Join Date: Sep 2015
Location: Alberta, Canada
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
I just wanted to share my experience with the ABS recall.
Back in August, i got my car checked at the dealer and they said that my car in fact needed the ABS actuator replaced, they ordered the part that day, i left the dealer, all good.
Note that the closest Nissan dealer for me is 450kms away.
I got a call at the end of August saying that the part arrived and i needed to schedule an appointment to get the work done, i asked them if it could be done on a Saturday and they said no.
I took a day off work, drove 450kms, dropped my car off and got a loaner vehicle to drive around while my car was being taken care of, an hour later a received a call saying that the car was ready to be picked up.
When i get the invoice it says "Recall inspecion completed" i asked the service advisor if the part was replaced and she didnt know (lol) she went and asked the technician and turns out my car was not part of the recall at all :@
I got the service manager to look into this and he said that yeah they screwed up, however, they did not care at all that i had taken a day off work just to do that and drove 900kms in total because someone didnt know how to do their job.
Today just to be safe i called Nissan customer relations and explained the situation and they looked at my VIN # and said that they dont see a recall in the system for my vehicle.
If they can tell that over the phone, why were we asked to take the vehicle there to see if it needed the recall or not? why not just create a page on their website where you can write your VIN # and check for yourself if the recall is needed or not.
Sorry for the novel lol