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OP went to Valvoline for an oil and filter change, at the same time the manager told him the air filter is dirty and should be replaced, OP said OK
Valvoline did the oil and filter but they forgot to put in a new air filter after they took out the old one, and didn't even bother to close up the air filter assembly
OP found the vehicle running rough, took it to Nissan dealer, they diagnosed the problem to be because of a missing air filter, I will assume they put one in, and charged OP the 150 for the diagnostics and a new air filter
OP is right in going after Valvoline for compensation, as they messed up and removed his air filter and did not put in another one...
I don't see a problem with what he wants to do....
now I see in OP's original post he told the manager it's "fine" not sure if this means it's fine and don't replace it, or it's fine and go ahead and replace it, but either way, it ended up there was no air filter put in, be it old or new, and the air filter assembly was left open...
I would think if it's specifically listed as a line item for the air filter and the labor then you could try and take it to the shop that did the initial work..
Still not sure why you would complain to Valvoline. Do they have brick and mortar shop where they provide services in your area or something like that? If so I didn't know they did that.
You didn't take it to a NISSAN dealer the first time correct? This is a 3rd party mechanic/shop? You can complain to the BBB. The internet can be a powerful tool. If everything you say is accurate then hit there Facebook page etc. I wouldn't be slanderous but I would tell your story.
Yes, in some cities in this country, they have little shops names Valvoline that focus on small basic car maintenance, like oil, filters, belts etc...... From what I understand these are franchises
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