This is just ridiculous. Once the can of worms opens, is forcibly dealt with by Nissan, and resolved, I will be done with Nissan. Done. I wouldn't even expect this from a new company from China.

 

Anyone with the 2016 models experienced this issue? In addition, are they replacing the defective part (valve/transmission) with the exact same one or they updated the part to address the issue.

It's kinda normal to have issues with the first year model of a new generation car, but yes, I agree, they should recall it!

 

Initially I thought they would replace the valve as some has suggested here because the tech would only say we need to order "the part". I asked him - new transmission? And he said yes.

I would imagine that they will replace with the updated parts... but I did not ask that explicitly.

Their reason was that the CVT is still new technology, as a result of changing the transmission they are also providing a longer warranty on the transmission (10-years).

I'm definitely not happy, since IMO once you start playing with the "guts" of the car there is no telling what will go wrong next.

Wish Nissan would just give me a new car... but that probably will never happen. :-(

 

I'm definitely not happy, since IMO once you start playing with the "guts" of the car there is no telling what will go wrong next.

Wish Nissan would just give me a new car... but that probably will never happen. :-(

I must politely disagree with this, which is an illogical approach to vehicle repairs. A car is a series of mechanical assemblies. Changing the transmission is a normal procedure and has no effect on other parts of the vehicle. I'm not sure what "the guts" of a vehicle are, but changing a mechanical assembly in a case like this does not mean anything pro or con about the rest of the car.

IMO getting a new transmission is something you should be happy about! No fiddling around, no half-measures to economize, Nissan is stepping up and replacing an expensive assembly. You should feel well taken care of.

 

I must politely disagree with this, which is an illogical approach to vehicle repairs. A car is a series of mechanical assemblies. Changing the transmission is a normal procedure and has no effect on other parts of the vehicle. I'm not sure what "the guts" of a vehicle are, but changing a mechanical assembly in a case like this does not mean anything pro or con about the rest of the car.

IMO getting a new transmission is something you should be happy about! No fiddling around, no half-measures to economize, Nissan is stepping up and replacing an expensive assembly. You should feel well taken care of.

I believe what "mos2009murano" is worried about, is how much trust can you put into the dealership technician to restore everything back to where it was after replacing the transmission, the QA/check will never be the same as the one they do in the factory. I also understand his concerns, if it's a new car, it really sucks to see it taken apart, so you just hope that they put everything back to where it should be, reading the service manual, man there are lots of steps to perform.

In a different thread I mentioned that my dashboard "combination meter" is not aligned, I just found out that they need to replace the "cluster" as it looks misshaped, although it's a basic task , I am still bumped that they have to do this for 2 weeks old car, can't imagine what I would feel if transmission needs replacement .
@mos2009murano
On the bright side, one would hope that those technicians are certified and on top of their game and that the new transmission will be the latest revision that addresses all issues. I suggest to talk to the technician who will be conducting the job, share your concerns in a friendly manner and ask him to treat the car as if it's his own and that you trust him. Trust me this will help a lot and it does not hurt to ask him if he is OK if you stop by to look at the progress.

Good Luck!

 

I found the TSB for the issue you guys are running into, can you confirm if your VIN # matches the affected cars in the bulletin?

2015 Murano (Z52) built after 5N1AZ2M(*)(*)FN229612/April 10, 2015

 

This is really frustrating. So they KNEW what the issue was. They have all my details (and all other owners details), they could have contacted us but they chose not to. The more I learn about this, the more I will not buy a Nissan next time.

Very frustrating. Time to take my frustrations out in Twitter to Nissan. Not happy.

 

Thanks - I dropped off the car this AM; still a bit worried as I can't be there to watch it -- this is in comparison to when I had my Camry and had to change the shocks -- the mechanic let me watch (I'm sure contrary to WCB and any other safety protocol) but I could see what they were doing and they knew I was watching. ;-)

They gave me a ****ty little Altima. Not even heated seats on it!!! Froze my ass off. ;-)

 

So my blood has been really boiling over this, and just posted this to Twitter... https://twitter.com/mohamedbhimji/status/809446576540110848

Lets see what happens, or does not happen. I'll continue to re-tweet until someone from Nissan calls. Ideal - new car. But that won't happen.

 

TSB does not really admit that there is an issue with all CVTs . So their prerequisite is first to check and confirm.

IF YOU CONFIRM:
The customer reports a transmission judder (shake, shudder, single or multiple bumps or
vibration)
AND
One of these DTCs is stored.
 P17F1 (CVT_JUDDER (C/U INSPECTION))
 P17F0 (CVT_JUDDER (T/M INSPECTION))​

This might be their way out of a broad recall, but it's definitely admitting that there is an issue with the transmission.
Did your dealer saw the above DTC and ignored it?

I'm going to buy an obdii to track all the codes, as I really don't trust them, do you guys know if the above codes are detected by OBDii or I need the full blown software diagnosic tool?

When will your car be ready? Stay positive, it will be like a brand new car and hopefully you will enjoy it for years to come!
And good luck on the tweet, it will be interesting if they contact you.

 

A TSB is not a recall. A recall is a big step for a manufacturer.

There are usually a dozen or more TSBs on every vehicle made. None need to lead to a recall; very occasionally, one does. But that's unusual.

Issuing a TSB is not "admitting that there is an issue with the transmission" in any way related to a recall. A TSB may call for a valve replacement, an upgrade in fluid used, or a host of other things. Many of them are pretty minor.

I'm not trying to trivialize the situation, just keep things clear about the terminology used.

 

Thanks - I didn't realize the difference.

 

Same Problem

Hello guys, just joining the forum.

I am also having the same problem, but I believe I am the first person to have this problem so early during car ownership. I bought a new 2016 Murano on 17th October 2016 with 150 miles on it . First noticed the problem around 20th Nov when it had 1000 miles. Same jerking/dragging behavior as reported by other users.

Took it to the dealership in early December and was suggested a s/w update (service specialist did acknowledge that transmission might get replaced as a last resort - seemed to know the issue). Picked the car after s/w update and issue still persisted.

I was taking a casual approach to this problem until now since it is a mechanical item. Dropped it at the dealership on Tuesday again, I was displeased and asked the service specialist how to contact Nissan. When he contacted me on Tuesday evening to tell that they would be changing the Valve body, he mentioned talking to "Nissan Customer satisfaction specialist" since I talked to them. THE REAL KICKER, I never called Nissan.

So it seems Nisan is aware of this issue and actively monitoring their dealers for this. I am really suspicious since car is toonew to have such problems. Moreover the trust is broken. The car is still at dealership, ETA mid next week.

I would appreciate, if someone would explain what a valve body is? And can I pursue Nissan to get my money back?

 

Hello guys, just joining the forum.

I am also having the same problem, but I believe I am the first person to have this problem so early during car ownership. I bought a new 2016 Murano on 17th October 2016 with 150 miles on it . First noticed the problem around 20th Nov when it had 1000 miles. Same jerking/dragging behavior as reported by other users.

Took it to the dealership in early December and was suggested a s/w update (service specialist did acknowledge that transmission might get replaced as a last resort - seemed to know the issue). Picked the car after s/w update and issue still persisted.

I was taking a casual approach to this problem until now since it is a mechanical item. Dropped it at the dealership on Tuesday again, I was displeased and asked the service specialist how to contact Nissan. When he contacted me on Tuesday evening to tell that they would be changing the Valve body, he mentioned talking to "Nissan Customer satisfaction specialist" since I talked to them. THE REAL KICKER, I never called Nissan.

So it seems Nisan is aware of this issue and actively monitoring their dealers for this. I am really suspicious since car is toonew to have such problems. Moreover the trust is broken. The car is still at dealership, ETA mid next week.

I would appreciate, if someone would explain what a valve body is? And can I pursue Nissan to get my money back?

Car has less than 1500 miles on it right now

 

Sorry to hear that... Best they would probably do is buy it back from you and sell you a new one. That would be up to the dealership unless you can convince Nissan Corporate to contribute somehow. I went through a buy-back with the dealership over a different issue altogether. All in all it was a fair deal but Nissan didn't do much to assist other than offer me a credit for $200 that I could use at my discretion. I probably could've fought harder but I wanted to be done with it.

Good luck!

 

My problem is, I bought it in Ames, IA and had to relocate due to job to Kansas City. So the dealer in KC is giving me a cold shoulder treatment on that part since they dont really have to please me. they are like, we can help you get it fixed.

Just talked to Nissan, and they are like, we can start the buy back process but the chances are none that they would buy it back. Quoting them.

Just Sad.

Thanks.

 

What I am basing my argument off is a manufacturing defect.

This is the first car I bought brand new and was really contemplating a CX-9, but chose to save a few bucks. :banghead:

lets hope this new transmission fixes the issue, but I have lost confidence on Nissan. I own 2 of them

The irony is that the car which sold me on Nissan was the FX35 and now I know they do not have CVT's. LOL

Thanks.

 

Interesting....but I have never sworn off a car because it has issues, as far as I am concerned each and every car can get issues, but that to me is not a reason to not like it anymore or refuse to buy a particular brand, my reason for not going back to a particular vehicle or brand is how they handle the issues the vehicle, is it fixed, will it still have warranty, was it done to the best of their ability, will they stand behind their work and so on, but just because a car had a transmission problem, or brake problem, or the sunroof didn't work properly, really is not a reason to leave em in the dust.

I have owned many vehicles, new and used, leased and purchased, and all have had some sort of issue, but I still buy the same brands, had many Chevy vehicles, a couple of Fords, BMW and Mercedes, and now even a Nissan, they have all had issues, but I still wouldn't hesitate to purchase, lease etc from any of them again.

My last Mercedes ML350 developed transmission issues, just out of warranty, and cost to fix was going to be about 6 grand out of my pocket, does that turn me off from Mercedes, nope, I have one that my wife drives and she loves it, my BMW X5 had a real bad habit of killing brake pads, but I had 3 BMW's and when the next one looks good and I like, I'll probably get another....

I guess my point is all cars can have issues, it's how they are taken care of, determines for me if I will stick with them.....

 

Hey, a transmission is just a transmission. They usually work, but some don't. Just remove that one, bolt in a new one, then drive it.

EVERY manufacturer, including Mercedes, has a bad transmission now and then.

Get it fixed, then drive the car and be happy. When the manufacturer takes are of you, then you have nothing to gripe about - you should be happy for the support.

I get really tired of "Well, my X broke and so I'll never buy another Y." Makes no sense. If the part breaks and gets fixed, all is well.

If the part breaks and the manufacturer does NOT stand behind it, then you have a legitimate reason to gripe.

 

Hey, a transmission is just a transmission. They usually work, but some don't. Just remove that one, bolt in a new one, then drive it.

EVERY manufacturer, including Mercedes, has a bad transmission now and then.

Get it fixed, then drive the car and be happy. When the manufacturer takes are of you, then you have nothing to gripe about - you should be happy for the support.

I get really tired of "Well, my X broke and so I'll never buy another Y." Makes no sense. If the part breaks and gets fixed, all is well.

If the part breaks and the manufacturer does NOT stand behind it, then you have a legitimate reason to gripe.

I don't disagree with this. My only thing, in the overall context of this entire thread, is it certainly appears there is a bigger issue than a single transmission being replaced. Maybe a bit of mixing up a singular issue for here for this one person as opposed to the overall picture.


But yes, if they replace the tranny and all is well, then be happy. Chances of a buy back for this one instance is pretty much none.

 

So I called Nissan Canada - that was an exercise in futility. They just don't care and kept blaming the dealer for selling a car that has a known issue -- but shouldn't they be the ones monitoring what their dealers do? Apparently they just don't care.

Very disappointed in Nissan Canada and how they are handling this. I don't fault the dealership entirely, but they certainly should take some of the blame.

So the transmission is done (they just called) and I hope that there are no more mechanical issues for the time that I own the vehicle, but this has really soured me on Nissan and would seriously think before I bought another... I had my Camry for 10+ years. We bought my wife a rebuilt Corolla (now over 10-years old) and no issues at all. Just disappointed with Nissan.

 

I hope it runs great for you, and that you find peace of mind about the car.

 

Gatekeper and Pilgrim point noted. I never said I would would not buy a Nissan, just lost confidence.

Please understand car has only 1450 miles on it and problem started within 700 miles of driving it. So the initial QC is at question. AND if I was shown some empathy I would not have been this aggravated.

It is a manufacturing defect, the expectation was Nissan should have accepted there is a problem with the car and they would fix it. It is a mechanical device and they break is not something you want to hear within 2 months of spending $40k.

I will update on how things go

 

Thanks Pilgrim, I'll have to otherwise this will bug me until I'm ready for a new car.

I agree with what you've said, Nihkil - there was no empathy on anyone's part and that's what frustrates me the most. Nobody wants to acknowledge that there is an issue, because: money. Looking at the TSB that someone linked to my car definitely falls into it (5N1AZ2M**269479) -- so the dealership knowingly sold me a car that would have a problem at some point.

Picked up my car - DAMN they are quick! Most shops would have taken 2-3 days. The car definitely feels much smoother than before, however Nissan Canada is NOT going to extend the warranty. The service adviser made a mistake; not happy with that.

I will write to the dealer and Nissan for all the good it will do (if anything, make me feel better).

Does anyone have names of senior people at Nissan Canada?

Also found this: https://www.bbb.org/kitchener/busin...eviews/auto-manufacturers-and-distributors/nissan-canada-in-mississauga-on-6464

So very irked by this. Just filed a BBB complaint in Canada. Will keep everyone updated...

 

Sharing Frustration

So the dealership came back and are telling me that Nissan is asking for samples of the fluids in the transmission. Since this is a manufacturing defect, their engineering team is involved to research this further.

The car has been at the the dealership for 1 week and there is not ETA for sure, they said they would try for Friday but asked me not to hold my breath.

My Question: Is this even legal, Can Nissan take there sweet time to do research at my expense? This is appalling.

Thanks.

 

Yes, they can. They have the right to determine what the problem is. And one of the possibilities is that lubricants were used which will void the warranty. That's why when a car is under warranty, you must be careful to only use lubricants which meet the warranty terms and to change them at the correct intervals.

However, if they're going to hold on to this for some time, have they provided a vehicle for you to drive? You should certainly get that support.

 

Its a 2 month old car and no lubricants were changed. I was provided a pickup (Frontier - base version) which gives 10 MPG.

 

they should have to privide you with a similarly classed car. usually the rogue is the go-to. i had one for a month, during some repairs. its not a murano, but its a fine temp replacement.

 

Thank you

To every poster in this thread, a thousand thank-yous. All of you are fantastic in keeping the discussion factual, on point and absolutely helpful. I almost bought a 2017 Platinum Murano but the thread keeps me from it. I have read the posts from those who say that it makes no sense to NOT buy a Murano for a service issue, but I can't bring myself to agree. I've owned Toyotas, Acuras, and even Chevy and have never had a worry. I'm a fragile kind of person who would freak out if my $40+ car had the sort of problem that the thread addresses. I am so sorry for those who are engaged with the problem and grateful for those on the forum who are helping them and for helping me choose differently. Maybe the next time around, in four years, I'll take another look at the Murano. Thanks again, very much!

 

To every poster in this thread, a thousand thank-yous. All of you are fantastic in keeping the discussion factual, on point and absolutely helpful. I almost bought a 2017 Platinum Murano but the thread keeps me from it. I have read the posts from those who say that it makes no sense to NOT buy a Murano for a service issue, but I can't bring myself to agree. I've owned Toyotas, Acuras, and even Chevy and have never had a worry. I'm a fragile kind of person who would freak out if my $40+ car had the sort of problem that the thread addresses. I am so sorry for those who are engaged with the problem and grateful for those on the forum who are helping them and for helping me choose differently. Maybe the next time around, in four years, I'll take another look at the Murano. Thanks again, very much!

If you're so fragile you can't handle a car with problems, you shouldn't be buying new cars at all in my opinion. No offense.

 

There are a number of posts and issues.... Hopefully it will die a natural death.

 

My 2015 Murano Platinum, is now almost a year old, other than a few bumps just at delivery, and the 2 recall notices recently, mine has been issue free......go figure.....

.

 

I was experiencing the same judder effect at low speads. Dealer replaced valve body this week and everything seems to be running fine.

 

So to close this off - they changed my transmission, SUV works great now however I did file a BBB report and Nissan basically told me to PFO.

So needless to say this will be my last Nissan. My wife wanted a new car and we actually took a look at the Nissan before all this started, but now she doesn't want one either and have looked at the car that has been good to us for 20-years, namely Toyota.

 

maybe 2016 are affected also?

Hi Guys:
Just noticed a little "shuttering" and "vibration" when driving between 20-30mph. Not sure if this normal as it is not that severe. Will drive it a little more and if it continues, take it into the dealer and have them check the CVT for those 2 codes listed on the TSB:
• P17F1 (CVT_JUDDER (C/U INSPECTION))
• P17F0 (CVT_JUDDER (T/M INSPECTION))
Hers hoping that this normal.
I an currently in the US and have had the car serviced for the first time down here already, so they are familiar with the CVT issue.
Talk later: