “lifetime warranty” mean? I guess this is more a philosophical question.....let’s assume the bulb failed, that means it “finished its life”. So the warrant expired. Even if it happened in a few days after installation. Or it means “as long as I own the vehicle”, or “as long as vehicle is drivable”….hm…still confused…
I would like an answer to this question as well. |
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| SIM |
| Marketing and politics do share a lot of affinities... :p |
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| njjoe |
Hmm, a lifetime warranty on a light bulb does sound a bit absurd. It is kind of like having your heart surgeon giving you a lifetime warranty on the operation.
-njjoe |
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| Kris |
It really puzzled me - lifetime warranty? What does it mean? Below is some informatin I found on the net. As I suspected we need to be very careful with so called "lifetime warranties".
Lifetime limitations
IS A LIFETIME WARRANTY on a product only good until it dies? And if so, do we have anyone to blame but ourselves?
One of the true pleasures of this job is getting to read the remarkably diverse, informative, and insightful feedback readers offer on the topics we discuss each week. My recent column about hardware vendor warranty policies (see "You've been cut off," was particularly rewarding in this respect. Readers chimed in with a host of experiences of their own, as well as some intriguing observations about how far a vendor's responsibilities to fix its products go.
Readers were all over the map when describing their expectations as to whose lifetime a "limited lifetime warranty" pertains. Many echoed the sentiments of the reader surprised by SMC Networks' definition of lifetime as being only while the product is on the active SMC price list. "Any other definition of the meaning of 'lifetime' (other than the customer's lifetime) is meaningless," writes one reader. "Otherwise, it's not a limited warranty, it's a nonwarranty."
Others, however, argued that vendors have the right to determine what the practical definition of a product's lifetime should be. "The lifetime issue ... has always been decided by the vendor, or other authority, in all walks of life," writes a reader who is himself in the service industry. "Is a 'life' sentence for a felon really to the end of his/her life? Does the 'lifetime' of an automobile tire extend to the end of usable tread or until the owner dies? Both 'life' and 'lifetime' are terms that must be determined by the entity using them."
Indeed, a number of readers say they learned long ago that a warranty for life has no more meaning than the vendor chooses to give it. One reader recalls an InfoWorld investigation in the mid-1980s (which I should remember but don't) that looked at what different vendors in the diskette business meant by a lifetime guarantee. "It turned out that one manufacturer defined lifetime as being until the product failed -- that's right, it was warranted not to fail prior to actually failing!"
Such definitions have not been limited exclusively to high tech, either. Another reader remembers buying a name brand lawn sprinkler back in the early 1970s that came with a lifetime warranty. "As you can guess, lawn sprinklers are prone to mishap, misadventure, and just plain wearing out," the reader writes. "Mine lasted about four years and then refused to rotate anymore. When I took them back, [the manufacturer] refused to replace it because [its] definition of lifetime was 'for as long as the product lasts.' "
But the assumption that vendors can define their terms as they please may not be entirely warranted. Several readers pointed out that at least a few states, such as California, have fairly strict consumer protection laws that can in some cases mandate at least a three-year product lifetime.
And Federal Trade Commission (FTC) guidelines suggest that those companies advertising a lifetime warranty for their products might be guilty of deceptive practices if the advertisement is not worded in such a way as to make it clear what lifetime is intended. For example, a car muffler advertisement might say the guarantee lasts for as long as your car runs whereas a car battery advertisement might say the warranty is good for as long as you own your car.
(How do you suppose the FTC would translate those examples to the computer business? Let me offer a candidate: Your lifetime warranty is good for the lifespan of Microsoft's latest operating system, at which point all bets are off.)
Quite a few readers expressed the opinion that we have only ourselves to blame if vendors can thrive with warranty practices we don't like. "Given that the dishonorable business tactics averred in your essay are widespread and have come to constitute the norm rather than the exception in this industry, why not discuss the chilling improbability of any improvement as long as customers continue to accept such abuse and continue to spend money purchasing these vendors' goods and services?" writes one reader. "In short, why on earth should vendors bother dealing fairly as long as they can continue to make greater profits dealing unfairly?"
If vendors find there is no economic reward in providing better service, better service won't be available. "There is," writes a pensive reader, "an economic principle underlying the effect of early abandonment of products for support that bears bringing forward and, I would argue, indicates that the customer already decided that point. Each company ... can only innovate so much in a space before the market isn't interested in the marginal improvements beyond the required need. In order for any vendor chasing the innovation curve in a maturing technology to make customers adopt new innovations, they have to price them to be a reasonable alternative to the status quo. To accomplish this, of course, requires knocking the legs out of support for the older products that built the brand in the first place. Not to be an apologist for vendors, of course -- there is much they could do to cheaply and simply improve services and support -- but there is a market force at work here that holds the vendors in its trap as surely as it does customers."
One final point that a number of readers made was that all the warranty sins we've been discussing were committed by hardware vendors. "At least they have a warranty, as weak and limited as it might be," one reader writes. "How about software?" A good point, indeed. As we'll see next time, the return polices that software publishers adopt routinely go beyond the hardware manufacturers' wildest dreams. |
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| SIM |
This from NeverBurnOut.com website (under Lifetime Commitment) should answer the question quite explicitely...
quote:
You’ll never see another HID system like ours and never find a better HID warranty -- we want you to keep your NBO HID kit and bulbs for the rest of your life. Thanks for your time. We hope we can serve you.
So, it seems according to this that it is indeed until the end of the buyer's life. It also probably means that this warranty is not transferrable if you sell your vehicle to someone else. |
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| zebelkhan |
quote:
Originally posted by SIM
...So, it seems according to this that it is indeed until the end of the buyer's life...
So that is what "life of the units themselves" means?...:D |
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| SIM |
I would personally rely on what is official on their website. We have no idea what is the "rank" of Nathan in this company or what he meant (because it makes absolutely no sense) but I am sure that the owners of this company must have read what is posted on their website... ;)
I don't know anything about the laws in Washington, but if this company was physically located here, they would be bound by what is written on their official publications, something called misrepresentation if not enforced and punishable with hefty fines. |
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| Kris |
Just to make it perfectly clear - I have nothing against "never burnout out" as a company. They product looks reasonable. But I have no experience with it so I can only rely on their site and customers feedback.
Why I asked question about "lifetime warranty"? Because this term gets abused. In my opinion more often that not this is just a marketing slur designed to mislead general public. So just be careful when you see "lifetime warranty" statements... This is like "bumper to bumper" warranty....a joke! Costly in some instance though... |
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| Eric L. |
My reading of the "warranty" on the website doesn't mention any specific conditions or promises. It just says they test bulbs and believe these bulbs will last longer than competitors bulbs. NOWHERE do I see that they will warranty the bulbs for the "lifetime of the owner." I do see a mention that they "want you to keep the bulbs for the rest of your life" but well I'm sure a Chevy dealer wants people to keep buying Silverados for the rest of their lives, but they aren't going to give a million mile warranty on it.
So I am still not sure what this "lifetime warranty" is. If its "the life of the bulb" then I can say everything you buy has a lifetime warranty (until it stops working).
To me, a "lifetime warranty" means that if the bulb ever fails to function for whatever reason (be it physical damage or its just used up its life) they will send you a new one for FREE. In other words, other than the cost of shipping, there shouldn't be a penny out of your pocket once you purchase the initial bulbs. Otherwise, the warranty is meaningless. |
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| SIM |
| I am very curious to read the written answer from a NeverBurnOut knowledgeable representative on this warranty topic, if any ever comes. Also very interesting to know if everyone crawls under a rock or comes strong and clear to defend this marvelous (and very BOLD) marketing argument... :p |
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| SIM |
| No answer yet! They must be really busy replacing bulbs under lifetime warranty! :2: |
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| Eric L. |
quote:
Originally posted by SIM
No answer yet! They must be really busy replacing bulbs under lifetime warranty! :2:
I have a feeling the lack of response speaks for itself. Some "lifetime warranty" that was!
I am hoping though, that I am wrong, and they respond to clear it up. |
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| njjoe |
Hmmm... I just noticed that the sales blurb for the "Never Burn Out" bulbs claims that the bulbs undergo a 200 hour endurance test. Does that mean each burn is illuminated for 200 hours? If so, doesn't that mean you are basically buying a used bulb that has 200 hours of it's life already used up? Car HID bulbs have a life of 2,000 to 3,000 hours. The burn-in eats up almost 10% of that.
I have halogens... what do I care? :p
-njjoe |
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| SIM |
| Joe, you really don't care how much burned in they are when you get them since you have a lifetime warranty... :D |
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| SIM |
Eric, as P.T. Barnum would say:
"There's a sucker born every minute" |
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| NeverBurnOut |
Hey guys,
We'll make this short and simply. First, let me apologzie for Nathan -- he's actually interning with us right now, so he didn't exactly understand our policies.
Second, we want you to carry NBO for the rest of your life, but OF COURSE, the HID warranty would end with the end of the company. But there's no nonsense "lifetime of the bulb" warranty. (and I think someone mentioned here, the warranty isn't transferable to a third party.).
Also, in the end, it's not a scam. We think our HID kits can go many years with normal usage at which point most car owners move on and would upgrade their kit (new bulbs? new setup?). And if they don't, we're willing to replace the parts. So no big deal. Because we have faith in the longevity of the kits we figured we might as well warranty in a demonstrative fashion.
I REALLY hoped that helped. We're trying to be very transparent here, but I think we should start another thread :).
Daniel |
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| Eric L. |
Thanks for the reply. I am still unclear however, about the "lifetime of the bulb" warranty. Which is it?
1) if bulb burns out for any reason, you get a free replacement
or
2) if bulb burns out due to normal usage, i.e. its used up its life like any normal bulb, despite this being a gas discharge bulb, you do NOT get a replacement
In other words, how does this differ from "its warrantied until it breaks" deal, which essentially is no warranty at all.
I don't mean to imply anything with these questions, but just want the clearest answer possible for the benefit of everyone here. |
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| NeverBurnOut |
I'm thinking we might just pull this GB thread because of all the misunderstandings.
If the bulb goes out, and it wasn't abused/improperly installed, we replace it. Keeps everyone happy and it is a tremendous warranty. There are a lot of kits on the market with lower grade quality and are backed by a 12 month warranty with more aggressive pricing.
We just wanted to show we stood by our products.
Daniel |
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| NeverBurnOut |
MODS, can you shut this GB thread down?
We'll be in contact with Daniel about the sponsorship. But we'll probably open another GB thread when we've consolidated all the questions and have systematic responses to each.
Thanks team,
Daniel |
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| njjoe |
quote:
Originally posted by NeverBurnOut
I'm thinking we might just pull this GB thread because of all the misunderstandings.
Daniel
No, no, no. You can't pull the thread just because you don't like it. You could ask us to ignore it, but as [b/Gonzo[/b] can tell you, that tactic won't work. I suggest you start a new thread and this one will end up buried in the archives.
-njjoe |
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| Eric L. |
quote:
Originally posted by NeverBurnOut
I'm thinking we might just pull this GB thread because of all the misunderstandings.
If the bulb goes out, and it wasn't abused/improperly installed, we replace it. Keeps everyone happy and it is a tremendous warranty. There are a lot of kits on the market with lower grade quality and are backed by a 12 month warranty with more aggressive pricing.
We just wanted to show we stood by our products.
Daniel
Actually this was the answer I think a lot of us were looking for. To me, it reads as if you are willing to back your products and if this is the case, I am sure you will have many happy customers.
No need to pull this thread - I'm not sure how long the OEM bulbs on the 2003 MO's will last, but when they die, I'm sure many owners will come to the forum looking for replacement HIDs. |
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| SIM |
| And now guys please go to work on a bi-xenon conversion kit for the 9007... pretty please??? :p |
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| NeverBurnOut |
Thanks to all of you for your comments everyone, we appreciate the honesty and concerns that your community has expressed!
Once again I would like to personally apologize for any confusion in regards to our warranty and to the length of time it took for us to respond.
All of your witty (and somewhat biting) comments were deserved :D
To update all of you, the code 250 that we were using as a promotion has been removed until we can speak to Daniel and hopefully bring you all a better Group Buy.
We apologize if this has caused anyone any kind of inconvenience, and if it has, please feel free to contact us and we will do our best to fix the problem. =)
PS We're working on the bi-xenon ;) and some other cool products we hope you guys will enjoy!
Antonio |
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| SIM |
Well, now I am convinced. And since I intend to live very long, the one kit that I will buy better be extremely good! :2:
Kirk out. |
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| Corin |
I think a kudos is in store for this company. You guys really beat up on them and didn't wait very long for a response, but they came back and DID respond, and explained everything. Not to mention they're still willing to set up a group buy for everyone without anyone even asking.
Remember, not everyone has the time to read through and respond to every thread on every forum every day.
NeverBurnOut just took a whipping and bounced right back to give a pretty satisfactory answer, and I think THAT says quite a bit about the company. Those are the kinds of people I LIKE doing business with. |
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| SIM |
Corin,
Don't go inflating their balloon too much 'cause I want the huge guilty coupon, not the tiny "everyone's behind me" one... :p |
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| biggun |
quote:
Originally posted by SIM
Corin,
Don't go inflating their balloon too much 'cause I want the huge guilty coupon, not the tiny "everyone's behind me" one... :p
LOL! |
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| Kris |
Wow! Look what an innocent question like “what is lifetime warranty” can do! :)
Anyway, I am satisfied now and in summer I am converting FX fogs to HID’s. So Antonio you may count on me as a customer. Satisfied? Time will tell......;) |
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| risaralda |
ok, count on me for the fog lights
risa |
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| nissanlove |
will you guys be making an ion yellow kit availabe(something around 3000K) i've really grown accostomed to my yellow bulbs but something brighter will defenitly do a better job :)
i'm going for some fogs for sure. |
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| Nathan @ NBO |
Hey guys,
I just wanted to extend my apologies for providing the wrong information. Be sure though that you are in good hands with NBO. You are dealing with a group of really smart people who most definitely stand behind their product 100%.
Again, I'm sorry and I'm glad things got cleared up. |
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| NeverBurnOut |
quote:
Originally posted by SIM
Corin,
Don't go inflating their balloon too much 'cause I want the huge guilty coupon, not the tiny "everyone's behind me" one... :p
Haha. Comedy Jose. (Btw, Corin, thanks buddy).
It IS nice to have some support after that destroyer-class razzing we got back there because of our lovely intern. That said, the questions were VERY fair and should have been asked. I just wish we had arrived a wee bit sooner (many wee bits sooner actually).
NATHAN. Nathan, Nathan, Nathan. Come to the office octagon -- Antonio will deal with you there.
Daniel |
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| NeverBurnOut |
quote:
Originally posted by Corin
I think a kudos is in store for this company. You guys really beat up on them and didn't wait very long for a response, but they came back and DID respond, and explained everything. Not to mention they're still willing to set up a group buy for everyone without anyone even asking.
Remember, not everyone has the time to read through and respond to every thread on every forum every day.
NeverBurnOut just took a whipping and bounced right back to give a pretty satisfactory answer, and I think THAT says quite a bit about the company. Those are the kinds of people I LIKE doing business with.
Corin! You're in Seattle? If you ever want some HIDs put on your car, we'll have someone come out to you and put them on personally.
:1: <- what is that? I thought it was a celebratory piece, and then realized, I think it IS a celebratory piece. .. .. :eek:
Goodnight gentlemen. |
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| nissanlove |
| so will there be an ion yellow kit offered(3000k)? |
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| Ski Zero |
| Well, hopefully ya'll will be putting these back on a discount or something soon, I was gonna order the set for my Miata today, but no discount code....oh well. Really looking forward to some new lighting! |
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| speedwarp |
| I ordered the 9006 HID kit for my fog lights. Had them installed by a nissan dealer. Everything you said happened. Plug and Play, and they look fantastic. I was worried that being used as drls they might burn out faster, however your customer service assured me they would be fine and that I do not need a spare set of bulbs. Thankyou for the fast shipping as well. The mechanic that did the installation was very impressed. |
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| njjoe |
quote:
Originally posted by speedwarp
I ordered the 9006 HID kit for my fog lights. Had them installed by a nissan dealer. Everything you said happened. Plug and Play, and they look fantastic. I was worried that being used as drls they might burn out faster, however your customer service assured me they would be fine and that I do not need a spare set of bulbs. Thankyou for the fast shipping as well. The mechanic that did the installation was very impressed.
speed-
You must have a pretty decent Nissan dealer because I always thought they were reluctant to install aftermarket or non-EOM approved parts.
-njjoe |
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| NeverBurnOut |
We wanted to take care of you from the beginning. And a nice dealer, yes :), but I think the ease of our kits puts most people at, well, ease. We were happy to upgrade your shipping on the house, and well, we weren't surprised the mechanic liked the set up :) -- we did our leg work beforehand.
We hope we continue to make a positive, lasting impression.
Daniel |
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| nissanlove |
| i still have not received a response as to whether or not you will be offering an ion yellow hid kit? if you will be, i am holding out for that. |
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| Nathan @ NBO |
Sorry about the delay nissanlove, but for the moment we are not offering ion yellow bulbs, although we do plan on bringing them to you guys in the very near future. We'll be sure to keep you guys in the loop on when that is though.
Cheers! |
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