Ok, I took my MO in for the 3,750 on May, 28. I mentioned that the drivers seat shifted a little sometimes when I accelerate. When I got it back the Service Advisor told me that they were going to order a new seat adjuster assembly. I thought cool, these guys are on top on their game, I was expecting "couldn't duplicate the problem". A couple of days after he told me the part would be in I called and was told that the part had arrived, he was sorry he hadn't called me, when would I like to come in. I dropped it off this morning and took off for work in a Sentra loaner, putting me in a foul mood, I had jokingly asked for a Z.
I get a call just after 10:00 am, MO is ready, I go back to pick it up at lunch time, get in and the seat was like a rocking chair, sitting still, motor not even started, FAR, FAR worse than when I dropped it off, and on top of that the drivers door is scratched in two places as well as the bottom of the door pillar and there was a red stain on the seat. I nearly went ballistic, the service advisor was out to lunch, so the runner got me the Service Manager, he took it back to the tech who had worked on it, got the seat tightened down and removed the stain, he brought it back, was very apologetic and said that he would tell the service advisor to order a new door panel.
I called back when I returned to my office to tell the advisor to be sure to order the pillar cover too. He was not aware that any of this had occurred, he apologized.
Now my dilema is how badly will they botch replacing the door panel, I have been completely rattle free and don't want that to change. Scratches vs. Rattles and I cringe at driving another Sentra.
They seem very concerned about the survey Nissan sends out. I got one after the scheduled maintenance, haven't filled out yet. Does anyone think they reap any real positive results for the consumer? I know this is nothing compared to having an alternator go out or a bad CVT, but...
I didn't want the honeymoon to end.
I:3:
I get a call just after 10:00 am, MO is ready, I go back to pick it up at lunch time, get in and the seat was like a rocking chair, sitting still, motor not even started, FAR, FAR worse than when I dropped it off, and on top of that the drivers door is scratched in two places as well as the bottom of the door pillar and there was a red stain on the seat. I nearly went ballistic, the service advisor was out to lunch, so the runner got me the Service Manager, he took it back to the tech who had worked on it, got the seat tightened down and removed the stain, he brought it back, was very apologetic and said that he would tell the service advisor to order a new door panel.
I called back when I returned to my office to tell the advisor to be sure to order the pillar cover too. He was not aware that any of this had occurred, he apologized.
Now my dilema is how badly will they botch replacing the door panel, I have been completely rattle free and don't want that to change. Scratches vs. Rattles and I cringe at driving another Sentra.
They seem very concerned about the survey Nissan sends out. I got one after the scheduled maintenance, haven't filled out yet. Does anyone think they reap any real positive results for the consumer? I know this is nothing compared to having an alternator go out or a bad CVT, but...
I didn't want the honeymoon to end.
I:3: