Bose responds!
Here's Bose's response to my complaint:
Hello Paul,
Thank you for your inquiry regarding the Bose Automotive Music System in your 2017 Nissan Murano. I am sorry to hear that you are disappointed in the sound quality of the factory installed Bose Music System especially in comparison to the 2003 Nissan Murano.
Bose Corporation supplies the speakers and amplifiers and the radio/cd in 2003 was supplied by Clarion Corporation and I believe they are still the supplier but head units have changed in that 14 year timeframe.
In answer to your question regarding the 2018 maps did you bring the vehicle back into the Nissan dealership to see if they offer a software update after this installation ?
Original Text
From:Paul Day
To:[email protected]CC:Sent:01/31/18 13:37:22
Subject:Contact Bose Automotive
The Bose system in my 2017 Murano stinks. No audio control other then Treble/Bass. No bass from the system unless you crank up the sound and then it just sounds like a wall of mud. My 2003 Murano Bose system has Treble/Mid/Bass along with Bass Boost Low/Mid/Hi for audio control. Vast difference in sound. As far as I'm concerned, Bose has taken a huge step backwards with along with Nissan on the audio quality of their "Premier Audio System".
Also, after updating the maps to the new 2018 maps for the nav system, I no longer have any of the Bose features in the sound options, only Treble, Bass, Balance, & Fade only, even when listening to HD radio. So now the sound is even worse. I really want to rip this unit out, that's how bad it sounds.
You guys need to go to some of the Nissan forums and read how the this gen of Bose is getting trashed for the audio quality.
I'm sure that 90% of these issues could be resolved with a software update that adds back some equalization capability to the Bose system.
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Year: 2017
Make: Nissan
Model: Murano
Function: System Performance
Company Name:
Additional Information for Technical Support:
My Reply:
Thank you for the reply. I just did the map update this past Tuesday. I'll be contacting my dealer Friday about this issue.
Unfortunately, all people see is "Bose" on the manufactures web sites and "Bose" when they're sitting in the car. Bose is taking a bad rap then for someone else's less then mediocre product. Obviously no one from Bose upper management with an true ear for sound has spend time really listening to the current Bose (Clarion) setup. If they did, they would see that their name is not being represented properly.
Thank you for your time.
Paul Day
So now I'll be going to the dealer and seeing about getting in contact with Clarion and see how they respond. The Bose saga continues.
Have a good day.