I purchased a brand new '04 Nissan Murano in Feb of 2004.
To date it has less that 500 km on it.
The first time I took it through a touch-less car wash the sunroof started leaking in the wash.
I made sure the glass roof was fully closed, and just has the inside slide door opened purposely to check for leaks. To my surprise, it was dripping water from the roof.
I contacted my dealership the next day and had booked an appointment the for the following week.
I explained to them what happened and was told to leave the SUV for the day for inspection.
A few hours later I was told I can pick up my SUV. I was given 2 different answers from my dealership
service department and one resolution which was UNACCEPTABLE.
I was told explained by one person that the sunroof had these drainage holes to filter out water and that
if its not full drained out, it will drip water if I open the roof. (My roof was not opened when it was dripping.)
Secondly, I was told that Sunoco uses a high pressure system, with that said and my SUV being tall and close to the pressure valves it will lift the moulding around the roof and cause water to slip through. The resolution I was told was not to use Sunoco's washes. Which I feel is not acceptable. I tried another brand of touch-less car wash and it still leaked. I've had other cars and there was no problems with the high pressure washes.
I asked them how did they test for leaks on my SUV while I had left it there.
I was told that the has use a hose and prayed the roof and found no leaks.
Not very effective way to simulate a high pressure wash.
Now if its just the high pressure wash system is causing the problem, if i was driving down the highway at 100km/ hour in the rain with wind speeds of 40 km/ hour,
which is equivalent the high pressure if a car wash, my car will leak.
I've contacted the head office for customser service at Nissan Canada and was given about the same story
and resolution. My second appointment, I had offer them a ticket for the car wash so they can see the leak, but they refused my offer and said that they have their own testing prcedures. When i picked up my Mo, I was told that they had made some minor adjustments to it and it should be fixed. A week later, I asked the salesman who sold me the car to go thru the wash with me. After their adjustment its leaks even more. Now Nissan is saying they can't do anything else. Basically I am screwed. I tried another dealership, but they refuse to help stating that I should deal with my own dealership. I was also told that if they try to claim warrranty on the same issue again after the adjustments, I would have to pay out of product. This is the biggest BS I've ever heard.
I had other cars and there was no problems with the sunroof. I guess Nissan builds crappy cars and doesn;t stand behind their products.
I have a friend who has a Murano as well and there are no leaks in his sunroof.
Although the car is under warranty, Nissan is saying they can't do anything else about it. do I have any recourse?
Please Help.
To date it has less that 500 km on it.
The first time I took it through a touch-less car wash the sunroof started leaking in the wash.
I made sure the glass roof was fully closed, and just has the inside slide door opened purposely to check for leaks. To my surprise, it was dripping water from the roof.
I contacted my dealership the next day and had booked an appointment the for the following week.
I explained to them what happened and was told to leave the SUV for the day for inspection.
A few hours later I was told I can pick up my SUV. I was given 2 different answers from my dealership
service department and one resolution which was UNACCEPTABLE.
I was told explained by one person that the sunroof had these drainage holes to filter out water and that
if its not full drained out, it will drip water if I open the roof. (My roof was not opened when it was dripping.)
Secondly, I was told that Sunoco uses a high pressure system, with that said and my SUV being tall and close to the pressure valves it will lift the moulding around the roof and cause water to slip through. The resolution I was told was not to use Sunoco's washes. Which I feel is not acceptable. I tried another brand of touch-less car wash and it still leaked. I've had other cars and there was no problems with the high pressure washes.
I asked them how did they test for leaks on my SUV while I had left it there.
I was told that the has use a hose and prayed the roof and found no leaks.
Not very effective way to simulate a high pressure wash.
Now if its just the high pressure wash system is causing the problem, if i was driving down the highway at 100km/ hour in the rain with wind speeds of 40 km/ hour,
which is equivalent the high pressure if a car wash, my car will leak.
I've contacted the head office for customser service at Nissan Canada and was given about the same story
and resolution. My second appointment, I had offer them a ticket for the car wash so they can see the leak, but they refused my offer and said that they have their own testing prcedures. When i picked up my Mo, I was told that they had made some minor adjustments to it and it should be fixed. A week later, I asked the salesman who sold me the car to go thru the wash with me. After their adjustment its leaks even more. Now Nissan is saying they can't do anything else. Basically I am screwed. I tried another dealership, but they refuse to help stating that I should deal with my own dealership. I was also told that if they try to claim warrranty on the same issue again after the adjustments, I would have to pay out of product. This is the biggest BS I've ever heard.
I had other cars and there was no problems with the sunroof. I guess Nissan builds crappy cars and doesn;t stand behind their products.
I have a friend who has a Murano as well and there are no leaks in his sunroof.
Although the car is under warranty, Nissan is saying they can't do anything else about it. do I have any recourse?
Please Help.
