In my experience as a Murano CC owner, nearly all Nissan dealers are unqualified to service any of the features specific to the CC, most specifically the top. I have pulled into dealership service centers and before I could even ask a question was told emphatically that they will not touch the top. That's the real reason some dealers will only replace the entire top, they don't know how to service it. You may want to review other owners experiences on the Facebook group "Nissan Murano CrossCabriolet." There are other similar groups there but this is the best. Owners there have told stories about contacting NissanUSA, some owners got free replacement tops, some got partial warranty coverage and others got nothing. One couple complained so much a TV station did a news story on them and the plight of other CC owners with bad tops (a minority of owners have top issues). In the short term I recommend reading all the Nissan technical service bulletins to see if your symptoms match any of those. That should give you a leg up getting a dealer to fix it. If you decide, based on reading about the tops, that you know exactly what the issue is then you could go to a well-rated independent convertible top specialist for their estimate. It will be far less than $10k plus offer much better skilled technicians. That can be your backup plan if Nissan doesn't come through for you. Also, save all your paperwork on the issue. Someday you'll want to sell the car and a knowledgeable buyer will be very comforted seeing a thorough history of the top's service. Otherwise rumors about the tops can scare away buyers. Best of luck!

 

Another guy posted a guy who manufactured the parts and repaired it fir him. He listed the contact. Www.autointeriors.biz

 

 

I've owned my 2011 since 2013 and of course, have experienced issues with the top and here are tricks I've learned to get the convertible top to work. The top will not completely close if the trunk shade cover is not securely resting in the latches. Unfortunately, when this happens, you can not use the pull lever inside the car to check the shade cover. Therefore, you have to take the ignition key out of the key fob to unlock the trunk. Then you have to take your arm through the narrow opening of the trunk to pull the cover and rest it in the latches. Once secured, close the trunk and then try letting down the top. This has worked every time for me, even when I had to make a couple of attempts.

Also, several years after purchasing my car, when I was told that my extended warranty wouldn't cover the expense of my car, I called Nissan Manufacturer and was able to get them to agree to paying for the part, which was approx $2700-3k. I was responsible for the labor, which was also expensive; however, I was able to save myself a significant cost.

Best wishes and I hope this was helpful in resolving your issues.

 

I have a 2014. The top goes most of the way down, then goes crooked & stops. When I put the top back up, no problem, but the shape of it in back looks like the frame is bent.

 

Did you figure out what was wrong with yours mine has done the same thing

 

Hi Paula, I had the same issue and Mark 4 Automotive in Homosassa is currently fixing it.

 

I have a 2014 with 18000 miles and the top won’t work the warranty company at silverock won’t repair because they say it’s cosmetic hahah the top won’t function hardly cosmetic now I have a convertible I can’t use with no miles on it I’m heartbroken 😔

 

Read the threads about your model - this is not unusual. Nissan has basically abandoned it. Your best bet is probably to go to a body shop or a convertible top shop and ask them to see what they can figure out. Nissan's only answer (as reported here) is to replace the top for $10,000. You don't need a Nissan tech, you need someone with mechanical smarts who is willing to solve problems. And your post doesn't tell us what's wrong other than "doesn't work" which doesn't give us much to go on.

And the "warranty" you refer to is an insurance policy that normally has many exclusions. I bet if you read the policy you will find that the top mechanism is not covered. In the future, I recommend you avoid those "warranties" unless it's a Nissan factory policy. The aftermarket ones have to be read VERY carefully to see what they cover and (more important) what they don't.

And please use correct sentences and punctuation. It helps us understand your posts.

 

Imagine, your 2014 Nissan Murano crosscabriolet (convertible model) , which has been working all summer and spring since purchased has a big hiccup. In our next drive convertible makes noise and begins to function improperly and won't close easily. We struggle to get closed as warning lights for top are on and now won't function at all. Murano has only 29k miles on it and top looks mint. When purchased, a warranty was placed through GWC warranty company and was told on recorded line convertible tops completely covered with no optional cost. Vehicle brought to local Nissan dealership Monday and warranty company contacted, to find now warranty company claims no coverage on convertibles. Burdick Nissan in Syracuse representative shocked us with not only that news but the cost to replace ,$10,000 plus! In addition, as with other posts we have found with this specific vehicle issue, the whole top must be replaced as Nissan does not offer any of the components or parts for the top. We were shocked , $10,000 for a convertible top fix because individual parts needed to repair are not available. Prior posts and anyone with such issue please respond here as this is of course just not right. A band together incoordination is necessary. Any thoughts or help here much appreciated.

My wife's cabriolet has acted up on several occasions. When troubleshooting, start at square one and check the simple things first...valet button in the glove box, fuse, trunk divider, etc. One time it was the divider, second time the battery discharged and didn't have enough voltage, another was the lid locking sensors, and this time, she was putting the top up and it quit operating after the top was up and before the locking sequence started. The sequence was lost for whatever reason and the fix was, remove battery cables to discharge memory, unlock the lid manually, and viola. Be patient, it's easy for frustration to set in, it can save you thousands.

 

I have the exact same problem. Bought my 2014 2 years ago. Making payments for 2 more years. The last dealer I took it to soldered a hole in the canvas & scraped holes in my interior. I bought it because I wanted a convertible. Now I'm scared to use it.

 

@Lajoch posted:
I was able to find a place that can repair my roof. It's not cheap but will run about $8550 to fix frame and do a new roof. He has already done 6 of these Murano Crosscabriolets and with has 4 additional backed up to do. If anyone would like their information please let me know.

 

Does anyone know how to unlock the convertible top lid manually? I took the my car to Nissan. They charged my $300 to lookup something in a manual and said it’s going to be over 8k to fix a CTM. My top is closed not sure if I should just drive it to the ground

 

Do you think it will work if you unlock it? Sorry that this is a problem, but consider that if the top is up and fastened, it can be driven in all weather. If you get it unlocked, consider whether you can get it locked again. And what's a CTM? It would help other owners to define it once.

I'm sorry you are caught in this, it has been going on for some years and Nissan is no help. Contrary to what I thought at first, I think a class action against Nissan would be appropriate, but I'm not the one to organize it.

 

From what I have heard, manufactures are only required to have parts available and provide service for the period of the warranty... After that, you are on your own. It's something to consider when purchasing something...

If a class action suit were even feasible for the small numbers of Crosscabriolet owners, I think think it would be moot due to the above...

 

I’m in the same boat. 😣

 

Same thing with my 2011 Nissan Murano convertible. Top goes down, but gets stuck on the way up. Anyone around Chicago that works on this problem?

 

ROMERO'S AUTO UPHOLSTERY
Worth the call. Call for advise. Apparently repairs Crosscabs.

 

My Nissan Murano Cross Convertible has a trunk that won't open and a roof that won't open. Does anyone know what the reason is?

 

Have you read the threads here? You're not alone, and Nissan is unlikely to be much help. You can check with a dealership but the most likely result is that you'll be downloading a service manual and tracing the electronics yourself.

Start with https://www.nicoclub.com/nissan-service-manuals and download the manual, then check all the fuses, and after that you probably have a new learning opportunity in front of you.

 

Pilgrim, I haven't seen the tech's info in this thread. I have repaired my wife's top 5 times and this time the cast aluminum frame, at the pivot point, broke. I'm looking for someone willing to take on the project before winter.

 

Understood. All I can suggest is taking the part to a machine shop and having them fabricate one. Not a cheap solution.

 

HI my name is Luis! located in NY. i work on convertibles muranos all the time and travel to the nearest states to repair them. my number is 646 667 4322. call me any time if you need help or send me a text a text or a video and i can pretty much diagnose depending on what i se and give you an estimate. thanks

 

To all crosscab owners - if you use this gent's services, please post here and provide a recommendation. There are others looking for help with these tops.

 

Luis was just a huge help for us. We had run the gamut of dealerships and convertible top shops with no help whatsoever. He got our vehicle back on the road. If you need help, give him a call.

 

Thank you!!!

 

I straightened out the bent linkages and was able to manually close the top, but with the interior trim pieces broken, the top was not taut. The vehicle is in great shape and my wife loves the car, so we bit the bullet one time. My wife was patient while searching for a solution. Several dealerships and shops consulted, most stated they weren't qualified to perform the work. If you're in the Pittsburgh, PA area, and a new top is your solution, I recommend Cochran West Hills Nissan. After examining the top, which couldn't be repaired this time, their technicians looked over the entire car and gave an opinion to/not to replace the top. This is an expensive option (13K) but the top was FUBAR. The experience with this dealership was first rate w/updates through the entire repair. As a side note, there were a limited number (7) of tops in the USA. The downside is being out of a vehicle for two weeks and the cost (especially the cost). The value of the vehicle with non-op roof is zero, nada, squat...BS. IF this happens again where I can't repair, it'll be a permanent convertible.

 

Luis, works almost exclusively on these tops, in many cases he can come to you with his mobile shop or transport your vehicle back to Long Island to be worked on. He manufactures many parts on his own, can source difficult to get parts and has some parts that are rebuilt.

 

is this guy still around? who is this Luis person?

 

I own a 2011 Crosscabriolet and was wondering where to get the protective film on the back body portion where the cloth roof sits on. Do you need a photo? mfragapane@gmail.com

 

Bought mine from Nissan of Peoria in az same thing they said everything would be covered n when it was having issues u brought it back just to find out its not with an estimated 9800 to fix it like wtf

 

Read the threads on the convertible top. That's a normal response from Nissan.