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I am seeing way to many issues with the convertible tops. I recently had an issue. While lowering my top, something sounded "off". Then strained. So I stopped lowering it and tried to put the roof back on. To late. Now, I will get the items name wrong. It is a strut like item that pushes the hood into the "locked" position. I initially took it to a dealer in Kansas City. The guy was a service manager at a different location. He said that where he was now, they would NOT work on the car because they simply didn't have the experience. He alluded to the fact that this top was part of the reason why the car was only made for a few years. So I went to the suggested dealership. They charged me $150 to diagnose the issue. I had purchased this car from a BMW dealership, coincidentally right down the road. When I bought the car with 25k on it, I got an extended warranty to 100k. I specifically told the dealer the warranty had to cover EVERYTHING and it cost $2872 for the warranty. Yes, the warranty people were in Florida when the hurricane hit so it took a week to get their insurance adjuster out to assess my car. It took a week for them to diagnose and get the adjuster out. Bottom line, no, the insurance only covered the roof motor. Here's the bigger issue. You can't get parts for this. So I need a whole new roof estimated at $16,000.00. Like a bulb in your dashboard that goes out, replace the dashboard, not the bulb. I say they (Nissan) knew or should have known about this issue and if nothing else had a warning in the car.
I called 1800 NISSAN1 and they declined me 1) because I have too many miles on the car at 64k. 2) I am past the 36 months and 3) because they decided to without seeing the car (they knew what was wrong).

I have a car that I still owe money on. I cannot sell because the roof doesn't work. I cannot fix because its $16k. I cannot use it for it's intended purpose (like going to Costco in it was really going to happen). So I'm supposed to bend over and take it? No, I will not. I am posting here because I truly think a class action will benefit all of us victims. And we ARE victims. I am just starting this ball rolling.
 

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Definitely a bad situation. I think you have a long way to go to establish negligence in bad design or a pattern of negative actions on the part of Nissan. For example, are there really no parts, or just none available at present? For a low volume car, it's somewhat common for the unusual parts to be quite expensive and take a long time to get. However, I hear your frustration and I'm sorry you're in this situation.

It's also a reminder that when you buy a "warranty" (insurance policy) you need to study it carefully and be aware of what it does not cover. No warranty covers everything; there's no such animal. I doubt most warranties cover convertible top frames, and I would be surprised if any of them cover the top material itself, as it's basically a perishable item.
 

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Definitely bad.
Tried an independent convertible top specialist already?
Repair instead of changing parts may be expensive but still less than buying a new top.
 

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you could buy a totaled / salvage crosscabriolet and take the top parts you need from it and then either part out the rest of it (kindly let me know if you go this route for there's a few mechanical/cooling pieces i'm looking for off of a crosscab :) or just sell what's left as a whole thing. I've seen ones with front end damage going for a few thousand $'s.
 

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convertible top warranty

Sorry you having trouble. I purchase my car 2011 used from carmax and bought their extended warranty, repairs at carmax with covered warranty $50. any place else $100.00 I made sure to ask about top repairs. recently my top looked weird on the inside like something was going to poke through the fabric, I took it to local Nissan service in Tampa Fl. service manger said it was some sort of rod that broke and the whole thing needed replaced since they do not have individual parts. I was shocked at price, he said around the $16,000. range if they can even get a top. Said warranty company will probably say not covered but we could fight it, and they also have the right to use a used part. After a few days the adjusted came to inspect and within a week I had a brand new top. Final bill was just at $18,000. with shipping, total cost to me was $154.00 because I had the molding that covers the hinge when top is down replaced at the same time and that was considered cosmetic, I certainly was not going to argue that. I would suggest you have a lawyer look at you extended warranty. I was prepared to do that if they denied the claim. Guess I got lucky.
 

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you could buy a totaled / salvage crosscabriolet and take the top parts you need from it and then either part out the rest of it (kindly let me know if you go this route for there's a few mechanical/cooling pieces i'm looking for off of a crosscab :) or just sell what's left as a whole thing. I've seen ones with front end damage going for a few thousand $'s.
This is definitely the most cost effective option. I have done deals like this and actually turned a profit!
 

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I'm in the same boat. When I was putting the top back one day something made a weird sound - and what I believe it was is the flap that opens near the headrest in the backseat. I had that flap replaced when my car was under warranty because it got bent one time when operating the roof. Now this time of course the car is no longer under warranty and the convertible top is no longer operating. I was quoted $15,000 because instead of just fixing the part that is broken, they have to replace the entire top. I called Nissan to file a complaint and they said there was nothing they could do. I was able to manually close the top, but had to disable some wiring so that my car wouldn't constantly beep while driving because it thinks the top is open. This also disabled my automatic locks - I can only use the fob to lock or unlock, or have to manually unlock within the car. I also have to manually open my trunk. I'm so disappointed. Really loved this car, but it was a huge mistake purchasing this vehicle.
 

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I'm wondering if you folks might be able to find a good convertible top shop that understands the mechanics of the top. Might be worth a try. I agree that the "replace it all" response doesn't make much sense.

I suspect the reason you're not getting any help with parts is that Nissan may not have made individual parts for this top assembly available. A dealer can only work with what the manufacturer makes available.
 

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I think this thread has knocked at least 25% off the resale value for these in one post. A CVT fix is only 5 grand! Bad to say but you need injuries or loss of life for a decent class action suit to get any traction. What a depressing story.
 

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I'm talking about the major feature of this vehicle being un-repairable, at least $ wise. Might even be more value loss. A convertible with a busted roof it like that old saying, Tits on a bull. If this really is a mechanical defect with a potential to happen at any time I'd want a pretty heavy discount before buying. You don't see that?
 

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I didn’t see any that my on the top in the post just saying a class action lawsuit was in order for the CVT which is the Murano transmission so I wanted to know what about the CVT needed to be filed in a CAL?

Bill
 

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2011 Nissan Murano CrossCab ... Broken Top - Won't close completely

My wife's 2011 Murano CrossCab top will close and latch, but the flaps in the back will not go down. So the indicator stays on and when you drive it beeps. When this happens and you try again ... it keeps the top from even opening. Of course the trunk won't pop open either. The windows won't go up. Took it to Larry H Miller Nissan in Denver and paid the mechanic $150 to tell me the motors need to be replaced at the tune of $1800!!! The car has 68K miles on it and the top is only down half the year. Try driving with it solid beep going off. I am all in for a lawsuit.
 

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please keep us updated

Just purchased a 2012 with the Nissan Gold extended warranty to cover me on the trouble issues of the top. Please keep us up to date on your experience. Thank you
 

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My top was working fine, now it gets stuck trying to close. I have 100,000 mile Nissan extended service, top gold. They say not covered. I say not acceptable.
For responses like this, I suggest going past the dealer to the Company Rep and pursuing the case there. Dealers are not the last recourse.

And for those of you with a broken part and looking at a bill of $16,000 or some such absurd figure, keep in mind that a machine shop can manufacture many parts from metal stock, and it will cost a lot less than multiple thousands of dollars. A combination of (1) a good body shop that knows convertibles and (2) a good machine shop with a broken part to use as a template might give a good result.

Of course, that doesn't mean Nissan will pay for it.
 

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I am looking for others - I am moving forward with legal action.

Does anyone else have the GOLD PREFERRED WRAP NISSAN extended warranty and have had top repairs rejected by NISSAN?


The cover of my top failed and in my case NISSAN is refusing to repair the part. NISSAN's only solution is to replace the entire top - out of warranty for a cost of $17K.


I am looking for others to send me their information and participate in a class action suit.


It turns out in the GOLD PREFERRED booklet of covered parts my exact part is covered for a 370Z but not for CC. In fact NONE of the parts listed are for a CC, which means NISSAN knew the CC had a design problem.


My email is brain man 5 @ out look. com.


I am looking to find others who have had similar problems.
 

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Can you share with me and everyone what part is not being covered? Also, did they say how this part could have broke other that a cheaply made part or poor design. thank you for your help.
 

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warranty

I purchased my 2011 CC a few years ago from Car Max and purchased the Maxcare extended warranty. About a year and half ago a rod broke in the top, Nissan said whole assembly and cloth needed to be replaced. Took about 10 day to get it approved and a top located. Final bill, part, shipping and labor was just at $18,000. warranty covered all but $100.00 deductible and another $53.00 for the little flap cover that was considered cosmetic. It is absurd that one part breaks / fails and the entire assembly and cloth needs replacing.
 

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I purchased my 2011 CC a few years ago from Car Max and purchased the Maxcare extended warranty. About a year and half ago a rod broke in the top, Nissan said whole assembly and cloth needed to be replaced. Took about 10 day to get it approved and a top located. Final bill, part, shipping and labor was just at $18,000. warranty covered all but $100.00 deductible and another $53.00 for the little flap cover that was considered cosmetic. It is absurd that one part breaks / fails and the entire assembly and cloth needs replacing.


What’s absurd is that the top and assembly is $18,000. That car is possessed by the devil as far as I’m concerned. I wouldn’t pay $1000 for one. That’s ridiculous. I can go by a classic car and do some decent restoration for $18,000.
 
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