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487 Posts
Something I always wondered about... how do you handle the following situation:
You pick up your new Murano (or any car). It is spotless and perfect, except for.. dun dun! A scuff on the dashboard.
Let's say it isn't serious, but noticeable. Your dealership prep guys either didn't notice it, saw it and didn't do anything about it, or saw it and tried to clean it up as best they could.
So, what do you do?
What would you do if the vehicle was ordered and took months to get to you?
Or, what would you do if it wasn't ordered, but off the lot, or off another dealer's lot?
For myself, I would likely take the vehicle if it was ordered or brought off another dealer's lot (ie, hard to find option packages). I -would- refuse delivery if it was off my dealer's own lot and other similar MO's were there.
Your thoughts?
You pick up your new Murano (or any car). It is spotless and perfect, except for.. dun dun! A scuff on the dashboard.
Let's say it isn't serious, but noticeable. Your dealership prep guys either didn't notice it, saw it and didn't do anything about it, or saw it and tried to clean it up as best they could.
So, what do you do?
What would you do if the vehicle was ordered and took months to get to you?
Or, what would you do if it wasn't ordered, but off the lot, or off another dealer's lot?
For myself, I would likely take the vehicle if it was ordered or brought off another dealer's lot (ie, hard to find option packages). I -would- refuse delivery if it was off my dealer's own lot and other similar MO's were there.
Your thoughts?