| xconcepts |
WTF!!! First was at 23K and it took them over a month to replace it after I told them I thought it was the tranny. But since they could not replicate the problem after it was shut off and turned back on they did nothing until it completely went. Mind you, I took it in 4 times.
Now its starting again... AT 45K!!!!! So am I going to have to go through this every 23K???
I called the dealer I'm near now and they said that if it doesn't show a code they will not do anything, even though of the history and it is the same starting problems. So once again I have to wait until it goes completly again. I told them when I accelerate from a dead stop, the rpms do nothing for a good 3-4 seconds then it trys to "catch up" since I now have the gas peddle more than half way in, and the whole car jurks forward finally. But when I turn the car off and back on it resets or something and will not happen for a while. This is the same thing it did the first time.
Since it is still under warrenty and would not cost me to replace again I an thinking of calling the Corperate office and complaining. I could understand a little about the first time and I delt with it, but twice and the car has less than 50k????
Whats the chance of them either paying off my car and getting me a different one? Or am I just kind of stuck with getting another replacement, waiting about a month for it to go and hoping not to get stuck 20 miles from anything?
This is really pissing me off and I was going to buy another MO or other Nissan after this one was paid off, now it might be different. Toyota, Land Rover and Saab are looking better. |
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| o6murano |
quote:
Originally posted by xconcepts
WTF!!! First was at 23K and it took them over a month to replace it after I told them I thought it was the tranny. But since they could not replicate the problem after it was shut off and turned back on they did nothing until it completely went. Mind you, I took it in 4 times.
Now its starting again... AT 45K!!!!! So am I going to have to go through this every 23K???
I called the dealer I'm near now and they said that if it doesn't show a code they will not do anything, even though of the history and it is the same starting problems. So once again I have to wait until it goes completly again. I told them when I accelerate from a dead stop, the rpms do nothing for a good 3-4 seconds then it trys to "catch up" since I now have the gas peddle more than half way in, and the whole car jurks forward finally. But when I turn the car off and back on it resets or something and will not happen for a while. This is the same thing it did the first time.
Since it is still under warrenty and would not cost me to replace again I an thinking of calling the Corperate office and complaining. I could understand a little about the first time and I delt with it, but twice and the car has less than 50k????
Whats the chance of them either paying off my car and getting me a different one? Or am I just kind of stuck with getting another replacement, waiting about a month for it to go and hoping not to get stuck 20 miles from anything?
This is really pissing me off and I was going to buy another MO or other Nissan after this one was paid off, now it might be different. Toyota, Land Rover and Saab are looking better.
I'm at 30,000 and just had the transfer case changed again, it was changed with a new tranny @ 20,000miles it's ridiculous, the car wasn't even a year old. I still love it....just wish this whole CVT was an option or made it stronger |
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| njjoe |
quote:
Originally posted by o6murano
I'm at 30,000 and just had the transfer case changed again, it was changed with a new tranny @ 20,000miles it's ridiculous, the car wasn't even a year old. I still love it....just wish this whole CVT was an option or made it stronger
In my opinion it does not need to be made an option nor be made stronger, it just needs to be made repairable.
Most of the CVT failures are not immediately catastrophic, the problems are initially intermittent and can be made to temporarily disappear simply by turning the ignition off and restarting the MO. That leads me to believe the problem is electrical in nature. Somewhere inside the MO is a PCB or module that is failing. Wouldn't it be nice if the dealer could simply replace the failing module?
-njjoe |
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| Snowride |
| I had 4 trannys replaced on a 2002 Acura TL. PITA to say the least. Finally found out it was never the tranny to begin with. Only problem was the wiring harness which was either corroded or damaged. This made the computer freak out and the symptoms were the same as a bad tranny. Just a thought. |
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| Corin |
When your MO starts doing this the next time you're out, drive right to that dealership. DO NOT turn off the car. Just pull up and make them come on a test drive with you. If they resist (which, of course, they will) start complaining about how they never fix anything for you because they refuse to believe that your vehicle has a problem, and that you want to show them first hand what it is doing so that they can't back out of the work. Make sure you do this in front of potential customers, particularly on the sales floor if at all possible.
If you can get a service manager to ride with you, and they see what is happening, then they can't give you the "cannot reproduce" runaround.
This is the ONLY way to get them to fix intermittent problems. |
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| o6murano |
quote:
Originally posted by njjoe
In my opinion it does not need to be made an option nor be made stronger, it just needs to be made repairable.
-njjoe
Agreed |
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| I-285MURANO |
This is really pissing me off and I was going to buy another MO or other Nissan after this one was paid off, now it might be different. Toyota, Land Rover and Saab are looking better. [/B][/QUOTE]
Sorry to hear about the CVT, hope they get it under control. I wouldn't recommend the Land Rover or the Saab, you would really be pissed off; those vehicles live in the shop. |
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| xconcepts |
quote:
Originally posted by Corin
When your MO starts doing this the next time you're out, drive right to that dealership. DO NOT turn off the car. Just pull up and make them come on a test drive with you. If they resist (which, of course, they will) start complaining about how they never fix anything for you because they refuse to believe that your vehicle has a problem, and that you want to show them first hand what it is doing so that they can't back out of the work. Make sure you do this in front of potential customers, particularly on the sales floor if at all possible.
If you can get a service manager to ride with you, and they see what is happening, then they can't give you the "cannot reproduce" runaround.
This is the ONLY way to get them to fix intermittent problems.
The problem with this is that it has starts acting up when I'm 20+ miles away from a dealer. When I have to get on a highway or making a turn and have to go within a few seconds, or get creamed, its hard to get to the dealer while it is acting up. |
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| Eric L. |
quote:
Originally posted by Corin
When your MO starts doing this the next time you're out, drive right to that dealership. DO NOT turn off the car. Just pull up and make them come on a test drive with you. If they resist (which, of course, they will) start complaining about how they never fix anything for you because they refuse to believe that your vehicle has a problem, and that you want to show them first hand what it is doing so that they can't back out of the work. Make sure you do this in front of potential customers, particularly on the sales floor if at all possible.
If you can get a service manager to ride with you, and they see what is happening, then they can't give you the "cannot reproduce" runaround.
This is the ONLY way to get them to fix intermittent problems.
I agree wholeheartedly - while I feel bad for MO owners with vehicle problems, the dealer can do NOTHING if they cannot detect the problem themselves. Think about it - if you ran your own shop, would you repair something for free if you could not even detect the problem? This is where the burden is on the customer to demonstrate the problem by taking the tech on a testdrive so they can experience firsthand what you are describing. Beyond that, you cannot expect them to throw parts at the car, which is the least intelligent way to repair a vehicle. |
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| Eric L. |
quote:
Originally posted by xconcepts
The problem with this is that it has starts acting up when I'm 20+ miles away from a dealer. When I have to get on a highway or making a turn and have to go within a few seconds, or get creamed, its hard to get to the dealer while it is acting up.
Then take the technician on a 20 mile test drive. Be prepared to pay their $100 diagnostic fee or whatever they charge though, if the problem does not crop up, since you are taking up their time. If the problem does crop up and its covered under warranty, then its free anyways and you get the satisfaction that a mechanic experienced the problem first hand. This is really the only way to pinpoint those intermittent problems if you want to avoid the "could not reproduce" comment on your service invoice. |
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| charliedigital |
quote:
Originally posted by xconcepts
Toyota, Land Rover and Saab are looking better.
Saab?! Whoa, whoa, let's not get crazy here... |
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| Corin |
quote:
Originally posted by Eric L.
I agree wholeheartedly - while I feel bad for MO owners with vehicle problems, the dealer can do NOTHING if they cannot detect the problem themselves. Think about it - if you ran your own shop, would you repair something for free if you could not even detect the problem? This is where the burden is on the customer to demonstrate the problem by taking the tech on a testdrive so they can experience firsthand what you are describing. Beyond that, you cannot expect them to throw parts at the car, which is the least intelligent way to repair a vehicle.
Yes, you have a point, but on the other hand when you bring in your vehicle reporting an obvious problem that many people before have reported, and that they have fixed on many other vehicles, and know exactly what it is doing, what is the reason for not doing the warranty work? Especially since they ARE getting paid for that work, just by Nissan rather than YOU.
It seems that many other car companies are MUCH better about warranty repairs than Nissan. They'll at least TRY to fix the problem rather than refusing to believe that there is something wrong. |
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| Eric L. |
quote:
Originally posted by Corin
Yes, you have a point, but on the other hand when you bring in your vehicle reporting an obvious problem that many people before have reported, and that they have fixed on many other vehicles, and know exactly what it is doing, what is the reason for not doing the warranty work? Especially since they ARE getting paid for that work, just by Nissan rather than YOU.
It seems that many other car companies are MUCH better about warranty repairs than Nissan. They'll at least TRY to fix the problem rather than refusing to believe that there is something wrong.
I'm not sure if its such a common problem. Yes CVTs and transfer cases do go out, but when they do, it should be obvious on a test drive what the issue is. If its an INTERMITTENT issue, then all bets are out the window, and unfortunately it falls on the owners to reliability demonstrate the problem in action to the Nissan tech.
Yeah they do get paid for warranty repairs, but its at a reduced rate compared to what a walk in customer would have to pay out of pocket. |
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