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79 Posts
The Murano is wonderful vehicle. It's really a shame you have to buy it from a Nissan Dealer . . . .
On October 4, I placed a "Special Order" with my nearest local Nissan dealer. This was after much deliberation with my wife about the MO vs. FX35. We both agreed the MO was a better value for our current situation, although I had reservations about the notorious treatment you get at the dreaded highway dealers. Our Infiniti dealer is a local dealership that belongs to a group where I've had a lot of customer satisfaction, so I've been inclined to buy there dispite the price difference. Anyway, I put my skepticism aside and drove to the nearest Nissan dealer to place an order for an '04 Blue/Charcoal SE AWD with Navigation. I called my sales guy every 2 weeks or so for status, and he always came back with the same "nothing yet" line, along with some other "information" that occasionally contridicted itself. I chalked it up to the bunk he learned in Car Sales Guy School, and didn't make much of it.
This past Wendesday, I called the dealership 3 times to get the scoop. It's been 8 weeks since I placed the order, and you would think they would have a VIN and some tracking info by now. After three calls, my sales guy never returned my call with any info.
Friday morning, I decide to visit to let them know I'm not happy about the lack of information. As soon as I walk in, my sales guy greets me and says that he "just found out" the car has an ETA of Jan 5. I told him that wasn't good enough, and that I'm not satisfied with the way I've been treated as a customer, and it's time to move on. He puts me in touch with his manager, who tried to justify the whole thing to me. I said it wasn't about the car anymore, but the disrespect I've gotten, and I want my deposit back. He replied that they don't refund deposits on special orders. I told him my offer sheet didn't say anything about a special order. I followed that up with saying that refunding my deposit was up to him, but I would make sure that Nissan USA, the BBB, my friends and family and every web site and message board I could find would know their names loud and clear. He promptly gave me back my deposit. :25:
I then went to the next closest Nissan dealer, who've had a Blue/Charcoal SL AWD w/ Nav, that seemed a reasonable replacement. The sales guy there said the manager has been driving it as a demo for the past wekk or so, and there are about 500 miles on it, but he could get me a "great deal" on it.
I told him that 500 miles was a lot for the short time he's had it, and I don't want a demo (after all the horror stories I've seen here). As I was walking out he was chasing me yelling that they can get anything I wanted, blah blah blah.
On to dealer #3 (I have the luxury of no less than 5 highway dealers within 10 miles of my house). My sales guy was a newbie, and completely missed the fact that I was buying under the VPP plan, and came back with 3 prices before he finally understood what I meant. To make this brutally long story shorter, I got an '04 Pewter/Charcoal SL AWD w/ Nav. for $34,135. I'm picking up Thursday.
:2:
Like I said, the car is great, but I hate these dealers! I don't even want the dealers to do service on it, and I'm going to do the minimum I possibly can to interact with them
On October 4, I placed a "Special Order" with my nearest local Nissan dealer. This was after much deliberation with my wife about the MO vs. FX35. We both agreed the MO was a better value for our current situation, although I had reservations about the notorious treatment you get at the dreaded highway dealers. Our Infiniti dealer is a local dealership that belongs to a group where I've had a lot of customer satisfaction, so I've been inclined to buy there dispite the price difference. Anyway, I put my skepticism aside and drove to the nearest Nissan dealer to place an order for an '04 Blue/Charcoal SE AWD with Navigation. I called my sales guy every 2 weeks or so for status, and he always came back with the same "nothing yet" line, along with some other "information" that occasionally contridicted itself. I chalked it up to the bunk he learned in Car Sales Guy School, and didn't make much of it.
This past Wendesday, I called the dealership 3 times to get the scoop. It's been 8 weeks since I placed the order, and you would think they would have a VIN and some tracking info by now. After three calls, my sales guy never returned my call with any info.
Friday morning, I decide to visit to let them know I'm not happy about the lack of information. As soon as I walk in, my sales guy greets me and says that he "just found out" the car has an ETA of Jan 5. I told him that wasn't good enough, and that I'm not satisfied with the way I've been treated as a customer, and it's time to move on. He puts me in touch with his manager, who tried to justify the whole thing to me. I said it wasn't about the car anymore, but the disrespect I've gotten, and I want my deposit back. He replied that they don't refund deposits on special orders. I told him my offer sheet didn't say anything about a special order. I followed that up with saying that refunding my deposit was up to him, but I would make sure that Nissan USA, the BBB, my friends and family and every web site and message board I could find would know their names loud and clear. He promptly gave me back my deposit. :25:
I then went to the next closest Nissan dealer, who've had a Blue/Charcoal SL AWD w/ Nav, that seemed a reasonable replacement. The sales guy there said the manager has been driving it as a demo for the past wekk or so, and there are about 500 miles on it, but he could get me a "great deal" on it.
On to dealer #3 (I have the luxury of no less than 5 highway dealers within 10 miles of my house). My sales guy was a newbie, and completely missed the fact that I was buying under the VPP plan, and came back with 3 prices before he finally understood what I meant. To make this brutally long story shorter, I got an '04 Pewter/Charcoal SL AWD w/ Nav. for $34,135. I'm picking up Thursday.
Like I said, the car is great, but I hate these dealers! I don't even want the dealers to do service on it, and I'm going to do the minimum I possibly can to interact with them