It was free as I have the gold + warranty.
BUT
It took them 3 hours.
I did a drive by so maybe my experiance could have been better if I would have scheduled it.
I crept around the back of the service department and watched as the slob non english speaking tech changed tracks on the CD and wiped off the screen first with his nasty hand, then with a receipt he spied in the front portion of my console. He turned and saw me then he used the white hand towel I keep in the driver's door pocket to try and clean the screen. He instantly turned off the sound then took the Mo on a high speed run down the lot to the end and back and parked in the service entrance. I did a walk around for any oopsies and took her home. Once I was there I opened the hood to find that the slob dripped oil all over the place!
:cursin:
I cleaned it off with some trich I have around and then noticed the oil on the hood where he closed it. The trail went down my grill and bumper as well.
I suspect they are paying the tech a very low wage as he can not be legal: he tried his best to ask if I wanted the tires rotated with the oil change since they were due in 500 miles. I told him yes only to have the service rep ask me if I wanted it done 30 minutes later.
I had to tell the rep to tell the tech to give me back my wheel key.
GEEEZE!
Then I noticed the horror: I had a dent on the top beside the black trim. It was VERY noticeable. I called my rep and told him I was comming back up there to let him see it. Two guys came out and gave me smirks while saying "it has been windy, I don't think that came from here." "Do you know how it got there?"
:cursin:
Actually, I did find one of those pine cones that haven't opened about 8 feet away from her when I was looking at the dent. It has heavy and may have fallen 40 feet.
In the end the rep said that he would detail my Mo and have a paintless dent repair guy take out the dent any time I wanted for free.
I will decline the detail as my level of care far exceeds any care a minimum wage illegal could give my baby. I may pay for the dent repair though--it just may have been the dreaded pine cone who did it.
BUT
It took them 3 hours.
I did a drive by so maybe my experiance could have been better if I would have scheduled it.
I crept around the back of the service department and watched as the slob non english speaking tech changed tracks on the CD and wiped off the screen first with his nasty hand, then with a receipt he spied in the front portion of my console. He turned and saw me then he used the white hand towel I keep in the driver's door pocket to try and clean the screen. He instantly turned off the sound then took the Mo on a high speed run down the lot to the end and back and parked in the service entrance. I did a walk around for any oopsies and took her home. Once I was there I opened the hood to find that the slob dripped oil all over the place!
:cursin:
I cleaned it off with some trich I have around and then noticed the oil on the hood where he closed it. The trail went down my grill and bumper as well.
I suspect they are paying the tech a very low wage as he can not be legal: he tried his best to ask if I wanted the tires rotated with the oil change since they were due in 500 miles. I told him yes only to have the service rep ask me if I wanted it done 30 minutes later.
I had to tell the rep to tell the tech to give me back my wheel key.
GEEEZE!
Then I noticed the horror: I had a dent on the top beside the black trim. It was VERY noticeable. I called my rep and told him I was comming back up there to let him see it. Two guys came out and gave me smirks while saying "it has been windy, I don't think that came from here." "Do you know how it got there?"
:cursin:
Actually, I did find one of those pine cones that haven't opened about 8 feet away from her when I was looking at the dent. It has heavy and may have fallen 40 feet.
In the end the rep said that he would detail my Mo and have a paintless dent repair guy take out the dent any time I wanted for free.
I will decline the detail as my level of care far exceeds any care a minimum wage illegal could give my baby. I may pay for the dent repair though--it just may have been the dreaded pine cone who did it.