Last night our trusty Murano left us stranded. Drove to fill a gas tank to run a generator and parked the Murano. Went and worked for a few (3) hours. Came out to go home - starts - engine idles for a few seconds and dies. Crank it again - never kicks off. Spend a few more times (I'm feeling like an idiot now as if something is going to change) no love.
Get out, have the wife click the ignition - no fuel pump prime. Okay, 2 options - fuse or pump. Check what I would think to be related fuses - they all look good. Call a tow truck and off our faithful companion goes to the dealership (Gerald Nissan, Naperville). The last 2 events I've had with them have not been great. I sure hope we get another survey.
I call the dealership when I get in so they are aware of what is going on. Talk to a guy who says it was in the shop and relayed my thoughts about the fuel pump.
Get a call later (10:30) saying they were just bringing it in? I again tell my story about what I think it might be - what steps I took in troubleshooting it. Says they get it taken care of and give me a call.
2:30'ish...
I call the dealership - I'm thinking it must not be the fuel pump as that SHOULD be diagnosed pretty quickly. No status. We'll call you when we know something.
4:00 - I call again. Fuel pump is bad (no sh!t). I ask "will it be done tonight?" Nope - tomorrow.
My problem...If it wasn't in the shop - don't tell me it is. Explain you are busy and you'll get to it when you can.
Once you diagnose the problem - let me know what it is and when it will be fixed - I don't care if it is tomorrow or a month from now.
If you have to order a part - I don't care. I can't expect you to have every part in stock. Call me and tell me.
Communicate...
What sucks is there isn't another dealership close. The closest one is another Gerald Nissan.

Get out, have the wife click the ignition - no fuel pump prime. Okay, 2 options - fuse or pump. Check what I would think to be related fuses - they all look good. Call a tow truck and off our faithful companion goes to the dealership (Gerald Nissan, Naperville). The last 2 events I've had with them have not been great. I sure hope we get another survey.
I call the dealership when I get in so they are aware of what is going on. Talk to a guy who says it was in the shop and relayed my thoughts about the fuel pump.
Get a call later (10:30) saying they were just bringing it in? I again tell my story about what I think it might be - what steps I took in troubleshooting it. Says they get it taken care of and give me a call.
2:30'ish...
I call the dealership - I'm thinking it must not be the fuel pump as that SHOULD be diagnosed pretty quickly. No status. We'll call you when we know something.
4:00 - I call again. Fuel pump is bad (no sh!t). I ask "will it be done tonight?" Nope - tomorrow.
My problem...If it wasn't in the shop - don't tell me it is. Explain you are busy and you'll get to it when you can.
Once you diagnose the problem - let me know what it is and when it will be fixed - I don't care if it is tomorrow or a month from now.
If you have to order a part - I don't care. I can't expect you to have every part in stock. Call me and tell me.
Communicate...
What sucks is there isn't another dealership close. The closest one is another Gerald Nissan.