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Discussion Starter #1
I have a 2004 Murano which just passed 40k in mileage, I also have the gold-preferred warranty.
My issue is that the driver-side sunvisor suddenly stop working. That is, it no longer stays in the "up" position. I went to the dealer and they can't seem to determine whether it is a warranty item under the gold-preferred plan. I have read about issues with the sun visor clip but this is not my issue. I've also called the Nissan 800 number for warranty issues (at the recommendation of the dealer) and they tell my to contact the dealer (getting runaround). Meanwhile the visor is dropping down and causing a safety issue.
My Question: Has anyone had a similar problem and if so, how did you resolve? Or, is there a way I can fix the one I have. It seems that something internal to the visor has failed hence keeping the visor from staying in the "up" position. Also, my issues of whether it is warranty is going unanswered from the mother ship called Nissan......this is a $320 part that I can not justify coming out of my pocket to replace when it is clearly a mechanical failure.
thanks in advance.
 

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Unbelievable.... that dealership should be shot. I can stand places where the customer leaves with a to do list. I would speak to the service manager or dealership owner and complaine that they should resolve this and not you.

IMHO I think it would be out of regular warranty since you are at 40K.

I don't recall hearing about anything like that before here in this site. I had the TSB for the visor but that was due it the visor not staying in the clip not becuase it wouldn't stay up.

For now be sure to just rotate it out of the away so as not to be a safety issue.

Good luck.
 

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This is my first Nissan product and I am continually amazed by the stories concerning poor customer support. NissanUSA may market a good product, but they need to redesign their after-sales support.

-njjoe
 

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Discussion Starter #4
Thank you!

Gonzo, I took your advice and called the dealership and spoke with head Service Manager and explained my situation/ concerns with not only the idividual service advisor who gave me the semi-runaround but also the post-sales support at Nissan at large. I also noted to the service manager my consistent loyalty with the dealership-n-services in past.
He told me that he was also in contact with the mothership regarding this issue and concluded that this issue is indeed covered more or less, and that they will be replacing the visor free of charge.....They did indeed come through albeit a bit a leg work on my part. But in the end, it all came together......thanks again for the advice!
 

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rixmo said:
What you need is some Visor-viagra!:D
:jester: :jester: :jester:
 

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tomrasmussen,

Glad to hear that. That is how is should have been handled. "Something will cover it under warranty. Lets fix it and we will deal with it."

That was how it should have been handled in the first place.

Nice job.
 

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Glad the manager of your dealership understands the meaning of "customer service."
 

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Same visor problem here, dealer is replacing under warranty.
 

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njjoe said:
This is my first Nissan product and I am continually amazed by the stories concerning poor customer support. NissanUSA may market a good product, but they need to redesign their after-sales support.

-njjoe
I see this same sentiment at every car forum I have been to. I haven't been to mercedes or jag...

But, no kidding, I have seen it on toyota and honda forums as well as the US makers.

"XXXXX doesn't care about the owners or their customer service"
 

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Are you even insinuating that Nissan support is in the same league as Honda and Toyota or several of the top domestic companies?
Are we talking about the same company?



Homer
 

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If you walk out of a dealership with them telling you to call a 1-800 number ... you should know better ... have them call for you while you wait ... if it comes to that. If I spent 30K+ for a car and the dealership told me to call the 1-800 number I'd freak the f*ck out.

Few things you should always do, get the name of the person you're talking to, if they say they can not help you in so many words, repeat back to them "So you are saying that you can not help me, who here can?" ... "Who's the manager?" "What can you do to solve this safety problem?"

If you're still not getting the response you need, walk over to the sales manager and tell him you want his help resolving a problem with a car you bought there. Get LOUD if you need to.

And do not let them push you aside making you wait.

Don't be a puss, grow a pair...

Everything is covered by the warranty with normal use.
 

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hfelknor said:
Are you even insinuating that Nissan support is in the same league as Honda and Toyota or several of the top domestic companies?
Are we talking about the same company?



Homer
The net is filled with horror stories about poor customer service from Honda and Toyota in addition to Nissan. It does seem that the better reputation for reliability a company has, the less they care about going the extra distance on warranty repair work. Another possibility is that the inability for Nissan techs to correctly diagnose strange failures might be because these failures occur so infrequently, they have not had experience with those particular issues yet - hence the need for us to always wait for factory TSBs before anything actually gets fixed.
 
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