You and I must have visited the same exact dealership for the same exact issues. My seat rail and grease have not arrived either after more than three weeks....Eric L. said:I've had the runaround from the dealer regarding fixes and parts they said they were going to order as well. When my alternator failed last year I had them also look at my rocking chair drivers seat and the tickity tack windows. They said they ordered a seat rail and "special grease" for the window guides. Of course, they never arrived. I've since been too busy to bring my car in (its been almost a year) and Nissan never sent me a satisfaction survey for that warranty incident.
Probably different places, but I am not surprised. All Nissan $tealerships are clueless when it comes to customer service.zebelkhan said:
You and I must have visited the same exact dealership for the same exact issues. My seat rail and grease have not arrived either after more than three weeks....
A bit off topic but do Nissan people get paid less than other dealerships? I bet not so why are most (not all) so inferior? Whey don't they try to take good care of their customers?
My wife's BENZ cost less than the Murano out the door but they treat me like a king when I contact them. They so want my business that they have asked me to drop off my car there once a week for a free hand wash...just to make sure I don't forget them and their service.