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Hello Everyone:

I need help. My 2004 Nissan Murano SL AWD has had a load of problems. Steering wheel off center, A Pillar rattling, gas door buzzing, and the loose driver's seat. I bought the car on 12/28/03. So far it's been back to the dealer 4 times. It has truly been a saga.

The dealer has managed to fix everything except for the seat. I took in the TSB for the seat and they're telling me that it does not apply to my car. The TSB was issued for 2003 models and that the 2004 models have the updated equipment. The born on date for my car was Oct. 2003.

The problem I'm experiencing is a popping sensation usually on my left thigh and sometimes on my rear along with a slight rocking motion. The sensation does not happen all the time, but does happen at least once on my commute to and from work. I've even taken the service manager on a ride with me. He could not reproduce the problem. The dealer knows the issue and I've also contacted Nissan North America (escalation team). They can't reproduce the problem.

I'm at a loss on what to do. Is there a fix somewhere out there for this? Something like the business card in the door trick for the windows rattling?

To say the least, I'm extremely dissapointed in Nissan. My entire experience with them has been terrible. No one seems to care. How in the world could they put a product with this kind of shoddy workmanship out there? I don't know if they can redeem themselves now, but they've lost a customer for life.

Any help would is greatly appreciated.



UPDATED ADDED BY MODERATOR: Update - SOME IMPORTANT INFO IN THIS POST:

My seat broke AGAIN. Here is some important information for people reading this post - I am adding it the first post since most people begin here.

I was quoted $938.31 to repair the seat, which involved replacing a part called the "adjuster assembly, front". Part number 87450-CA68B. This includes $225 in labor and $50 in shop fees.

So I wondered, is this the same as the parts they replaced last time for my rocking seat.

87458-AR00A - seat lifter link
874540CA61A - seat motor assembly

The answer is.... yes, they are the same part. The two numbers listed above are what is specified in the Seat Repair TSB, but apparently there is an updated part number now for both pieces. Nissan has combined the part into one part number now. Notice the "B" in the part number - most online catalog numbers are CA68A. The new one is CA68B. Apparently the part has been UPDATED AGAIN because the old one was still breaking.

The dealership was unhelpful so I filed a claim with Nissan Consumer Affairs - its on page 10 of this thread. I urge EVERYONE who had the seat issue to file a complaint with NHTSA - its the only way to prevent this from being a $1000 repair for other Murano owners (or perhaps yourself again, as in my case where the seat broke twice).

Link to NHTSA:
http://www.nhtsa.dot.gov/




UPDATE AGAIN - SEE PICTURES OF THE BROKEN PART ON PAGE 11 OF THIS THREAD (Thanks, Eric L.)

MAJOR UPDATE: NHTSA has started a preliminary investigation into this problem. See page 11 of this thread for details.
 

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It is unfortunate that they cannot reproduce the problem. But my understanding is that the dealer cannot authorize a warranty repair unless they have proof that the part is defective. Replicating the condition is part of the process. Maybe you can do your own investigation as to what conditions causes the seat to rock or make noises. And perhaps let a tech drive your car with you in the passenger seat, and you can make suggestions on how to replicate the problem. They should at least give you that opportunity.
 

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I am in the same boat. I have an 04 Murano with a rocking seat....They did perform the TSB on it and it does not rock anymore, but it seems like something is moving where my legs are......Once again the dealer could not reproduce that, but it happens daily...
 

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I think your moving problem is the leather being pushed down below the plastic molding and popping back up. That's the problem I currently have but don't know how to fix it. :(
 

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Mine 04 does it too but I can reproduce it easily. I just grab the top of the seat and push/pull....clicks at the front outside corner and also moves up and down. They are applying the TSB tomorrow. I will let you know how it goes.
 

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To minsane and others that have the driver seat problem.
I also have a 04 that had a seat problem.
The dealer checked the seat assy and track and both were tight.
But the slight clicking.movement upon acceleration or deacceleraton was making me insane.
Itwas near my left leg butt area.

My fix---
If you lift the seat all the way up you will find the two points(front) where the seat bolts onto the seat assembly. On each of the two points there are 3 or 4 screws. Check the screws towards the drivers door. I bet you will find that 2 of them can be tightned up 1/4--1/2 turn. This fixed the problem for me.
As for the other screws they are in there as tight as can be.

Let me know
JIm
 

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Fix on new '04's?

Don't know if this is related to your issue, but delivery of my '04 was delayed last week because a "fix to the seats" that was supposed to have been made at the factory was not done. According to the dealer, Nissan sent a guy out to apply the fix to all cars at the delivery point before they were delivered to the dealer. Mine was built in 2/04 and I took delivery of it yesterday.
 

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Jim:

I also occasionally hear the "tick" when accelerating or decelerating.

Could post a pic of the screws you're talking about? I checked around my seat, and all seems securely tightened down. I want to make sure I'm not missing the screws you're talking about. Thanks.
 

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Here is the pic. My first ever pic post.....
As you see the two bottom screws. There is also a single screw above these.
I bet if you feel/hear your seat move. They are the reason.
 

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Thanks Jim for the pic. Those were the screws I found, and they didn't seem to budge a bit. I don't hear the tic often, so maybe the source is somewhere else.

Time will tell. Thanks again.
 

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Could be the driver's door tic. Try pushing in on the armrest. Mine does it on occasion, but not enough to bug me. (Can't hear it over the Bose anyway...:D )
 

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Two did you try both sides of the seat?
The other set of screws should be orange. Mine were tight on that side. It was the pic side that were loose.
Point --look at the pic, you will see blue marks on the screws. That use to match up to the blue mark on the frame.
:confused:
 

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Yep, tried both sides and they were both tight. I don't feel any movement in the seat, just hear the slight tic now and again. I'll keep an ear out for it as the weather gets warmer.

I do also have the door tics in the driver and passenger doors, but they aren't enough for me to have the doors torn apart. They seem to happen more when it's cold.

Overall love the car, a nice improvement from the Alty I had.

Cheers!
 

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I got to thinking the other day, what if I didn't check the screws well enough? So, I went back and checked again, this time giving them more that a cursory twist. And, found that indeed almost every one of them gave me a least a quarter turn to tighten them. So far, no more seat ticks when accelerating or decelerating.

Thanks again for the tip!

Cheers!
 

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So glad to be of help.

Odd, how the dealer checked my car twice and failed to figure it out.
I have just about zero handy man skills.

You might want to use some sort of thread lock/lock tight to keep it from coming loose again.

Happy trails
 

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I thought it was to allow for checking if they have moved or to show that they were torqued to spec or......
 
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