dklanecky1 said:You guys make me realize just how spoiled I am.
I found a Nissan dealership relatively lose to my home in September 1994, when the "Newest Maxima" at the time came out.
I went down there, never having looked at a Nissan before that (well maybe I looked at the 240z, then the 260z back in the 70's), just wanting to see what all the positive press was about the 1995 Maxima SE.
Well, I found a car enthusiast that was working at the dealership who took me for a test drive. Boy what a test drive! I bought the car that day and have since been back to buy two more new Nissan's since then. (00 Maxima SE and 03 Murano SE). Always at pretty close to invoice, never a great deal but always a fair deal (for both parties) in my mind.
He consistently lets me know whenever a new model arrives and always makes sure I get a test drive as soon as I want one. I've driven different 350Z's probably a dozen times, and will no doubt some day buy one because of it.
He never BS's me about anything, and I actually consider him kind of a friend.
I really don't want to think about the grief I'd have to go through to find another Nissan salesperson like this guy.
As I think about this, it's mostly about the sales person's ego and their all out attempt to maintain their "control" in the short relationship(s) that they try to develop everyday.jaak said:"I don't know, but let me find out for you."
I use that. It works. I do find out. People appreciate that I can't know everything, but know where to get the information. After all, they don't know, and they're coming to me to find out.
Idiots. Just tell the customer what you do know and what you don't. One of the things that impressed me about the salesman I got my my Murano from, was that he admitted when he didn't know. For example... How does the gas cap cover open. He didn't know. We played around and discovered it pushed open when the doors were unlocked. He thanked me for information I gave him, that he didn't have from Nissan, as he hadn't been trained yet. (The Murano was brand new.) His honestly and openness, plus the willingness to still do his job made me buy from him. And the dealer he worked at was a 40 minute drive from me.
There must have been at least four other Nissan dealers closer. But only in distance, not in customer service.
What gets me, is it's not difficult to do this properly. You just have to ask yourself, "How would I want to be treated, if I was the customer?"