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Discussion Starter #1
anyone experiencing similar leaks into 2017 nissan murano? appears to be coming into car through rear passenger side cargo window.
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Oh, Wow. Hopefully you are still under warranty. I'd take it in as soon as possible. Water leaks are sometimes difficult and very inconvenient. Try searching the forum you may find a thread for it while waiting to hear if anyone has had similar issues. Good luck
 

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dealer inspected and unable to find source of leak. they’re keeping for one more day. owned many cars over the years and this is first to leak rainwater inside. the kicker? it’s a relatively new vehicle.
 

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I would take the service advisor thru the carwash with lot of hi pressure water and see if that works.
 

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Discussion Starter #5
the rainwater leak traveled parallel to the rear passenger door, into the area under the front passenger seat. just happened to have a new box of tissues tucked underneath that front pax seat — entire box soaked, had to be trashed. calling it a “leak” may be generous — more of a flow of water into a parked 2017 vehicle.
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If you have a moonroof up there, I would check that first. Get a bucket of water/garden hose and pour it on the closed moon roof. An air hose should clear up the clogged drain hose of the moonroof. Maybe you left a crack on one of your windows when it rained?

Its easy to troubleshoot if you have water leaking into your car. Just close all windows and hose down all the windows. Have somebody inside checking where the leak will come out. Once you figure out where its coming from take it to the dealer.
 

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Discussion Starter #7
taking a close look at the photos from the vehicle’s interior, the flow of rainwater into the murano appears to have occurred through the rear passenger side cargo window.
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dealer inspected and unable to find source of leak. they’re keeping for one more day. owned many cars over the years and this is first to leak rainwater inside. the kicker? it’s a relatively new vehicle.
With the amount of water showing in your pictures, they should be having it water tested. Often when they water test it is not with a pressure hose, but you said rain leaked in so using a regular hose should produce the water leak. It's leaking, you have wet carpet etc., it is now up to them to figure it out. Let them keep it until they do. I have had previous cars with water leaks, the most recent a 2016 Malibu that had a trunk filled with water, it was fixed and returned because apparently it was leaking from two different spots. Car was there for weeks.
 

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Discussion Starter #9
for Nissan vehicles under warranty with rainwater flowing into the interior, soaking seats, carpet, what’s a realistic resolution that customers should expect from the manufacturer? (day two: dealership unable to locate source of “leak”)
 

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for Nissan vehicles under warranty with rainwater flowing into the interior, soaking seats, carpet, what’s a realistic resolution that customers should expect from the manufacturer? (day two: dealership unable to locate source of “leak”)
A realistic resolution is they find the leak, repair it and replace any items that can't be dried satisfactorily. On my 2016 Malibu the dealer had it twice (because it turned out to be leaking from two places) for a at least a total time of 2-3 weeks. Frankly, the longer they have it the better in case it turns into a lemon law or lawsuit situation. I wouldn't expect or accept anything other than a full repair to your satisfaction.
 

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Discussion Starter #11
dealership folks themselves admitted on the phone that they found the rear passenger seat wet — something we already knew. additionally, from the rainwater leakage down and across the floor mat into the area beneath the passenger seat, it would appear that there’s interior water damage in several places.
 

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dealership folks themselves admitted on the phone that they found the rear passenger seat wet — something we already knew. additionally, from the rainwater leakage down and across the floor mat into the area beneath the passenger seat, it would appear that there’s interior water damage in several places.
Good, so they know there is a leak. Now all they have to do is find the source and repair it satisfactorily. Let them keep it until they do.
 

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Discussion Starter #13
that includes ensuring there are no puddles of water underneath the seats, carpet. unfortunately that key step the dealership didn’t bother — until we pressed on with, “we want to speak with your manager.”

even so, now in the cold months the rainwater that’s likely absorbed into the vehicle’s upholstery / fabric / seating / carpeting may not dry, creating a potentially toxic environment inside the vehicle with risk of mold or far worse.
 

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If you can get 120V to the car, run a small home dehumidifier in the car for several days after the leak is sealed. Change the cabin air filter with one of the baking soda filters.

I've done this several times on car leaks and if dried soon enough you won't have any odor.

Have a good day.
 
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that includes ensuring there are no puddles of water underneath the seats, carpet. unfortunately that key step the dealership didn’t bother — until we pressed on with, “we want to speak with your manager.”

even so, now in the cold months the rainwater that’s likely absorbed into the vehicle’s upholstery / fabric / seating / carpeting may not dry, creating a potentially toxic environment inside the vehicle with risk of mold or far worse.
Dealerships have the tools to dry out the vehicle and it should be kept until it is satisfactorily dried and if something can't be dried right it should be replaced. I would not take that vehicle back until it met my standards.
 

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Discussion Starter #16
what are those tools that dealerships have available? how can a customer be 100% certain that rear passenger seats are now completely dry inside out? what recourse does customer have to refuse to take the vehicle back if he/she is not 100% certain the car that leaked rainwater into interior is up to standards?
 

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what are those tools that dealerships have available? how can a customer be 100% certain that rear passenger seats are now completely dry inside out? what recourse does customer have to refuse to take the vehicle back if he/she is not 100% certain the car that leaked rainwater into interior is up to standards?
The weather shouldn't matter, they work on the vehicle inside where it's warm. Basically parts are removed and industrial or heavy duty driers and dehumidifiers are used, inside and outside respectively. When the dealer tells you the car has been repaired and is "ready" go check it out. (before accepting it) See what parts are listed as being replaced. Since you know what areas were wet check them out to make sure they are dry, ask what exactly was done to dry it and mitigate any potential mold. They may have used a disinfectant spray too. If the advisor is vague, ask to speak to the tech who worked on it. If you find something is still damp then point it out and ask them to please keep the car until it is repaired properly.

When you take the car back into your possession keep and eye on it and make sure its still not leaking (sometimes leaks come from more than one place and they may have found only the first one as happened to me.) If you smell a mildew or damp smell, then take it right back and put it back into the service department.

What I did is get the service manager and then the general manager involved and stated my case, the trunk padding was slightly damp and wasn't replaced. I stood my ground, pointed the area out to them and made a fuss that I didn't want to take a car back that had the potential to become a mold problem. They kept it longer and replaced some of the padding. By this time (along with a host of other problems the car had) it had already been in shop long enough to meet the qualifications of a lemon.

Your circumstances maybe different but the main thing is to advocate for yourself and sometimes that means getting insistent, going to the dealer principles, and not taking no for an answer. Personally, I could care less if they think I'm a nut, just so long as things are done properly.

I understand the frustration with this kind of repair and my advice and statements aren't meant to be condescending or anything. Dealing with a dealership is hard for many people, so I'm just trying to help. A good dealership will not only try to get the repair done right the first time (they are judged by surveys etc.) but they will want to keep their customer happy so they purchase again. I've worked for many good dealers and dealt with many who weren't so good, who unfortunately can give the whole industry a bad reputation. Hopefully some others on here (this place is a wealth of information) will have some more advice and information to help you. Good luck and keep us informed.
 

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I have a Murano 09 model. Also, the water leaked into trunk area (to the handle where you pull down the passenger seat). I went to paint workshop and they found out water leak was from the discharge hose for the panoramic roof which was old already. Maybe you can ask agent to check the hose.
 
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