| njjoe |
The "new" Chrysler is now offering a Lifetime Powertrain Limited Warranty for most new Chrysler, Dodge, and Jeep vehicles purchased from 07/26/07 on. It sounds like a pretty good deal. Too bad Nissan doesn't follow suit.
Here are some Q&A on the new warranty:
Q1: How do I know if I’m covered by the new Chrysler Lifetime Powertrain Warranty?
A1: You’re covered if you’re the first registered vehicle owner (purchased on or after July 26, 2007) – retail or lease – in U.S., Puerto Rico and The Virgin Islands.
Q2: What does the new powertrain limited warranty include?
A2: The Chrysler Lifetime Powertrain Warranty covers the cost of all parts and labor needed to repair covered powertrain components – engine, transmission and drive system – on most new Chrysler, Jeep and Dodge 2006 MY, 2007 MY and 2008 MY vehicles.
Q3: What powertrain parts and components are covered?
A3: Gasoline engine, transmission and drive systems (FWD, AWD, RWD or 4WD).
Q4: Are there specific provisions to the new warranty?
A4. In order to maintain the Chrysler Lifetime Powertrain Warranty, you must have a powertrain inspection performed by an authorized Chrysler, Jeep or Dodge dealer once every 5 years. This inspection, performed at no charge, must be made within 60 days of each 5-year anniversary of the warranty start date of the vehicle. It is your responsibility to perform preventative maintenance on your vehicle. You’re strongly encouraged to follow the instructions contained in the Scheduled Maintenance Service guidelines in your Owner’s Manual.
Q5: When does the new warranty coverage take effect?
A5: The Chrysler Lifetime Powertrain Warranty begins at the end of the 3-year/36,000-mile Basic Limited Warranty.
Q6: Why is Chrysler changing its warranty coverage?
A6: Our confidence level in our vehicles is very high. Our dealers are telling us that our products are the best quality they've seen in a very, very long time – maybe ever. So, we'd like to take this level of confidence and share it with you, our customers. This new powertrain warranty demonstrates our commitment to you as a Chrysler, Jeep or Dodge customer and the confidence we have in our ability to produce quality, reliable and durable vehicles. We want you to feel that same confidence.
Q7: Are any Chrysler vehicles excluded?
A7: Our new Lifetime Powertrain Warranty covers over 88% of our vehicles sold at retail in the U.S. Vehicles that not covered include those used as/for/by police, taxis, limousines, postal delivery, ambulances, rental or government – these will continue to be covered by the 3-year/36,000-mile Basic Limited Warranty. Also excluded are SRT models and Dodge Sprinters which are covered by our 3-year/36,000-mile Basic Limited Warranty; and our diesel-engine vehicles (Dodge Ram Cab/Chassis and Dodge Sprinter) which are covered by a 5-year/100,000-mile engine warranty – our diesel-equipped Jeep vehicles have a 3-year/36,000-mile engine warranty.
Q8: What about second owners of the vehicle?
A8: Subsequent owners or lessees, even if they are within the same family or business, are not covered. Successor business entities or persons to whom the vehicle is transferred by operation of law are also not covered. Chrysler offers extended service contracts for purchase for second owners of Chrysler, Jeep and Dodge vehicles.
Q9: Why did you choose to make this program non-transferable?
A9: Our internal research data confirmed that the transferability take rate (available on the 7-year/70,000-mile warranty program) was low. We are providing peace-of-mind to the original owner who made the investment in our Chrysler product. Our competitors, Hyundai/KIA/Mitsubishi that offer what was considered the benchmark in long-term powertrain warranty (10 years/100,000 miles), only extend it to the original owner. With the announcement of the Chrysler Lifetime Powertrain Warranty, Chrysler will be the new benchmark in long-term powertrain warranty.
Q10: How does your new lifetime powertrain warranty coverage compare to your competitors?
A10: We are the first and only OEM to offer a lifetime powertrain warranty.
Q11: What is different from your 7-year/70,000-mile powertrain warranty to the new Chrysler Lifetime Powertrain Warranty?
A11: The 7/70 warranty included a deductible per repair visit, and coverage was transferable for a fee of $150. The new lifetime warranty has no deductible and is not transferable.
Q12: If I purchased my vehicle on July 24 or 25, am I still eligible for the new lifetime limited warranty?
A12: No. However, Chrysler Service Contracts offers a Lifetime Powertrain service contract that is similar to the Company’s new powertrain warranty program. For 60 days, this plan will be offered at a great value to you if you own a 2006 MY and 2007 MY Chrysler, Jeep or Dodge vehicle with the 3/36 basic limited warranty coverage.
Q13: How long will this new Chrysler Lifetime Powertrain Warranty be offered on Chrysler vehicles?
A13: At this time, we plan to continue this warranty program through the 2008 MY.
Q14: How can I learn more about Chrysler’s new Lifetime Powertrain Warranty?
A14: Initially, warranty details will be provided as a supplement to the current vehicle Warranty Information Books. Revised warranty books for future vehicles are currently under development. Customers may also visit Chrysler.com, Dodge.com and Jeep.com for more information.
Q15: Is towing included in the new Chrysler Lifetime Powertrain Warranty program?
A15: No. Our research indicates that most consumers have independent towing service plans such as AAA.
Q16. Are Mexico, Canada and International markets offering the new Lifetime Powertrain Warranty?
A16: No. This is a U.S. program only.
Q17: Is this just a marketing promotion to drive traffic to your dealerships?
A17: No. This demonstrates our commitment to improved quality on all our vehicles. This isn't a rebate or financing incentive. We stand behind our products with capital investment in facilities and technology. Our warranty programs exemplify our investment in powertrain. It's a move of strength.
Q18: What does 'lifetime' mean?
A18: Lifetime is lifetime.
-njjoe |
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| bob1 |
I really thought I'd see a catch like all service including oil must be from the dealer. I did not see that.
Hats off to someone for stepping up to the plate as last month the imports for the first time in history had outsold the big 3 in the USA.
Now if they only get off the worst resale values, the big 3 may get some business.
Bob1 |
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| Corin |
A couple of the points crack me up. Particularly the last one:
Q18: What does 'lifetime' mean?
A18: Lifetime is lifetime.
Yeah, thanks. Now it's perfectly clear.
And the whole reason they can do this is because it only covers the first owner. Just like Kia offering their 100k warranty, they can easily do this because VERY few owners will keep a new car that long.
Most people that buy NEW cars replace them MUCH earlier than 100k miles, let alone the lifetime of the vehicle (or owner). These companies can bank on the fact that they will make more sales with the hype of this warranty, which will more than cover the few people that will have "first owner" warranty claims beyond 60k miles. |
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| mgthe3 |
I agree Corin.
I remember asking my nieghbor, "how many transmissions does this make" when I saw her DC minivan getting towed, again.
"This is the 4th, but they are all under warranty".
oki doki
:rolleyes: |
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| Eric L. |
| In the end, the projected costs of the warranty is included in the price of the vehicle anyways, so consumers are really paying for the warranty to begin with. That said, this warranty can only benefit consumers as other manufacturers may be pressured to follow suit. |
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| Corin |
quote:
Originally posted by mgthe3
I agree Corin.
I remember asking my nieghbor, "how many transmissions does this make" when I saw her DC minivan getting towed, again.
"This is the 4th, but they are all under warranty".
oki doki
:rolleyes:
HA! Yes, I'd much rather have a reliable vehicle with a short warranty that hardly ever breaks down than one with an excellent warranty that is always in the shop! :rolleyes: |
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| Kris |
Some information on warranty cost. Makes for interesting reading:
2006 2005 Latest vs.
Claims Claims Claims Year
Company $ Mil $ Mil Rate¹ Before
Apple Inc. $244 $230 0.9% -44%
Applied Materials Inc. $182 $198 2.0% -30%
United Technologies $396 $459 1.1% -23%
Novellus Systems Inc. $83 $85 5.0% -21%
Cisco Systems Inc. $390 $387 1.5% -20%
Tyco International Ltd. $83 $119 0.2% -19%
General Electric Co. $665 $699 1.0% -15%
Eaton Corp. $83 $87 0.7% -14%
General Motors Corp. $4,463 $4,696 2.6% -12%
Terex Corp. $88 $80 1.1% -8.8%
Caterpillar Inc. $745 $712 1.9% -8.5%
Danaher Corp. $94 $85 1.0% -8.2%
AGCO Corp. $118 $128 2.2% -7.9%
Eastman Kodak Co. $79 $79 1.3% -7.9%
Delphi Corp. $140 $154 0.5% -7.2%
Sun Microsystems Inc. $359 $341 4.4% -6.6%
Hewlett-Packard Co. $2,346 $2,353 3.2% -6.5%
Palm Inc. $73 $80 4.8% -6.4%
KB Home $61 $55 0.6% -4.7%
Lennar Corp. $168 $149 1.1% -3.7%
Textron Inc. $167 $149 1.6% -1.3%
IBM Corp. $762 $831 3.4% -0.9%
Navistar International na $264 2.4% na
Lexmark International $161 $172 9.7% +1.2%
Goodrich Corp. $60 $54 1.0% +1.8%
Paccar Inc. $271 $228 1.7% +2.0%
Fleetwood Enterprises $79 $91 3.6% +2.0%
EMC Corp. $123 $102 1.5% +4.8%
Motorola Inc. $891 $716 2.1% +6.9%
Black & Decker Corp. $118 $111 1.8% +7.5%
Cummins Inc. $292 $236 2.6% +8.0%
Ingersoll-Rand Co. Ltd. $100 $85 1.0% +8.0%
Masco Corp. $62 $57 0.6% +8.3%
American Standard $172 $144 1.6% +9.6%
Deere & Co. $509 $453 2.6% +9.6%
Ford Motor Co. $4,106 $3,986 2.9% +10%
Brunswick Corp. $116 $112 2.5% +11%
Boeing Co. $206 $146 0.7% +12%
General Dynamics $59 $42 1.4% +17%
Thor Industries Inc. $60 $54 2.3% +18%
Whirlpool Corp. $459 $294 3.3% +24%
Dell Inc. $1,775 $1,521 4.0% +24%
Jarden Corp. $112 $72 3.7% +27%
Honeywell International $230 $172 0.9% +30%
Nortel Networks Corp. $267 $228 2.6% +37%
Pulte Homes Inc. $172 $129 1.2% +37%
Seagate Technology $258 $115 2.4% +40%
Gateway Inc. $65 $41 1.9% +49%
Johnson Controls Inc. $129 $55 0.6% +130%
Visteon Corp. $85 $31 0.7% +308% |
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| Kris |
Now if you want to know how much warranty cost here are some simple calculations. Enjoy....:)
Just as a side note - things like customer loyalty, long term customer impact etc. are not factored in... |
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