Was suprised this past Monday when I took my Murano to our local Nisson dealership to find the local Chrysler Service manager as the new Nisson service manager. Anyone know if Nisson requires training of the service managers?
Heh, I'm not surprised. Rare is a service manager, or service tech for that matter, that is genuinely knowledgable about their job. It's just a 9-5 grind with a lunchbreak for the majority, I'm afraid.
Very rarely I'll meet someone on the consumer side of the automobile industry that is actually into cars (you know, subsrcibes to a bunch of car mags, spends some time behind the wheel at a track, wrenches at home on a project, etc).