Check out other dealers.
I went in just this past week to get my car serviced and was pretty impressed.
Whenever I took my mustang to the ford dealerships I would wait because they have a tendency to test drive the cars they like :3: When I was there they always treated my like a spoiled 21 year old brat. Nevermind the fact that I just put down $27,000 on a car. I always felt insignificant and mistreated.
When I took the MO to West Hills Nissan in Cranberry, PA they made me fairly comfortable.
Here is what they did at 4,000 Miles (first time to any dealer other than Ford):
I had a voucher to get a paint chip fixed that supposedly 'expired' after 30 days. I asked my salesman and he ran around with me and asked everyone all the way up until the general manager to see if I could still use it (now 90 days later). I explained that my schedule does not work with a paint guy who is there maybe once a week and that I would like to finally get this fixed. He then called the paint guy and made an appointment with him to meet me at my house 45 minutes away.
They gave my car the 1st oil change ($10.00)
They performed the Steering "POP" TSB (fixed)
They performed the Window "Tick" TSB (works off and on?!?!)
Then they took my car down to the inhouse car wash and cleaned the inside and outside.
When they brought my car up I asked the service manager who i should refer to for service in the future (@ Ford they had team leaders that you had to go to). He said to call him, gave me his business card and put cell phone number on the back. He said that I was very patient and a pleasure to deal with.
I have never been treated this well before. Even though there is a Nissan dealership 15 minutes from my house I will gladly drive the 45 minutes to receive the same level of service that I received. For $10.00 I can't beat this!
Also, being that it is winter they cant sell my
mustang so I find myself staring at it while my MO is there. I'm also tempted to take that 'spare key' that i have and borrow it
edit: best part about this is that I got almost as much as they are selling it for on the trade in! :2: