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545 Posts
I brought my MO into the dealership this week because my brakes began to make a grinding noise while stopping. I told the service manager that I just spent $500+ on my last checkup and that this visit better not be big $$$$. I said I suspected a rotor problem and told him that if it was, I'd rather have the rotors replaced than trimmed because I didn't want to have to replace them after a few months.
He said, don't worry, what ever is wrong should be covered by warranty. I swallowed that bitter pill and left.
When the car was ready, the SM left me a voicemail that sounded like he wanted an immediate call back. When I called he said, NC for the service, brake pads were replaced and rotors were trimmed. I told him again, I better not have to come back here in two months and have you tell me I need new rotors. He said, no -no, this brake service would fix everything.
He said he would appreciate an excellent rating on the survey that Nissan would soon be sending. He mentioned that a very good rating on the survey = 0 score for him. He said only an excellent was worth 100%. He seemed very patronizing. Even the little notice from the actual service tech repeats the reminder that a survey will be judging him and stated that a very good = 0 and excellent = 100.
I think Fugi has put the fear of unemployment into these guys and they may be starting to improve a bit. Worth watching what happens on future service visits.
He said, don't worry, what ever is wrong should be covered by warranty. I swallowed that bitter pill and left.
When the car was ready, the SM left me a voicemail that sounded like he wanted an immediate call back. When I called he said, NC for the service, brake pads were replaced and rotors were trimmed. I told him again, I better not have to come back here in two months and have you tell me I need new rotors. He said, no -no, this brake service would fix everything.
He said he would appreciate an excellent rating on the survey that Nissan would soon be sending. He mentioned that a very good rating on the survey = 0 score for him. He said only an excellent was worth 100%. He seemed very patronizing. Even the little notice from the actual service tech repeats the reminder that a survey will be judging him and stated that a very good = 0 and excellent = 100.
I think Fugi has put the fear of unemployment into these guys and they may be starting to improve a bit. Worth watching what happens on future service visits.