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Imagine, your 2014 Nissan Murano crosscabriolet (convertible model) , which has been working all summer and spring since purchased has a big hiccup. In our next drive convertible makes noise and begins to function improperly and won't close easily. We struggle to get closed as warning lights for top are on and now won't function at all. Murano has only 29k miles on it and top looks mint. When purchased, a warranty was placed through GWC warranty company and was told on recorded line convertible tops completely covered with no optional cost. Vehicle brought to local Nissan dealership Monday and warranty company contacted, to find now warranty company claims no coverage on convertibles. Burdick Nissan in Syracuse representative shocked us with not only that news but the cost to replace ,$10,000 plus! In addition, as with other posts we have found with this specific vehicle issue, the whole top must be replaced as Nissan does not offer any of the components or parts for the top. We were shocked , $10,000 for a convertible top fix because individual parts needed to repair are not available. Prior posts and anyone with such issue please respond here as this is of course just not right. A band together incoordination is necessary. Any thoughts or help here much appreciated.
 

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In my experience as a Murano CC owner, nearly all Nissan dealers are unqualified to service any of the features specific to the CC, most specifically the top. I have pulled into dealership service centers and before I could even ask a question was told emphatically that they will not touch the top. That's the real reason some dealers will only replace the entire top, they don't know how to service it. You may want to review other owners experiences on the Facebook group "Nissan Murano CrossCabriolet." There are other similar groups there but this is the best. Owners there have told stories about contacting NissanUSA, some owners got free replacement tops, some got partial warranty coverage and others got nothing. One couple complained so much a TV station did a news story on them and the plight of other CC owners with bad tops (a minority of owners have top issues). In the short term I recommend reading all the Nissan technical service bulletins to see if your symptoms match any of those. That should give you a leg up getting a dealer to fix it. If you decide, based on reading about the tops, that you know exactly what the issue is then you could go to a well-rated independent convertible top specialist for their estimate. It will be far less than $10k plus offer much better skilled technicians. That can be your backup plan if Nissan doesn't come through for you. Also, save all your paperwork on the issue. Someday you'll want to sell the car and a knowledgeable buyer will be very comforted seeing a thorough history of the top's service. Otherwise rumors about the tops can scare away buyers. Best of luck!
 
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