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The American Consumer Satisfaction index released 2nd quarter scores for automobiles and light trucks. Nissan ended up with a score of 78 (out of 100) and Toyota was at the top at 87 followed by Honda and BMW with scores of 86.
I don't place a whole lot of stock in these indexes, but it is an interesting read.
Here's the link: http://www.theacsi.org/second_quarter.htm#baseline
About the ACSI:
Established in 1994, the American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. A powerful economic indicator, the ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies. The ACSI is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ) and the international consulting firm, CFI Group. ForeSee Results sponsors the e-commerce and e-business measurements. The ACSI is funded in part by corporate subscribers who receive industry benchmarking data and company-specific information about financial returns from improving customer satisfaction.
I don't place a whole lot of stock in these indexes, but it is an interesting read.
Here's the link: http://www.theacsi.org/second_quarter.htm#baseline
About the ACSI:
Established in 1994, the American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. A powerful economic indicator, the ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies. The ACSI is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ) and the international consulting firm, CFI Group. ForeSee Results sponsors the e-commerce and e-business measurements. The ACSI is funded in part by corporate subscribers who receive industry benchmarking data and company-specific information about financial returns from improving customer satisfaction.