Here is a nice story.
My murano would not start and being at 48k I called 1800Nissan so my roadside assistance would come and jump my car. He did and I went and got a new battery and replaced it. Well all of a sudden my home-link system does not work. My seat won't reset when I unlock with my FOB and the external temp gauge always starts at 125 and then figures out the real temp. So I take it in and the Tech tells me the ONLY way that system can break like that is they guy must have reverse jumped the car.
Now Nissan will not cover this under the extended warranty because it was reverse jumped. I called them, they send a guy out, he messes up the car and now they expect me to pay $657 for this BCM.
So I am waiting for Nissan Corp to call me back. Even though they have a 48 hour guarantee I have not heard from them for over a week. You can't get a specialist on the phone only the guy who logs the calls .
I have asked for a supervisor callback everyday for 3 days now and they won't even do me the kindness of calling me back.
GREAT customer SERVICE.
If they don't cover this I will take my Extended warranty back to them and they can pro rate what I have used and give me cash. I will then pay for the part and go to the ACURA dealership and trade this in. Love the car HATE the Customer service.
My murano would not start and being at 48k I called 1800Nissan so my roadside assistance would come and jump my car. He did and I went and got a new battery and replaced it. Well all of a sudden my home-link system does not work. My seat won't reset when I unlock with my FOB and the external temp gauge always starts at 125 and then figures out the real temp. So I take it in and the Tech tells me the ONLY way that system can break like that is they guy must have reverse jumped the car.
Now Nissan will not cover this under the extended warranty because it was reverse jumped. I called them, they send a guy out, he messes up the car and now they expect me to pay $657 for this BCM.
So I am waiting for Nissan Corp to call me back. Even though they have a 48 hour guarantee I have not heard from them for over a week. You can't get a specialist on the phone only the guy who logs the calls .
I have asked for a supervisor callback everyday for 3 days now and they won't even do me the kindness of calling me back.
GREAT customer SERVICE.
If they don't cover this I will take my Extended warranty back to them and they can pro rate what I have used and give me cash. I will then pay for the part and go to the ACURA dealership and trade this in. Love the car HATE the Customer service.