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23 Posts
Now, I absolutely love my MO, but the moment I signed on the dotted line to buy her, the service at Central Carolina Nissan in Southern Pines, NC became utter crap. Here's just some of the pain I've had to endure with these people:
- the MO I wanted was at another dealership in VA (about 300 miles away). I needed it by a Thursday since I had to do a lot of travelling. Dealership said, "no problem. We'll send a guy Wednesday night to get it. He'll stay overnight then drive it back early morning. It'll be here by Thursday afternoon." Great, I thought. Except the dealership lied to me and the driver didn't leave until Thursday morning. And my MO didn't arrive until about 10pm Thursday night. Not good considering I planned on being on the road 5 hours prior!!
- The dealership said I could wait until Friday morning to pick it up or pick it up Thursday night and they would have staff on-hand waiting for me. Since I had to travel right away and make up some time, I decided to pick it up that night. I started to remove the protective plastic from the mats, door frames, windows, put the tags on the back, etc. I started all this myself expecting someone on the staff would be courteous enough to give me a hand. They simply crossed their arms and watched! And only offered to help after I was about 3/4s of the way done already.
- My MO was dirty as hell when it arrived and barely had any gas. Because it was already 10pm, the dealer said, "come back Monday and we'll detail it back to showroom new and fill it up with gas for you." So I came back Monday, waited around for a couple of hours while it got detailed. They called me to tell me it was finished and let me tell you, it looked like garbage! NOWHERE NEAR showroom new. Bugs still on the windshield, water spots everywhere, dirt in the carpet. I told them they better do it again and do it right. I waited for another 3 HOURS before they got it right. After wasting 5 hours, I just wanted to get out of there as soon as possible. While driving home, I noticed they forgot to fill my MO with gas!!
- There was a mistake in my contract. Dealership said, "no big deal. Numbers won't change. Just need to correct something." I told them, "I'll be damned if I come to you for your mess-up!" I told them to mail it to me or send a driver out here. They told me they would send a driver out to my house at 7pm that night since they needed the paperwork fixed right away. I put my plans on hold for that night and waited, and waited...8:30pm rolls around and still no driver. I called the dealership and they said the driver couldn't make it out there tonight. THANKS FOR LETTING ME KNOW!
- I spoke to one of their managers about their shotty service. He asks me if there's anything they can do. I requested they install satellite radio into my MO. Not a big deal right? It's not like I was asking for $10,000 cash back. Well he tells me they can't put satellite radio in for free, but he can give me a "substantial discount." They normally charge $645 for equipment and labor. I'm thinking they'll give me at least a 50% discount. What do they offer as a "substantial discount?" $75 off! ARE YOU ON CRACK?! That's a spit in the bucket! Especially since I've already lost about $50 because they never topped off my MO with gas in the first place.
Now, I'm a pretty laid back guy (I'm in the Army, and getting shot at really teaches you how not to sweat the small stuff). But what irritates me the most is that NONE of those issues were complicated issues requring complicated fixes. Every fix was a simple one that merely requires attention to detail, follow through, and hard work. Good organizations do the simple things perfect everytime the first time. In my humble opinion, Central Carolina Nissan is not one of those organizations, and YOU SHOULD AVOID THEM LIKE THE PLAGUE. As a result, I will gladly go out of my way to avoid Central Carolina Nissan in the future come service/maintenance time. And whenever someone asks about my MO (which is often), I will gladly take the few seconds to say "I love my car, but the service at Central Nissan was horrible." Finally, I will happily take the time and go through the painstaking process of removing the "Central Carolina Nissan Southern Pines, NC" sticker on the back. I refuse to advertise for them for free!
I apologize for the long post but I just want to make sure no one goes through what I did! Plus I needed to vent a little
- the MO I wanted was at another dealership in VA (about 300 miles away). I needed it by a Thursday since I had to do a lot of travelling. Dealership said, "no problem. We'll send a guy Wednesday night to get it. He'll stay overnight then drive it back early morning. It'll be here by Thursday afternoon." Great, I thought. Except the dealership lied to me and the driver didn't leave until Thursday morning. And my MO didn't arrive until about 10pm Thursday night. Not good considering I planned on being on the road 5 hours prior!!
- The dealership said I could wait until Friday morning to pick it up or pick it up Thursday night and they would have staff on-hand waiting for me. Since I had to travel right away and make up some time, I decided to pick it up that night. I started to remove the protective plastic from the mats, door frames, windows, put the tags on the back, etc. I started all this myself expecting someone on the staff would be courteous enough to give me a hand. They simply crossed their arms and watched! And only offered to help after I was about 3/4s of the way done already.
- My MO was dirty as hell when it arrived and barely had any gas. Because it was already 10pm, the dealer said, "come back Monday and we'll detail it back to showroom new and fill it up with gas for you." So I came back Monday, waited around for a couple of hours while it got detailed. They called me to tell me it was finished and let me tell you, it looked like garbage! NOWHERE NEAR showroom new. Bugs still on the windshield, water spots everywhere, dirt in the carpet. I told them they better do it again and do it right. I waited for another 3 HOURS before they got it right. After wasting 5 hours, I just wanted to get out of there as soon as possible. While driving home, I noticed they forgot to fill my MO with gas!!
- There was a mistake in my contract. Dealership said, "no big deal. Numbers won't change. Just need to correct something." I told them, "I'll be damned if I come to you for your mess-up!" I told them to mail it to me or send a driver out here. They told me they would send a driver out to my house at 7pm that night since they needed the paperwork fixed right away. I put my plans on hold for that night and waited, and waited...8:30pm rolls around and still no driver. I called the dealership and they said the driver couldn't make it out there tonight. THANKS FOR LETTING ME KNOW!
- I spoke to one of their managers about their shotty service. He asks me if there's anything they can do. I requested they install satellite radio into my MO. Not a big deal right? It's not like I was asking for $10,000 cash back. Well he tells me they can't put satellite radio in for free, but he can give me a "substantial discount." They normally charge $645 for equipment and labor. I'm thinking they'll give me at least a 50% discount. What do they offer as a "substantial discount?" $75 off! ARE YOU ON CRACK?! That's a spit in the bucket! Especially since I've already lost about $50 because they never topped off my MO with gas in the first place.
Now, I'm a pretty laid back guy (I'm in the Army, and getting shot at really teaches you how not to sweat the small stuff). But what irritates me the most is that NONE of those issues were complicated issues requring complicated fixes. Every fix was a simple one that merely requires attention to detail, follow through, and hard work. Good organizations do the simple things perfect everytime the first time. In my humble opinion, Central Carolina Nissan is not one of those organizations, and YOU SHOULD AVOID THEM LIKE THE PLAGUE. As a result, I will gladly go out of my way to avoid Central Carolina Nissan in the future come service/maintenance time. And whenever someone asks about my MO (which is often), I will gladly take the few seconds to say "I love my car, but the service at Central Nissan was horrible." Finally, I will happily take the time and go through the painstaking process of removing the "Central Carolina Nissan Southern Pines, NC" sticker on the back. I refuse to advertise for them for free!
I apologize for the long post but I just want to make sure no one goes through what I did! Plus I needed to vent a little
