[CMuranoR]

When you try to adjust the radio volume with the dash knob the volume goes nuts; it usually goes to ZERO as soon as you touch it, then goes 0,1,2,3 (or maybe higher) then back to zero as you try to turn it up. End up having to use the volume control on the steering wheel.

It's been this way for at least the last 25,000 miles (now 46,000 and out of warranty). The dealer told us they'd never heard of this (yeah, right, seems like it could be a common issue) and wanted the car for a few days... so we never did it.

I Already found a thread about changing the car battery for a similar problem, which I'm kinda hoping I don't have to do? Since this is not exactly the same I figured I would ask. Though some said the OEM batteries are junk and can fail without notice...

I also saw a suggestion to take the knob off and blow compressed air - tried that.

P.S. - is there a way to turn on the radio without having the engine running? Back in the day, we used to turn the (now non-existent) key to "accessory" position.

Thanks.

 

[Kae]

Not a common issue at all. Honestly should have let them check it out and give you a loaner for those days. I’m assuming you don’t have steering wheel controls (or you’re just saying the issue is with the knob not that you can’t use the steering wheel control).

As far as the battery goes…you can always have it tested. I haven’t had any issues so far but I remember the battwry on my Saturn Vue went out with no warning. Same happened with my moms Buick Enclave. I think a lot of cars batteries give you little to no warning other than maybe seeing some issues with electronics right before it happens.

You can press the start button once to have the radio on without actually having the engine running.

 

[2young2retire]

I had the same problem with my 2011 Murano, but found a solution. In another forum, someone said to remove the knob and spray the area with CDC Electronic Cleaner while turning the volume control. I found some at Walmart and did the spray thing, and all was ok after that. You should be able to search and find the thread on the CDC spray.

 

[CMuranoR]

I had the same problem with my 2011 Murano, but found a solution. In another forum, someone said to remove the knob and spray the area with CDC Electronic Cleaner while turning the volume control. I found some at Walmart and did the spray thing, and all was ok after that. You should be able to search and find the thread on the CDC spray.

Thanks

 

[CMuranoR]

Not a common issue at all. Honestly should have let them check it out and give you a loaner for those days. I’m assuming you don’t have steering wheel controls (or you’re just saying the issue is with the knob not that you can’t use the steering wheel control).

As far as the battery goes…you can always have it tested. I haven’t had any issues so far but I remember the battwry on my Saturn Vue went out with no warning. Same happened with my moms Buick Enclave. I think a lot of cars batteries give you little to no warning other than maybe seeing some issues with electronics right before it happens.

You can press the start button once to have the radio on without actually having the engine running.

Thanks for the reply...

Yes the steering wheel controls work fine as I mentioned, but then the passenger can't be in charge of the tunes

Appreciate the tip on the start button

thanks

 

[cnagy65]

I have the same problem on my 2019, I thought I read somewhere on here for tsb where they clean the knob and also updates the system software

 

[cnagy65]

Here is the tab for erratic volume knob

https://static.nhtsa.gov/odi/tsbs/2020/MC-10178232-0001.pdf

it also updates the firmware that will enable ota updates.

 

[MuranoSL2003]

I haven't had any issues with my '19, and I use the volume knob all often. But I have far fewer miles on mine...

 

[CMuranoR]

Here is the tab for erratic volume knob

https://static.nhtsa.gov/odi/tsbs/2020/MC-10178232-0001.pdf

it also updates the firmware that will enable ota updates.

Thank you!

 

[Cryogenix1]

I hate the knob action on this head unit because I can't just crank it up quickly for a cool part in a song. The volume increments seem heavily governed to possibly avoid suddenly blowing a speaker or something. A quick 1/4 turn of the knob in my 2003 stereo had the music rocking loud. In this 2021, I kind of have to keep turning the knob unnecessarily to get the loudness where I want it, and by the time it's at the level I want the timing was wrong so the moment has passed. Not a biggie...but a slight annoyance when I want to suddenly blare a few seconds of a great piece of music and then turn it back down quickly again. Just like the driving experiences between the 2003 and 2021, the 2021 simply isn't as much fun...on nearly every level.

 

[BkMt_19 MuranoPlat]

When you try to adjust the radio volume with the dash knob the volume goes nuts; it usually goes to ZERO as soon as you touch it, then goes 0,1,2,3 (or maybe higher) then back to zero as you try to turn it up. End up having to use the volume control on the steering wheel.

It's been this way for at least the last 25,000 miles (now 46,000 and out of warranty). The dealer told us they'd never heard of this (yeah, right, seems like it could be a common issue) and wanted the car for a few days... so we never did it.

I Already found a thread about changing the car battery for a similar problem, which I'm kinda hoping I don't have to do? Since this is not exactly the same I figured I would ask. Though some said the OEM batteries are junk and can fail without notice...

I also saw a suggestion to take the knob off and blow compressed air - tried that.

P.S. - is there a way to turn on the radio without having the engine running? Back in the day, we used to turn the (now non-existent) key to "accessory" position.

Thanks.

I just picked my 2019 Platinum up yesterday and noticed this with the volume knob. I would guess it is a loss connection/weak spot weld/bad trace. That said its overall function brought back memories of my fathers definition of a good radio… turn it on an turn the volume to ‘1’, if you already hear music clearly you have a good radio! Turned this one on and heard music on ‘1’! Now if I can figure out the riddle of what makes a cvt last beyond 150,000 miles I’ll be thrilled.

 

[MP2]

When you try to adjust the radio volume with the dash knob the volume goes nuts; it usually goes to ZERO as soon as you touch it, then goes 0,1,2,3 (or maybe higher) then back to zero as you try to turn it up. End up having to use the volume control on the steering wheel.

It's been this way for at least the last 25,000 miles (now 46,000 and out of warranty). The dealer told us they'd never heard of this (yeah, right, seems like it could be a common issue) and wanted the car for a few days... so we never did it.

I Already found a thread about changing the car battery for a similar problem, which I'm kinda hoping I don't have to do? Since this is not exactly the same I figured I would ask. Though some said the OEM batteries are junk and can fail without notice...

I also saw a suggestion to take the knob off and blow compressed air - tried that.

P.S. - is there a way to turn on the radio without having the engine running? Back in the day, we used to turn the (now non-existent) key to "accessory" position.

Thanks.

I was experiencing the exact same thing on my 2019 Platinum AWD Murano at around 30K miles. I asked the dealer about it when I took the car in for it's 30K service and they told me that it was a common issue and was fixed with a software update, which they did. That totally fixed the issue for about 6K miles, but now it's starting to act up a little bit again. Not nearly as bad as before though and like you mentioned, the steering wheel mounted volume controls always have worked fine.

 

[pvdg42]

I had the same problem with my 2011 Murano, but found a solution. In another forum, someone said to remove the knob and spray the area with CDC Electronic Cleaner while turning the volume control. I found some at Walmart and did the spray thing, and all was ok after that. You should be able to search and find the thread on the CDC spray.

This worked well for me on our '10 Mo. I did it about every 6 months for the past 4 years. Should help newer models as well.

 

[Nealmarg]

I’ve had this same issue in my 2018 Murano and had to get my whole infotainment system replaced. It took forever for Nissan to approve the warrant repair and it was quite a mess, but it now seems to be working.

 

[Mike Ball]

When you try to adjust the radio volume with the dash knob the volume goes nuts; it usually goes to ZERO as soon as you touch it, then goes 0,1,2,3 (or maybe higher) then back to zero as you try to turn it up. End up having to use the volume control on the steering wheel.

It's been this way for at least the last 25,000 miles (now 46,000 and out of warranty). The dealer told us they'd never heard of this (yeah, right, seems like it could be a common issue) and wanted the car for a few days... so we never did it.

I Already found a thread about changing the car battery for a similar problem, which I'm kinda hoping I don't have to do? Since this is not exactly the same I figured I would ask. Though some said the OEM batteries are junk and can fail without notice...

I also saw a suggestion to take the knob off and blow compressed air - tried that.

P.S. - is there a way to turn on the radio without having the engine running? Back in the day, we used to turn the (now non-existent) key to "accessory" position.

Thanks.

I just took mine to the dealer for exactly the same problem. The 3 year warranty was about to end in 1 month. They have a service bulletin which was applied. According to the work order it is NTB20-068E which is a software update for the AV unit. I tried to look up this bulletin on the NHTSA web site but could not find it. I just brought it home and it seems to work properly.

P.S. Just hit the start button without your foot on the brake and the accessory power comes on without the engine starting.

 

[SVGA]

deleted

 

[SVGA]

deleted

 

[Azchickiedee]

When you try to adjust the radio volume with the dash knob the volume goes nuts; it usually goes to ZERO as soon as you touch it, then goes 0,1,2,3 (or maybe higher) then back to zero as you try to turn it up. End up having to use the volume control on the steering wheel.

It's been this way for at least the last 25,000 miles (now 46,000 and out of warranty). The dealer told us they'd never heard of this (yeah, right, seems like it could be a common issue) and wanted the car for a few days... so we never did it.

I Already found a thread about changing the car battery for a similar problem, which I'm kinda hoping I don't have to do? Since this is not exactly the same I figured I would ask. Though some said the OEM batteries are junk and can fail without notice...

I also saw a suggestion to take the knob off and blow compressed air - tried that.

P.S. - is there a way to turn on the radio without having the engine running? Back in the day, we used to turn the (now non-existent) key to "accessory" position.

Thanks.

When you try to adjust the radio volume with the dash knob the volume goes nuts; it usually goes to ZERO as soon as you touch it, then goes 0,1,2,3 (or maybe higher) then back to zero as you try to turn it up. End up having to use the volume control on the steering wheel.

It's been this way for at least the last 25,000 miles (now 46,000 and out of warranty). The dealer told us they'd never heard of this (yeah, right, seems like it could be a common issue) and wanted the car for a few days... so we never did it.

I Already found a thread about changing the car battery for a similar problem, which I'm kinda hoping I don't have to do? Since this is not exactly the same I figured I would ask. Though some said the OEM batteries are junk and can fail without notice...

I also saw a suggestion to take the knob off and blow compressed air - tried that.

P.S. - is there a way to turn on the radio without having the engine running? Back in the day, we used to turn the (now non-existent) key to "accessory" position.

Thanks.

Yep. I have the same issue with my 2022. Drives me crazy when I want to raise the volume quickly because I’m jamming out to a song. Like you said, I end up having to use steering wheel controls. Boo!

 

[dusman59]

My 2019 has the crazy volume knob also. I had an Infinity Q45 that did the same thing. Apparently they have this issue for awhile.

 

[Pilgrim]

This is a fairly old old thread.

Let me point out that the KNOB does nothing. It's merely a device you touch.

The part that controls volume is the rheostat that the knob is mounted on. Rheostats can get dirty or go bad, and it sounds like the manufacturer may have had a run of faulty ones. It would be a good idea to check with dealers and see if there was a service bulletin on this.

What exact volume control mechanism the volume rheostat uses is unknown to me, although I'm sure it's not the old "move a contact arm across a disc which has contact points"....technology. If you want to fix this, it's going to either take a software update or a radio disassembly and a rheostat replacement.

Changing the knob will do you as much good as it does to change the fuel cap when the car runs out of gas. The problem isn't the knob or the cap.