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16 Posts
Hi fellow Murano owners,
I recently received the Murano alternator recall campaign as most of you already did. I booked an appointment with Nissan and they did an inspection. They found out that my alternator DOES NOT qualify/required to be replaced. The service guy's explanation was that "the computer won't let him." Giving me such a crappy explanation was not acceptable, so I went on this forum and did some background reading.
According to Jim C, this recall campaign is only for those that have not had their alternator failed/replaced before. My alternator failed back in Nov 2004.
I went back and talk to their technican (not the same service guy) and his explanation was that the alternator replacement part (23100-9Y500RE) that I got back in Nov 2004 was already a re-manufactured one (hence the RE at the end as opposed to Jim C who said ER) so it was not necessary to do the replacement. The fact that he said that the 2 alternators are the same seems very skeptical to me since my alternator (23100-9Y500RE) does not match 2310M-CN10AR. If they are the same, why do they need 2 part #s. At the same time, the replacement was done quite awhile back so I am thinking that 23100-9Y500RE is different and not as updated as the 2310M-CN10AR.
Do you think Nissan avoided or mistaken me for this recall campaign? If so, should I call 1-800-nissan1?
Thanks
-FX
I recently received the Murano alternator recall campaign as most of you already did. I booked an appointment with Nissan and they did an inspection. They found out that my alternator DOES NOT qualify/required to be replaced. The service guy's explanation was that "the computer won't let him." Giving me such a crappy explanation was not acceptable, so I went on this forum and did some background reading.
According to Jim C, this recall campaign is only for those that have not had their alternator failed/replaced before. My alternator failed back in Nov 2004.
I went back and talk to their technican (not the same service guy) and his explanation was that the alternator replacement part (23100-9Y500RE) that I got back in Nov 2004 was already a re-manufactured one (hence the RE at the end as opposed to Jim C who said ER) so it was not necessary to do the replacement. The fact that he said that the 2 alternators are the same seems very skeptical to me since my alternator (23100-9Y500RE) does not match 2310M-CN10AR. If they are the same, why do they need 2 part #s. At the same time, the replacement was done quite awhile back so I am thinking that 23100-9Y500RE is different and not as updated as the 2310M-CN10AR.
Do you think Nissan avoided or mistaken me for this recall campaign? If so, should I call 1-800-nissan1?
Thanks
-FX