I realized that I was past due some CVT attention. The MO has just over 37K (miles) and the owner's manual sez the CVT needs a looky at 30.
So I call the dealer (pucker time!).
Talked to some guy who kept insisting that I had an '02 MO. After a couple of minutes, another guy takes over the conversation. Very matter-of-fact and sounded like he was very tired...
I told him I needed CVT service and when I told him the MO had 37k, he said that they recommend only a fluid change at 30 and to wait until 60 for a full flush. He also said that the fluid was pricey.
"Pricey" was his term. I appreciated that. So I arranged to drop it off Wed. evening and pick it up today. All he had was my name and cell #.
When I dropped it off yesterday, I told him what I wanted. That's all. He said "UncaDanno, right?" He had looked me up in the pooter and knew my MO's history up front.
I REALLY appreciated that.
Today, I called to check on my baby and he told me that the work was done and he was "rearranging" the paperwork. Seems the service guys priced the fluid more (by about $5/qt) than he had quoted me. When I told him that price sounded more realistic, he insisted on keeping the price at what he had quoted.
Even knocked another $40 off the entire ticket ("for the hassle of the price mixup"). When I got there, there were two people in line in front of me. As he talked to the first customer, he handed a work order to another guy.
As he talked to the next customer, my MO pulled up outside.
When he got to me, he asked how often I changed the oil. I told him "every 3k". He said that, based on the number of filters I had bought at the parts counter (all before he ever worked at the dealership) and the look of the MO, he figured that I was an over-maintainer. I am. Usually.
He said that whenever I got around to some maint that I wasn't equipped to handle, to please give him a call. Told him I would.
So I call the dealer (pucker time!).
Talked to some guy who kept insisting that I had an '02 MO. After a couple of minutes, another guy takes over the conversation. Very matter-of-fact and sounded like he was very tired...
I told him I needed CVT service and when I told him the MO had 37k, he said that they recommend only a fluid change at 30 and to wait until 60 for a full flush. He also said that the fluid was pricey.
"Pricey" was his term. I appreciated that. So I arranged to drop it off Wed. evening and pick it up today. All he had was my name and cell #.
When I dropped it off yesterday, I told him what I wanted. That's all. He said "UncaDanno, right?" He had looked me up in the pooter and knew my MO's history up front.
I REALLY appreciated that.
Today, I called to check on my baby and he told me that the work was done and he was "rearranging" the paperwork. Seems the service guys priced the fluid more (by about $5/qt) than he had quoted me. When I told him that price sounded more realistic, he insisted on keeping the price at what he had quoted.
Even knocked another $40 off the entire ticket ("for the hassle of the price mixup"). When I got there, there were two people in line in front of me. As he talked to the first customer, he handed a work order to another guy.
As he talked to the next customer, my MO pulled up outside.
When he got to me, he asked how often I changed the oil. I told him "every 3k". He said that, based on the number of filters I had bought at the parts counter (all before he ever worked at the dealership) and the look of the MO, he figured that I was an over-maintainer. I am. Usually.
He said that whenever I got around to some maint that I wasn't equipped to handle, to please give him a call. Told him I would.