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I get into the trunk to correct the tray? Is there a way to reset the top electronically or reset the trunk electronically so it might now work to allow me in? Ive heard of disconnecting the battery cables and touching them together for 2 minutes to reset the top. Any ideas would be appreciated! JDC Tutuapp 9Apps ShowBox
 

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Many thanks for the comments and corrective action.
My wife's '14 battery started to discharge and not hold a charge. Following the owners manual, all listed checks were marked off. Battery and alternator voltage checked. Battery needed replaced but same issue remained, trunk wouldn't open and top wouldn't operate in either direction.
After reading this post, found the key hole in the trunk, key was inserted incorrectly at first, but once reversed.... the sky opened and the seas parted. Latched the divider, started the car, held the open switch (5 seconds or so), everything working as it should.
I assume once the battery voltage drops, reset isn't automatic.
I believe in the K. I. S. S. theory but didn't find that little key hole.
 
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