Wife& I just purchased a 3rd Gen.
2017 Murano Platinum.
We're looking to possibly purchase a extended warranty.
QUESTION is should we purchase a Nissan factory OR I see ENDURANCE is highly rated.
I've noticed on ENDURANCE's contract I'm not seeing coverage on heated seats,mirrors, info center unit, pwr assist liftgate.and so on.
Any information on this would be greatly appreciated.
TY

Hi, i can tell you from experience. Go with the Nissan gold preferred extended warranty. thats if you are still within the original 3 year/36K miles. if you are you can look at jim bone nissan of santa rosa on google. they sell them their and offer 0 interest payment plans if you so desire..

there are also pamphlets online from Nissan that states whats covered.. and this plan is very comprehensive.

 

Personally, I do not think extended warranties are worth the money. You might be better off taking the $2-$3K you would spend on the warranty and put it aside strictly for repairs. If you only end up using $1500 of it during your time with the car, you come out ahead. If you end up using the entire fund, then you spent the same as if you purchased the warranty. If you end up spending more than what you set aside, then that was the risk associated with not buying the warranty.

If you have to get a warranty, go with the Nissan backed warranty and just make sure you read the "rules" so there is no risk that they will deny coverage over some silly gotcha written in the contract.

 

...If you have to get a warranty, go with the Nissan backed warranty and just make sure you read the "rules" so there is no risk that they will deny coverage over some silly gotcha written in the contract.

This. If you decide to go with any extended warranty, read the fine print--esp. if for example, the Nissan plan locks you into doing all the maintenance at the dealership, which would increase the overall cost of ownership of the car.

I also have to agree that if you have a couple thousand dollars cash to buy an extended warranty then on average you would make out better sticking that money in an interest-bearing account (or higher yielding investment that can be liquidated quickly) since there's a good chance you'll never require the amount of money in repairs that you paid for the warranty. Remember, warranties are basically insurance policies and companies price them to make a profit. Sure, there will be individual cases where they pay out more than the price of the warranty, but across the whole pool of warranties for a particular car you better believe they're making money or they wouldn't be in business.

 

Thanks for the input

 

U are so correct.
It's like playing the lottery.
Thanks for the reply

 

I agree with "Snoopy, I Need Coffee", in that the Nissan policy requires maintenance at the dealership to keep it in full force. I don't know where you are located but there are other companies that sell from the dealerships that are just as good if not better than Nissans. I recently purchased an extended warranty on a 2020 Sentra (I know I'm going to rack miles on it). I'm in Florida and dealers aren't the place to purchase them from. (I can go into a whole tirade about Florida dealers). I called my previous Nissan dealer in NY that I had a great relationship with and they sold me the warranty (I used the company before on my 16 Murano) at a hundred over cost. The company is Zurich. The policy paid for itself on my 16 Murano within a year (some repairs were expensive). Plus when I traded to the 2020 I got a healthy refund on the time/miles I didn't use.

I don't have any knowledge of Endurance but it sound like one of the Warranties advertised on TV. If it's one of those I'd pass. There are to many exclusions. Good luck to you

 

I would tend to disagree with the comment about requiring the vehicle to be serviced at the dealer. In fact the contract just states you need to keep records of proper maintenance. Common sense would be to use the dealer since the records are there and it would streamline the process, however if you don't use the dealer just have the records handy.
Furthermore, third parties such as Zurich will first authorize use of non-oem and non oem remanufactured parts prior to new oem or oem remanufactured parts. They also reserve the right to send an inspector out to see the vehicle to confirm the issues prior to approval which can delay the repair process. This can vary by the state the contract is sold in, so if one was sold to you in New York and you're in Florida different rules may apply.

Granted each state has their prospective nuances when it comes to how the contracts apply. The Nissan contract details the nuances for you.

I am bringing this all up just for clarity, and personal experience/knowledge of this industry. To make it easier I have attached a sample contract of the manufacturers gold preferred language for you to review.

 

TY for the information.
I will give Zurich a gander.

 

TY...
Very much

 

It's all in the fine print. Maintenance, etc requirements differ according to the insurance policy (which is what an extended warranty is.)

Read carefully before buying, and you'll know the rules.

 

Researching alot!!!!
I'm piss'n alot of the SHARKS OFF that sell these warranties..
Call'n them out on their FINE PRINT EXCLUSIONS.

 

good to see you are doing your research. Watch for the sales tactics and evading answering your questions. Always obtain information in writing similar to what I uploaded earlier.

 

Already had two hang up on me when I caught them in LIES...They told me I was reading to much into the EXCLUSION PARTS..
I CALL BULLSHIT WHEN I SEE IT.

 

lol I agree 100% I used to work in sales and as soon as they started telling me to use un ethical tactics I walked out. You would be surprised what some companies teach their employees to do.

So is your Murano still within the 3 year/36K warranty? If it is then its still considered a "new" vehicle.. if not then you have to look at pre owned service contracts.

When I had my 2017 Altima I purchased mine from the link below. Sure you have to create an account but I never had anyone blow up my phone for sales calls.

Nissan Extended Warranty - Nissan Security+Plus - Nissan Warranty Information

 

We have 2017 with 31520.
I think I have reached out to NISSAN about a Pre Owned coverage..
I would have to check my notes.
Have over 10 pages on good leads and BULLSHIT SHARKS!!!!!!

 

The terms of various warranties will differ. Any of them may have changed over time, and universal statements may not be accurate.

The bottom line hasn't changed: READ the agreement before signing. Pay attention to that concern.

Two things that IMHO are important

1) MOST important: What specific components are covered? I'm always most concerned about engine, transmission, front and rear drive axles, and power steering components. In other words, the big dollar stuff.

2) Where does work have to be done?

 

I read the warranty language and I didn't see anything requiring maintenance to be performed by Nissan, only that repairs under the extended warranty be done at a dealership using OEM parts unless otherwise authorized. This is what one would expect given it's a Nissan plan.

However, it does say that maintenance must be performed according to the maintenance requirements stated in the owner's manual so be sure to follow those exactly (...and be ready to produce invoices, receipts etc). I would also note that there are two different maintenance schedules: "normal" operating conditions and "severe" operating conditions. You should pay specific attention to what Nissan considers "severe" operating conditions, which require the more rigorous maintenance schedules (see below).

 

I read the warranty language and I didn't see anything requiring maintenance to be performed by Nissan, only that repairs under the extended warranty be done at a dealership using OEM parts unless otherwise authorized. This is what one would expect given it's a Nissan plan.

However, it does say that maintenance must be performed according to the maintenance requirements stated in the owner's manual so be sure to follow those exactly (...and be ready to produce invoices, receipts etc). I would also note that there are two different maintenance schedules: "normal" operating conditions and "severe" operating conditions. You should pay specific attention to what Nissan considers "severe" operating conditions, which require the more rigorous maintenance schedules (see below).

View attachment 52337

Most driving situations fall under the "severe" operating conditions. It's a play with language and a blending of driving circumstances I have always disliked. Most manufacturers have the same stipulations. I think it's to cover them under certain circumstances.

 

One very important aspect of extended warrantees is the start date of the coverage. Warrantees sold at the dealer often have a start date that coincides with the date the vehicle was sold new. If you buy an 5 year extended warranty when your car is 3 years old, you often only have 2 years of coverage left.

CPO cars have the best warrantees IMO, as they begin when you buy the used car. Make sure to ask when your coverage begins and when it ends before committing to the purchase

 

I purchased the extended warranty for my 2015 Murano Platinum AWD from the dealership, also added on the tire warranty package. Never used the extended warranty as the car is so well built nothing went wrong with during the 100K warranty. The car now has 158K mile and still runs like a champ. I even put 40K miles using it as an Uber/Lyft almost 3 year ago.

I did use tire warranty when I got a flat 300 miles south of Houston. Drove on the donut until I made it to the nearest Nissan dealer because all the tire shops in the area were closed.

 

Well then you, sir are one of the lucky ones.. my 2019 is a lemon.. hopefully the one they replace it with is better built.

 

Geeeeez, I allus wanted one-a them fuel injectorized steering rackers!!

They sound really kewwwwl.

 

Tell me about it. Its interesting because i also own a 2014 Infiniti Q50 Hybrid AWD and they are notorious for having problems. I havent had any issues in 72K miles (knock on wood).

Anywho, Go Nissan, Go Carlos Ghosn! LOL

 

Every car has strong and weak points. On the Murano 1st series, the CVT and transfer case were failure points, and the flexible power steering hose is also a frequent failure point, but even so, most owners didn't have failures.

From comments here, it's clear that the Murano Crosscabriolet's top is a frequent problem, and there's essentially no manufacturer support for it - their only answer to any issue is to replace it.

One of my favorite vehicles, the type 44 Audi chassis (starting with the 1984 5000, running through the early 90's 100 / 200 series) is one of the best platforms ever built. But the automatic transmission wasn't stout enough for the optional turbo engine, and the power steering racks were prone to leaks. There was a hydraulic component built into the braking system which held fluid at 2,000 PSI and would take your face off if you removed it improperly. RTFM.

Every car has its strengths, weaknesses and quirks. The Murano is not unique in that regard.

 

We just purchased a Murano and are entering the murky world of Service Contracts. From what it appears after doing some reading that other than the " feel good" aspect of coverage there seems to be a common thread you must perform the regularly scheduled mtce at a Nissan dealer and that alone makes it almost cost prohibitive. By adhering to the scheduled you would be at your dealership at least every 12 months from day 1! Just the cost alone for these visits is cost prohibitive and should you need the warranty original or additional coverage and they want to stick to the letter of the law is making this option very unappealing. Miss one point and the extended plan can be voided unless the service manager is feeling generous and lets it slip by. Just this point alone is leaning me away from spending money.

Any experiences would be appreciated

 

From what it appears after doing some reading that other than the " feel good" aspect of coverage there seems to be a common thread you must perform the regularly scheduled mtce at a Nissan dealer and that alone makes it almost cost prohibitive. By adhering to the scheduled you would be at your dealership at least every 12 months from day 1!

I find it hard to understand why performing the actual scheduled maintenance is a problem. If you're not doing something to a vehicle to maintain it at least once a year, it's hard to say that you're maintaining it well. OTOH, if you actually do all the scheduled maintenance, that's a good way to have a car that's good for 200,000 miles.

The part about requiring maintenance to be done at a dealer is more problematic. I agree that it would cost more than doing it yourself or having an indy shop do it. However, I'd read that again carefully to confirm that's an actual requirement. The original vehicle warranty doesn't require having work done at a dealer, but it does require keeping careful records of what was done.

 

In one aspect, I kind of don't blame the extended warranty company for putting such a clause in their contracts. They are trying to avoid a situation where someone does the bare minimum to maintain the vehicle, ends up having a failure of some sort that could have been avoided, and then puts in a claim with the warranty company to pay for the repair. They also want to make sure that technicians doing the maintenance are familiar with the vehicles and have access to the proper tools and diagnostic systems. Many independents don't invest in the computer side of things unless they are brand specialists.

Having said that, I also see the owner's side of the issue where they should be free to take the car to any service shop to have maintenance done as long as it is done timely, properly and accurately recorded.

It is always a tough call with extended warranties. Most times it makes more sense to take the money you would spend for the warranty and put it in a "rainy day car fund" and just use it to pay for repairs as they come up. If you end up with a good example of the vehicle, you may never have to dip in to it and you saved the money you would have otherwise spent on a never-needed extended warranty.

My friend is on their 2nd Murano. They bought the extended warranty for both. First one (2010) didn't need to use the warranty until it was just about set to expire, and they literally went to the dealer and said "my extended warranty is going to expire. please do an inspection and see if there is anything I can get fixed and charge to the warranty." The dealer found a few suspension related things and charged it to the warranty. They also had the wheel and tire coverage, and had all four wheels "refinished" under that warranty just before it expired. Otherwise, the warranties would have expired and never been used. Their current 2016 Murano has already needed $2,000+ in repairs that were covered by the extended warranty. That warranty expires very soon and they are considering then trading the vehicle (possibly for another Murano.)

 

I am also wondering if we are starting to get confused between Service Contracts and Prepaid Maintenance Plans. They are two different things.

The Nissan Service Contract does not have a provision where the owner must use a Nissan dealer for maintenance. It merely states the owner is responsible for keeping up on maintenance and having the records of all maintenance done. You should expect to present those records if you need to have repairs done and want it covered under the Service Contract.

The Prepaid Maintenance Plan, however, would require you to use a Nissan dealer for those maintenance services.

 

I would say this. If the plain language reading of the contract/agreement seems to mandate that maintenance be performed by the dealer and the company rep says otherwise, get it in writing to protect yourself in case there's a dispute after the fact.

 

After just having gone through the purchase and extended service situation I would like to drop in a few observations I made along the way and questions to ask before you buy a extended service package. Our vehicle is a 2020 Murano Limited
- with the bells and whistles on a new vehicle and the cost of not only replacing them but the cost to analyze the problem to begin with we opted to buy one. After speaking to friend who was a vehicle sale manager I got thinking long and hard about this point.
-if the dealer offers a warranty from company they may have some ownership with it offers a better chance of coverage that would replicate the oem's original warranty. This also helps with the deductible for the package ie if work done at that dealer than the deductible was half of the regular deductible

• ask how the reimbursement rate to the dealers shop compares to other warranties, if a company reimburses the shop at a higher rate you will most likely get the right service and time allocated to the job
• ask what the turnaround time is for work approvals for the dealer with each proposal they make
• I started my research by looking at the total number of items covered under each warranty available, this is available on line and is a good starting point
• as always the sticking point is where you get your vehicle serviced and how much service is overkill, I looked at the recommended service and priced the service and decided that it was worth it for me to get it serviced once a year , (other than oil changes) and most of the items listed were inspect versus replace.
• check the transferability option and the cost
• check the cancellation clause

good luck

 

It is always suggested to only ever purchase extended warranties backed by the manufacturer themselves. They are more reliable and trustworthy than 3rd party solutions, and also accepted at any dealer. There may be some sort of deductible for each claim under the warranty, but you are getting the vehicle repaired at a facility that has access to the latest TSBs, diagnostic equipment, factory specific tools, and overall familiarity with the vehicle. The dealer has a direct line to the manufacturer's warranty department and can get approval quickly for repairs (and will have no issue getting paid for the work.) In a majority of cases, it is a no hassle experience and works just like the original factory warranty.

When you get in to 3rd party extended warranties, you are at the mercy of an "insurance company" who will approve or deny claims on the basis of a diagnosis from a potentially inexperienced independent technician. Payment for repair can be delayed if the 3rd party is slow to release payment. The warranty contract itself is also at risk if the company were to go under. It can also be difficult to contact representatives from the 3rd party companies or have constructive discussions with them about claims. The 3rd party warranty may cost less at the beginning, but you definitely get what you pay for with 3rd party warranties.

Also remember that the price of the manufacturer-backed extended warranties is definitely negotiable. There is profit built in to them for dealers to make money on them. If the dealer you buy your car from will not budge on the price, you can always find another dealer willing to sell the Nissan extended warranty at a discount. There are several dealers online that will gladly sell the warranty to anyone that calls at a substantial discount from the "list price".

 

there is always a risk when extending with anyone, the points I was making really were to understand the background of what you are buying and , as I said in my note, buying from a related company to the dealer will give you some comfort. . All Nissan shops have access to all the online information from Nissan so the provider is irrelevant. As always caveat emptor.

 

If you go to an independent shop and use a 3rd party warranty, that repair shop may not have access to the Nissan bulletins, service manuals, diagnostic tools, or experience with the vehicle. Many people will have a 3rd party extended warranty and then go to an independent for repair. That can be a recipe for disaster for both the customer and dealing with the 3rd party warranty company.

Knowing what you are buying is always the most important thing. However, just because the dealer sells an "add-on" doesn't mean they have a wonderful relationship with the provider. It may simply be the highest profit margin product for the dealer.

I am dealing with this now on one of my cars. I bought GAP coverage from the dealer when I bought the car. Paid the car off early, which per our state and the GAP Insurance policy terms mandates a refund of the unused portion of the GAP coverage. The GAP Policy also states the refund is to be issued directly by the selling dealer. I have been trying for over a year now to get that refund. So it is a product the dealer sells, and certainly I am not the first person to pay off a car early, yet the dealer has been giving me the run-around for a year and is acting like they have never had to deal with such a thing. My only recourse is now to call the policy underwriter directly and see if they can intervene. In the future I will only buy GAP coverage from the same company that holds the loan (if I finance the car.)

 

If you've been waiting a year, you are well justified in contacting the policy underwriter. I would have done that after about a month.

 

With the shutdowns and all I was giving them some leeway, but that time has passed and despite talking with them a few weeks ago they have gone dark yet again. So the underwriter is definitely the next call.

Just called the underwriter...they are going to reach out to the dealer. They said to allow 6-8 weeks for resolution