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Discussion Starter · #901 ·
I wanted to ask the specs of your amp(s) and if you had to upgrade the alternator or car battery?
 

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I agree
This is very unacceptable...
I hope you will let them know by writing a review on their site, so everybody would know.
Well, I suppose I should have paid better attention to this thread before I made my purchase.

I have a 2016 SV with Bose/Nav/reverse cam. After considerable back and forth messaging with the Ownice vendor on AE, I DID receive the correct harness and canbus for my Murano - but that was the last thing that went right.

I had planned on a K6+ unit but the seller upsold me on a K7 without telling me that the K7 did NOT come with CarPlay like the K6+. I realize I should have went back and scrutinized the product listing very closely, but the seller worded his/her response about the K7 in a very misleading manner.

But NO reading of the product listing would have suggested that the alleged 4G capability ONLY works with Sprint compatible SIM cars and services. As a Verizon customer, I would have expected a listing to say if a product was incompatible with the 2nd largest service provider in the US.

The software is crazy with bugs. BT is hinky, and randomly starts up with loud static. The launcher app breaks google maps interface and only shifting the car into reverse and back fixes the UI.

They sent me an update to the system which actually broke a feature that HAD been working; so now I can't change the color of the panel side buttons.

There is NO support other than the AE messaging system; and the seller is the least professional customer service effort I've ever experienced.

When I finally had had enough I asked for a RMA number to return the unit, they completely ignored the request and repeated their 'solution' of 'trying' a sprint card. That was AFTER I already told them that paying more money to use another service provider was unacceptable when I already have a Verizon SIM and plan with unlimited 4G data.

I have asked for an RMA for a third time just now, and if I don't get one I will escalate it with AE, and with the payment processor.

Its a shame; it appears to be good hardware; the sound even with my existing bose amp and speakers is 100% better. and their engineers or techs did a good job of building the correct harness and supplying the correct Canbus for my car. The software won't let me customize the SWCs, but the default functions all work properly.

But their buggy software, shady sales team and dumpster fire customer support are making a good hardware product into a piece of crap.

And if I can't get a simple RMA in good faith for a product that does not work as it is advertised; I will make it my mission to make sure NOBODY who asks about Ownice radios in any public forum I'm in will EVER BUY ONE.
 

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Discussion Starter · #903 ·
Sorry you had a bad experience with OWNICE.
It is true that the hardware looks good, but it all comes down to the software, the user experience is through the software.

Most of these vendors use just about the same hardware (Radio IC, Amp IC, Bluetooth, Chipset), it all comes down to who has a better software.
I have also read on XDA that the software on the K7 was buggy, that's why why I tried to stay away from it.

I have never tried ownice before, but from my experience with other vendors, Dasaita seems to be a better choice.
Another vendor that I was really looking at is the Teyes CC3, they do have one a head unit for the murano, and it's gotten good reviews on xda.
 
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