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Usually, if you have complained about an item and there has been a ticket made on it, even if the warranty runs out they will treat it a warranty. USUALLY.
This is Nissan we are talking about.... you know... the same company who released faulty CVT and made their customers pay thousands out of warranty despite knowing issues. Some of these customers only 1000km out of warranty. Then install a new one, give you a 12 month warranty and only for it to fail days after warranty expires. They needed to be sued in order to budge a bit on helping out with the costs...
I'm not saying other manufacturers are better. It's just that Nissan doesnt necessarily have a good track record with helping customers out after warranty.
And if that is truly the case that anything complained about during warranty is covered outside of warranty then I'm heading into Nissan tomorrow and complaining about everything just to have it covered for when it does break.
What I'm getting at is, get it fixed while it's under warranty. Dont rely on Nissans customer service later on....
At 127K my transfer case crapped the bed and it had to be flat bedded to the dealer. It sat for three weeks while I decided if I wanted to dump 3.8K to replace the transfer case considering the CVT had been acting up. I finally bit the bullet and they replaced the transfer case.
When I picked up the car, the service manager pulled me aside and told me that I needed to call him in a week and they were going to replace the CVT on their dime. I was a little surprised, considering the CVT was 7k past Nissan's extended warranty. He said it was covered, I just needed to make the appointment and he needed a week to get the replacement CVT.
When I picked up the Murano after the CVT was replaced, the service manager had me outside while waiting for the tech to bring the car around. Seems that the tech left the car running for a good 30 minutes after replacing the transfer case in the service bay. It had heated up pretty good and when he went to pull out the engine revved, but the CVT didn't, but then the CVT caught and shot the car forward. Almost took out two other cars and another tech. Guess the tech had never had it happen to him.
After looking at my service record and seeing that I had complained about the CVT issue multiple times, that it would have left them open to a lawsuit if I got into an accident because of this issue. It was more about protecting their butts, but by documenting the problem, it really saved my butt.
Have a good day.
PS My 2003 is still going strong at 190K and my grandson is still loving it.
2015 Murano Platinum awd - The driver side windows does not work sometimes and it seems to come off the tracks and then back on the track. I took it to a shop and they took the door a part and seemed to fix the issue but now its back again. So when the window is all the way down its fine. When I hit the auto up feature it goes up about 5 inches and then it goes back down. It seems to jump off the track a little cause the window moves a little then goes back on track. Now that its warm out today 60 the window is working fine. Does anyone have any idea what the issue might be.
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