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Many moons ago I sold Plasma TVs. After being burnt a couple of times by customers complaining we had sold them a TV with a cracked panel, we instituted a check policy, if the customer was shipping the tv home in the horizontal position. Simply put, we brought the TV back into the store, opened the box and had the customer examine the screen and sign off on their receipt that the panel was not cracked. We also made sure that when shipped flat, the screen faced up so that the electronics would not flex down onto the panel. Problem solved.

In doing so we would remind customers that trucks transporting glass panels always had them stacked vertically.

Jump foward to present day when I recently bought an 65" OLED. Employees brought the TV out to my Murano, made a point of laying the box down with the screen up and cautioned me to drive home 'smoothly'.
 
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