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Always check fuses first. When something like this top stops working, ti's often due to a fuse blowing.

After that, I'd suggest that your first stop is either a dealer or a really good convertible top place. Unfortunately dealers may not all be very familiar with this vehicle.
 

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Might be late in this reply, but likely the tray in the trunk was dislodged (has happened to me several times)... it's a tight squeeze, but you can get your arm behind and under the collapsed roof, into the truck, and just re-seat the tray into the slots on either side..
 

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Always have the car running while raising and lowering the top. And if sticks, hold the button a long time if necessary. It will eventually go. Check for anything snagged in the transfer system. Read the operating manual as well for proper use and care.
 

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I was able to push and release the button and it would move the top an inch or so, until It got almost down, then was able ( with help) to manually push it the rest of the way and it locked down. I will have a custom body shop look at it one of these days and see what they can do. Nissan doesn’t train their mechanics to do ANY electrical issues so if you can find someone who knows the wiring and mechanical issues that’s your bet. Too bad Nissan didn’t get this right. What a great little car!
 

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im a convertiible top specialist.

3478732157
Located in NY give me a call if you need my help
Always check fuses first. When something like this top stops working, ti's often due to a fuse blowing.

After that, I'd suggest that your first stop is either a dealer or a really good convertible top place. Unfortunately dealers may not all be very familiar with this vehicle.
 

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The Nissan mechanic told me Nissan won’t stand by their products. Get rid of it and buy a REAL car. He also said the Cross Cabriolet has a snowmobile transmission that can’t be fixed when it fails. I have sent many messages to Nissan, and he was right. They responded, but had no ideas on fixing any issues. So I will be off to a custom body shop that builds and modifys and see what they can do with her.
 

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The Nissan mechanic told me Nissan won’t stand by their products. Get rid of it and buy a REAL car. He also said the Cross Cabriolet has a snowmobile transmission that can’t be fixed when it fails. I have sent many messages to Nissan, and he was right. They responded, but had no ideas on fixing any issues. So I will be off to a custom body shop that builds and modifys and see what they can do with her.
He was right that they haven't supported the CrossCab as they should have. They abandoned the model and have only met their legal obligations to provide parts.

As far as the transmission, he was incorrect as to inadequacy of the transmission, but it does have more than its share of problems and they have refused to do anything but provide complete replacements, not rebuilds or parts. The Murano series (2003-2007) isn't the first car to have a weak transmission that'd just good enough to keep the manufacturer out of court. The series two and three Murano transmission are better, but not as robust as a standard conventional transmission like the ZF models found in many vehicles.
 

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I'm really late to the game, but last week my top got stuck like the picture above. I had it towed to Nissan and they are quoting me, 10K-15K to fix it. Mine is a 2014 and I found a recall notice on it from that year but since I bought mine used, I don't know if it was fixed or not. I also had to have my transmission replaced about a year ago, but luckily we bought an extended warranty on it and it was covered. The new extended warranty I purchased won't cover the convertible top because it had 112,000 miles on it when I purchased it this past August. Has anyone had any luck finding anyone to fix this thing? I mean what good is a convertible that won't convert.
 

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I'm really late to the game, but last week my top got stuck like the picture above. I had it towed to Nissan and they are quoting me, 10K-15K to fix it. Mine is a 2014 and I found a recall notice on it from that year but since I bought mine used, I don't know if it was fixed or not. I also had to have my transmission replaced about a year ago, but luckily we bought an extended warranty on it and it was covered. The new extended warranty I purchased won't cover the convertible top because it had 112,000 miles on it when I purchased it this past August. Has anyone had any luck finding anyone to fix this thing? I mean what good is a convertible that won't convert.
You can check the recall status via this link:

 
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