anyone experiencing similar leaks into 2017 nissan murano? appears to be coming into car through rear passenger side cargo window.
With the amount of water showing in your pictures, they should be having it water tested. Often when they water test it is not with a pressure hose, but you said rain leaked in so using a regular hose should produce the water leak. It's leaking, you have wet carpet etc., it is now up to them to figure it out. Let them keep it until they do. I have had previous cars with water leaks, the most recent a 2016 Malibu that had a trunk filled with water, it was fixed and returned because apparently it was leaking from two different spots. Car was there for weeks.dealer inspected and unable to find source of leak. they’re keeping for one more day. owned many cars over the years and this is first to leak rainwater inside. the kicker? it’s a relatively new vehicle.
A realistic resolution is they find the leak, repair it and replace any items that can't be dried satisfactorily. On my 2016 Malibu the dealer had it twice (because it turned out to be leaking from two places) for a at least a total time of 2-3 weeks. Frankly, the longer they have it the better in case it turns into a lemon law or lawsuit situation. I wouldn't expect or accept anything other than a full repair to your satisfaction.for Nissan vehicles under warranty with rainwater flowing into the interior, soaking seats, carpet, what’s a realistic resolution that customers should expect from the manufacturer? (day two: dealership unable to locate source of “leak”)
Good, so they know there is a leak. Now all they have to do is find the source and repair it satisfactorily. Let them keep it until they do.dealership folks themselves admitted on the phone that they found the rear passenger seat wet — something we already knew. additionally, from the rainwater leakage down and across the floor mat into the area beneath the passenger seat, it would appear that there’s interior water damage in several places.
Dealerships have the tools to dry out the vehicle and it should be kept until it is satisfactorily dried and if something can't be dried right it should be replaced. I would not take that vehicle back until it met my standards.that includes ensuring there are no puddles of water underneath the seats, carpet. unfortunately that key step the dealership didn’t bother — until we pressed on with, “we want to speak with your manager.”
even so, now in the cold months the rainwater that’s likely absorbed into the vehicle’s upholstery / fabric / seating / carpeting may not dry, creating a potentially toxic environment inside the vehicle with risk of mold or far worse.
The weather shouldn't matter, they work on the vehicle inside where it's warm. Basically parts are removed and industrial or heavy duty driers and dehumidifiers are used, inside and outside respectively. When the dealer tells you the car has been repaired and is "ready" go check it out. (before accepting it) See what parts are listed as being replaced. Since you know what areas were wet check them out to make sure they are dry, ask what exactly was done to dry it and mitigate any potential mold. They may have used a disinfectant spray too. If the advisor is vague, ask to speak to the tech who worked on it. If you find something is still damp then point it out and ask them to please keep the car until it is repaired properly.what are those tools that dealerships have available? how can a customer be 100% certain that rear passenger seats are now completely dry inside out? what recourse does customer have to refuse to take the vehicle back if he/she is not 100% certain the car that leaked rainwater into interior is up to standards?