[kga]

Here is a nice story.

My murano would not start and being at 48k I called 1800Nissan so my roadside assistance would come and jump my car. He did and I went and got a new battery and replaced it. Well all of a sudden my home-link system does not work. My seat won't reset when I unlock with my FOB and the external temp gauge always starts at 125 and then figures out the real temp. So I take it in and the Tech tells me the ONLY way that system can break like that is they guy must have reverse jumped the car.

Now Nissan will not cover this under the extended warranty because it was reverse jumped. I called them, they send a guy out, he messes up the car and now they expect me to pay $657 for this BCM.

So I am waiting for Nissan Corp to call me back. Even though they have a 48 hour guarantee I have not heard from them for over a week. You can't get a specialist on the phone only the guy who logs the calls .
I have asked for a supervisor callback everyday for 3 days now and they won't even do me the kindness of calling me back.
GREAT customer SERVICE.

If they don't cover this I will take my Extended warranty back to them and they can pro rate what I have used and give me cash. I will then pay for the part and go to the ACURA dealership and trade this in. Love the car HATE the Customer service.

 

[mozman]

That's horrible. Sorry to hear the bad news. Let's hope there's a light at the customer service center.... better yet a person that will take the liability off of you. Good luck!

 

[zebelkhan]

I think these people are full of it...

Were you watching when the guy was jumping your car? If so, did sparks fly all over the place when he jumped it? If it did not, then there was no reverse jump....

Do not take no for an answer. Get a statement from the guy that jumped the car. Then call Nissan back and threaten them that if they don't take care of this really fast you will be calling the local (Channal 7 is on yourt side) thing, as well as small claims court. I think you will get service before you have a chance to hangup the phone...

 

[Kris]

What is "reverse jumped"? I do not get it........Who replaced the battery? Nissan? How did they do it?

The service really sucks. I feel for you. This should not be your problem. It is either Nissan or whoever replaced the battery....

 

[kga]

I don't think he reverse jumped it either. But they are saying that is the only way this could have happened. That is a nice out for ANY problem they don't want to cover. My biggest problem at this point is am leaving the country for 10 days. I am sure I will be nice and fuming when I get back. My lawyer has already contacted them so I will let you all know what happens.

 

[Kris]

Good luck and keep us posted

 

[zofsuvs]

Did the car exhibit any of these problems in the period after the jump and before the new battery was installed, or only after the new battery?

 

[kga]

It did it right after the jump before the new battery. I did not see him reverse jump it though. It is very frustrating.

 

[zofsuvs]

Then your liability ended when you called 1-800-NISSAN. Don't pay a dime. Good luck, stick to your guns!

 

[Kris]

I agree, you called "Nissan" service. Whoever they sent it is their problem....

 

[kga]

Nightmare Continues

So I finally heard back from the Regional Service Specialist. It took over 3 weeks. She did not want to hear anything I had to say and told me the decision has been made that Nissan will not cover the part. It is not their responsibility for the towing company. Even though they called them not me. So I am now moving forward with my Lawyer and going after the towing company and Nissan both. I have also included the local dealership since they diagnosed the problem.

I do have a question someone out there might be able to help me with.

How can Nissan tell that my car was reverse jumped and that is what caused the BCM to fail????

VERY VERY FRUSTRATED.

kga

 

[Eric L.]

I believe in this case that despite the fact that Nissan called an independent towing company, this is Nissan's issue to resolve with the towing company that made the mistake. For the life of me I cannot imagine how any tow truck driver worth his salts could hook up a jump backwards! Since the tow company committed the error, they are responsible for it. Yeah its not directly Nissan's fault, but they should work with you to resolve it.

 

[kga]

I don't think the guy who jumped it did anything wrong. I think the part just went bad and they don't want to pay for it.

 

[Kris]

I agree with Eric, you had problem with the car. You did what Nissan Warraanty say you need to do - call Nissan. You are not a car mechanic or expert. You relied on Nissan. Whatever they did, good or bad is up to them to fix.

As to your question - I would need to have a detailed schematic to answer the question. Usually with electronic there is a protection circuit for misshaps like this one. What ever happens you ply ignorant - you called Nissan. Now it is up to them to fix the mess.

 

[GMTURBO43]

Most of the tow truck drivers I've dealt with have been more intelligent than the monkies working on the cars.

If the jumper cables were hooked up backwards - you would have noticed. It would have been something like this...

"I'll just put this cable here. And this cable.."

Bright flash of light!

"Holy S__t!!!"

 

[zebelkhan]

Most of the tow truck drivers I've dealt with have been more intelligent than the monkies working on the cars.

If the jumper cables were hooked up backwards - you would have noticed. It would have been something like this...

"I'll just put this cable here. And this cable.."

Bright flash of light!

"Holy S__t!!!"

I agree...

 

[zebelkhan]

I agree with Eric, you had problem with the car. You did what Nissan Warraanty say you need to do - call Nissan. You are not a car mechanic or expert. You relied on Nissan. Whatever they did, good or bad is up to them to fix.

I totally agree...

 

[kga]

That is what I have thought from the beginning and what concerns me the most. The customers satisfaction seems to be the last thing that Nissan is concerned with at this point. I mean $625 is a lot to me but I would think for them it would be a drop in the bucket to keep a customer happy. Guess not.

 

[murano_jay]

guess this is an old post, but i got led to it while researching for gold preffered for my 07 S.

So whatever happened, did Nissan pay ?

 

[njjoe]

murano_jay-

I doubt you will get a reply from kga because his last post was 2-1/2 years ago.

-njjoe