Yes, I've had this same problem at less than 1000 miles. The release solenoid is failing or has failed. The first time I took it to the dealer , they 'lubed' the release which worked for a tank or two. Next time, they replaced the solenoid mechanism on warranty and it has worked fine since. Both times, I was running on fumes or so I thought. In reality, you have at least two gallons/ten liters of fuel remaining when the DTE shows zero distance remaining as * on the fuel economy screen.
In the meantime, if you're desperate to get the door open from the inside:
- lift up the spare tire cover and hook it to the ceiling with the strap provided
-remove the small cargo bin cover on the left side in the back
-remove the plastic bin, there are two 10mm bolts retaining it The plastic bin must be wiggled and twisted to get it out, but it will come after you've taken out the two bolts which are obvious.
-pull out the bottom of the fabric inner fender panel, out enough to get your hand/arm in
- you'll see a white plastic assembly on the fender, with a white arm sticking out. Depress the arm/plunger and the fuel door will pop open.
The fuel door can be left slightly ajar when you drive if you have to wait for parts.
The above is not difficult to do and requires only a 10 mm wrench, adjustable wrench or even a pair of pliers to accomplish. Good luck!