| SUNSPOT |
I had some questions and one minor problem with my new Chardonnay Lady. So I called the Dealer Service Department yesterday to see if I could get in today. I was told that they were booking for Thursday. Since I am 2 hours away from town and already had an appointment they said bring her in and they would "see" if they could "squeeze" me in.
Taking a cue from several of you here on this forum, I stopped on my way into town at the best bakery in the area and bought a dozen fresh (still warm) donuts. When I got to the Dealership, and walked in with this huge box, everyone's eyes lit up. I guess they are not used to bribes.
As I stood there waiting for him to get done on the phone, the other Service Adviser was telling someone on the phone that Friday was all booked up and he should have called earlier if he wanted an oil change tomorrow.
In the meantime the Service Adviser was off the phone and falling all over himself making sure that my questions were answered and that all the concerns I had were for naught. He got the Part Guy to come out and make sure he SAW what I needed and made sure it was ordered. I will get a call when it is in and all I have to do is SHOW UP and they will replace the broken part.
With a big grin on his face, his parting words to me were, "Thanks for the donuts!!!" |
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| elliotgb |
Nice work!
You may also want to mention to the Service Advisor that you are aware of the satisfaction surveys that they send to customers. These guys like to have a survey state customers are 100% satisfied. Anything less and they smell bad to Nissan. |
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| Corin |
| Very nice. I might have to try that trick... :) |
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| SUNSPOT |
| My thinking is: If they remember my very first visit as a sweet tasty treat (and I bring a dozen every time I "visit") they will remember me from one visit to the next as the sweet lady who brings treats. They will start looking forward to changing my oil for me. |
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